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New trends in corporate information centres
[a case study]Tom EdmondsOpenAthens Product Manager
About Eduserv
• NfP organisation, registered charity• Charitable aims are to promote the effective and efficient
use of information technology for the benefit of the education and public sectors.
Eduserv operations
Licence negotiation (CHEST)
Managed hosting
Research
Identity and access management (OpenAthens)
Web development
Identity & Access Management - markets
Academic Healthcare PublishingPublicSector Commercial
www.eduserv.org.uk
Major customers
• 55% UK FE and HE sector• NHS England: 700 organizations
• Saudi Arabia Ministry of Education: 18 Universities
• Iran Ministry of Health: 40 Medical Universities
• US Department of Veterans Affairs: 240 hospitals
• Philips Research: 7 corporate information centres
www.eduserv.org.uk
Library developments
PrintPrint and onlineOnline
100%
2007
2009
1999
Source: Ebsco
www.eduserv.org.uk
Where does your library budget go?
39%25%
13% 23%
Resources
Personnel
Buildings
Other
www.eduserv.org.uk
Where does your resources budget go?
68%
15%10%
3%
2%2%
e-Journals
Online databases
Magazines & newspapers
Books
e-Books
www.eduserv.org.uk
Where does your e-resources budget go?
www.eduserv.org.uk
The challenge of delivering e-resources
• IP address management• Authentication steps for both the library and publisher• User ID setups• A to Z list management• OpenURL management• Licence compliance policy management• Support: troubleshooting, downtime, usage monitoring,
training etc.
www.eduserv.org.uk
The problem with e-resources
• IP address management• Authentication steps for both the library and publisher• User ID setups• Support: troubleshooting, downtime, usage monitoring,
training etc.• A to Z list management• OpenURL management• Licence compliance policy management
www.eduserv.org.uk
Typical organisations today...
• Each password system is probably managed by a different group
• Each probably contains a different set of individuals/users.
Local web resources
External web resources
VLE
Intranet/portal
Other
Databases& journals
Proxy
Own password system
Own passwordsystem
Own passwordsystem
Password for each vendor
Password system for proxy
www.eduserv.org.uk
Typical organisations today... organizational SSO
Local authenticationSystem
Username & Password
User attributes & permissionsNames, emails, roles...
Local web resources
External web resources
VLE
Portal
OPAC
Databases& journals
Journals
SAML (Security Assertion Markup Language) protocol
OpenAthens
www.eduserv.org.uk
Case StudyOne of the world’s major private research organizationsPhilips Research
www.eduserv.org.uk
Commercial research organization: background
• Fluid environment• Changing need for information
• Web• Publications• Business information, marketing.
www.eduserv.org.uk
Commercial research organization: library services
• Library – books & study areas
• e-Library – electronic library services
• Publishing support - reports & articles
• Mediated services – information specialist help.
www.eduserv.org.uk
Commercial research organization: e-library
• Different users
• Personalized home pages for users
• Customized database links.
www.eduserv.org.uk
User behaviour:
Copied in the libraryBorrowedDownloaded
www.eduserv.org.uk
What are the consequences?
2007 2008 2009 -
10,000
20,000
30,000
40,000
50,000
60,000
2007 2008 2009 -
1,000
2,000
3,000
4,000
5,000
6,000
Subscription cost Number of downloads
www.eduserv.org.uk
What are the consequences?
2007 2008 20090.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
16.00
18.00
20.00
Cost per download
www.eduserv.org.uk
Three steps to improve ROI
• Re-negotiated subscriptions
• Implemented a local identity and access management solution (OpenAthens)
• Implemented OpenURL and A to Z list management using TDNet.
www.eduserv.org.uk
Re-negotiated subscriptions
Publisher 1• No movement on price or licencing terms• No alternative arrangements available
• From 2010, the complete collection was replaced by a collection of the most used titles.
www.eduserv.org.uk
2007 2008 2009 2010 -
1,000
2,000
3,000
4,000
5,000
6,000
2007 2008 2009 2010 -
10,000
20,000
30,000
40,000
50,000
60,000
What were the consequences?
Subscription cost Number of downloads
www.eduserv.org.uk
2007 2008 2009 20100.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
16.00
18.00
20.00
What were the consequences?Cost per download
www.eduserv.org.uk
The impact: publisher 1
• End users have less access
• Library service is curtailed
• Publisher loses income.
www.eduserv.org.uk
Re-negotiated subscriptions
Publisher 2:• 2007 ~35 journals, not much used• 2008 cancelled most of them• 2010 new arrangement with publisher
o download everything at a fixed priceo subscriptions commence when it is profitable.
www.eduserv.org.uk
What were the consequences?
Cost of subscriptions Number of downloads
2007 2008 2009 2010 -
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
2007 2008 2009 2010 -
1,000
2,000
3,000
4,000
5,000
6,000
www.eduserv.org.uk
What were the consequences?Cost per download
2007 2008 2009 20100.00
5.00
10.00
15.00
20.00
25.00
30.00
35.00
40.00
www.eduserv.org.uk
The impact: publisher 2
• End users have more access than they did 3 years ago
• The library service improves
• Publisher regains income.
www.eduserv.org.uk
New search capability
• Implemented OpenURL and A to Z list management using TDNet.
www.eduserv.org.uk
31
www.eduserv.org.uk
To go full text, … you click the ‘Philips link’ to …
www.eduserv.org.uk
… link through to the options:
www.eduserv.org.uk
www.eduserv.org.uk
What’s next for the corporate library?
e-library:• A one-stop-shop giving access to everything• Serve external customers• Transparent and reasonable pricingFurther support:• Searching, alerting, getting information• Business intelligence and technology, visualizations
www.eduserv.org.uk
Further roll-out of OpenAthens
www.eduserv.org.uk
OpenAthens OpenAthens Integrated Proxy
Site feed
Protected resources[SAML/Oauth]
Protected resources[OpenAthens]
IP restricted/local user
CorporateInformation Centre
www.eduserv.org.uk
Business intelligence across ALL e-resources
www.eduserv.org.uk
Thank you for listening
Twitter: @edm0ndsSkype:tomedmonds.eduservEmail: [email protected]: 564 for more information
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