Newsletter connect - Feb 2016

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“Our greatest weakness liesin giving up. The mostcertain way to succeed isalways to try just one moretime.”

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Thomas Alva EdisonCONTENTS

GTAVM School Award Best Tech School of the Year 2016!

Recently our associates GTA VidhyaMandir School (part of the GTGROUP OF INSTITUTIONS) was credited by ICTACT TN as being the “BESTTECH SCHOOL”, a school that makes optimum use of technology to enhancethe teaching – learning experience for both students and teachers. Thishonour was conferred to GTAVM – 2nd Time in row (one of three in thecountry), competing with 1131 schools across 12 states of India.

A special word of mention is that GTAVM is utilising Chalo Software –Schools Automated (developed by Inspace) an end-to-end SchoolManagement Software for automating its operations and thus enablingtechnology advancements.

We take this opportunity to congratulate GTAVM and Team for thisachievement and wish them many more such too!

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MAKING NEWS...

Vindhya e-Infomedia MD Awarded 100 Women Achievers!

Ms. Pavithra Y.S., Managing Director of our associatesVindhya e-Infomediawas honoured with the title as one among 100 WomenAchievers, where the President of India, Honourable Pranab Mukherjeehosted a lunch for them at Rashtrapati Bhavan, New Delhi.

Bridgei2i CEO Awarded in 10 Most

Influential Analytics Leaders (India 2016)!

COO Features in Economic Times!

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MAKING NEWS...

Mr. Prithvijit Roy Mr. Ashish Sharma

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MAKING NEWS...

We take this opportunity to congratulate Mr. Ashish Sharma!

Recently the CEO and Co-founder (Mr. Prithvijit Roy) ofBridgei2i Analytics Solutions (Bengaluru), our associates, wasawarded as part of the 10 Most Influential Analytics Leaders (India2016). In addition, Bridgei2i’s COO (Mr. Ashish Sharma) was featuredin the Economic Times, while being part of an esteemed panel ofcomprised of leaders from the IT industry who came together todraw up a digital agenda with a difference.

We take this opportunity to congratulate Mr. Prithvijit Roy!

http://analyticsindiamag.com/10-influential-analytics-leaders-india-2016/

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We take this opportunity to thank Mr. Anil for providing a wonderfultraining session for our SW Team and also wish the team success in itsendeavours with renewed and revived energy!

Inspace SW Development Team Training Event!

Recently a specialised training programme was organised for SoftwareDevelopment team of Inspace on topics like Project time Vs. Profitrelationship, Leadership and Communication, Stress management,Deadline consciousness in Projects and Conflict management. Thetraining sessions were handled superbly by Mr. Anil and all the teammembers learning key aspects of training while enjoying the methodsapplied by Mr. Anil.

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WELCOME TO THE CLUB…

Recently Inspace secured few prestigious client and added them to theiresteemed list of clientele. Some of them are,

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Recently Inspace Team conducted a feedback analysis for a reputedchain ofretail stores in Chennai by utilising the Feedex Tool developed by Inspace.Based on the sample feedback collected from valuable customers, InspaceTeam were able to present good insights. Sample questions that were partof the Analysis taken:

The following rating scale was utilised during feedback process:

Business Aligned IT (BAIT Series 11) By Samuel Raj Anbudaiyan (Technology Auditor)

FEEDEX DATA ANALYTICS

Customer services experience at this store

Pricing of products

Products range at this store

Promotions / Offers provided to customers

Sales staff knowledge rating

Likelihood of recommending this store to your contacts

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CONTENTS Business Aligned IT (BAIT Series 11) By Samuel Raj Anbudaiyan (Technology Auditor)

A sample analysis of the feedback taken is given below. For instance thefollowing pie chart shows the responses received from valuable customers forthe question no. 1 “Customer Service Experience at this store”.

The analysis gives the following insights on the above response received.

• 5% have rated as “Average”. Average rating triggers immediate alert toManagers• Customer List report with mobile nos. / email ids. for the above ratings canbe sent to CRM Team• CRM Team can connect / reach out to this segment and understand theirconcern• Management can explore to fulfil genuine customer expectations andimprove upon existing Customer Services• Thank you note for the feedback given can be sent to the customers

Similar insights have been presented on other responses as well. In additionto analysing individual responses an overall analysis of the store’sperformance and ranking in terms of all the parameters (as per the questions),gives an overall picture as shown below.

Excellent25%

Very Good43%

Good26%

Average5%

Poor0%

No Answer1%Respondents

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CONTENTS Business Aligned IT (BAIT Series 11) By Samuel Raj Anbudaiyan (Technology Auditor)

Thus based on the analysis, Inspace team were able to suggest the followingway forward pointers:

Revenue generation possibilities can be discerned through deeper analyticreports derived from customer feedbacks across branches. Based on rating analysis chart, we can generate report of positive andnegative feedbacks. Sales person login and feedback collection can be planned to improvefeedback collection. With additional information such as Total store-wise Sales figures, acomparative analysis with the feedback data can be done. It could answer critical questions such as which is the highest contributorto sales or what is the bottleneck towards achieving sales targets.

05

1015202530354045

Excellent Very Good Good Average Poor

1

23

4

5

1

2

34

5

1

2

3 4

5

1

23 4

5

1

2

3 4

5

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Lets relax…

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Get in touch with us! All are encouraged to contribute towards the contentsof this newsletter. Please reach out to Editor’s Desk @[email protected]

(This newsletter is for private circulation only. The Editorial committeereserves the right to publish contributed contents).

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