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New Technology Partner: Experian QASVerify Customer Addresses at Checkout

Presented by Jen Levin and Jon ReimelsJuly 14, 2010

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Agenda

About Experian QAS Why addresses matter QAS for Demandware Product demonstration Audience questions

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Address verification, standardization, and enrichment solutions Real-time and back-end solutions Demandware technology partner 11,000 customers worldwide; 2,000 customers in US 350 Retail customers

About Experian QAS

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The problem: mistakes happen

Mistakes happen… Online Call Center Point of Sale

Adequately Addressed

Incorrectly Addressed

Undeliverable

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Why does address verification matter?

Ensure timely delivery of shipments, catalogs, and promotional mailings

Eliminate costs associated with re-work and re-processing

Enhance marketing intelligence and confidence in data quality

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The solution: QAS for Demandware

Real-time address verification & standardization

Intuitive verification engine that prompts customers when necessary

Functionality available through all address capture touch points

Maintains existing brand experience

Access to US and international country data sets

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QAS for Demandware architecture

Turnkey integration

Pre-configured

Leverages the QAS On Demand product

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QAS for Demandware implementation

Requires minimal technical resources About one hour to enable within a sandbox environment Can be adjusted to each retailer’s unique specifications

Accessible in three steps: Purchase and activate your QAS On Demand account Download the free cartridge and documentation from the

Demandware LINK Marketplace Set up the QAS functionality via the Demandware

Business Manager and Demandware UX Studio

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QAS for Demandware product demonstration

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Why Overstock.com picked Experian QAS

Situation Customers entered incomplete or inaccurate info Bad data wasted time and money, and lowered customer satisfaction

Solution QAS integrated into online checkout process

Results YR1 savings of close to $1M Decrease in undeliverable orders by over 40% Increase in customer satisfaction ratings

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Summary

Address accuracy is easy to achieve Verification will significantly improve business operations

Next steps: Visit our listing on the LINK Marketplace

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Please visit www.qas.com for more information.