APAC Region Customers

© NetSuite 2010 1

Overview

– Provider of TV broadcast

services

– Based in Quezon City,

Philippines and Redwood

City, CA

– Replaced custom CRM

and ERP system

– Chose NetSuite ERP,

CRM, and inventory over

Microsoft Great Plains

Challenges

Costly IT maintenance for patchwork of software

applications across multiple operating regions

Lacked worldwide visibility into sales effectiveness

and inventory levels

Adding new customers, products, promotions, and

locations required IT support and resulted in delays

NetSuite Benefits

Flexible, efficient two-tier ERP model with integrated

reporting into parent company's SAP instance

Self-service capabilities eliminated dependence on IT

Flexible and reliable CRM, inventory tracking, and

accounting across multiple operating regions

ABS-CBN Streamlined Business Using

NetSuite Two-Tier ERP model

NetSuite provides the functionality and flexibility we needed, and a single

version of the truth, with a reduced initial cost outlay.“”

Challenges

Inconsistent processes & inaccurate information from

lack of integration between previous legacy system &

other applications

Couldn’t leverage huge volume of customer records to

cultivate stronger relationships & drive cross-sell

revenue.

NetSuite Benefits

Leverage customer data accumulated over its 34-year

history, netting top-line results without manual.

Monitor performance & make data-driven decisions with

360° view across lead-to-opportunity-to-cash lifecycle.

Field personnel utilizing NetSuite’s mobile capabilities for

data access while on the road and meeting with clients.

Philippines Delivery Service AIR21

Takes Flight in the NetSuite Cloud

The reporting capabilities of NetSuite allow us to keep stakeholders informed

in a simple yet elegant fashion.“ ”

Overview

– Logistics services ranging

from door-to-door delivery,

sea freight, crating,

warehousing, & trucking.

– Based in Manila, Philippines

– Customer since 2012

– Replaced heavily customized

legacy CRM application

– Using NetSuite CRM+

Overview

‒ Wholesale distributor of

electrical power equipment

‒ Based in Tullamarine,

Victoria, Australia

‒ Customer since 2007

‒ Replaced MYOB, Microsoft

Access

‒ Using NetSuite, NetSuite

Financials, Inventory

Management, Order

Management,

SuiteCommerce, CRM,

Marketing Automation

Challenges

Time-consuming and error-prone data re-entry with

MYOB and Microsoft Access desktop applications

Costly downtime from occasional on-premise server

failures

Payments and invoicing through MYOB affected staff

productivity, slowing cash flow

NetSuite Benefits

Improved staff productivity by 20+% since disparate

MYOB and Microsoft Access applications were replaced

Real-time visibility across financials, CRM, inventory,

sales and procurement

Role-based profiles give personnel flexibility to manage

warehousing, sales, website, marketing, procurement etc.

Alpha Energy Powers Up Its Distribution

Business on NetSuite

NetSuite is an amazingly efficient program that makes our business much more

effective than we were with our old systems.

”“

Overview

‒ Paediatric nutrition

specialist

‒ Based in Manila,

Philippines

‒ Customer since 2008

‒ Switched from MYOB,

Access, spreadsheets,

other point solutions

‒ Using OneWorld

Challenges

Hairball of multiple applications created errors, delays,

and inventory inaccuracies

Lack of consistent process controls and scalability

prevented growth of home delivery business

Disparate systems meant no real-time visibility

NetSuite Benefits

Faster delivery and more consistent customer

experience due to superior inventory controls

Home delivery business has grown 250%

Rich customer demographic data collected led to

profitable spinoff of consumer intelligence business.

Antech Saves 75% On IT Costs and Grows

Home Delivery Business 250% With NetSuite

NetSuite has a best-in-class system with controls that are tested

and proven in the real world.”“

Overview

‒ Business enterprise

software company

‒ Founded in 2002

‒ 225+ employees

‒ Based in Sydney, Australia

‒ Replaced MYOB and

spreadsheets

‒ NetSuite OneWorld and

Financial Planning

Challenges

Couldn’t handle rapid growth with existing software

Needed to consolidate across subsidiaries, while

managing 15,000+ customers

Manual currency conversions increased risk of error

NetSuite OneWorld Benefits

Real-time consolidation across 7 subsidiaries based

on sales into 138 countries

Automated multi-currency management

Leveraging integrated budgeting and planning

NetSuite OneWorld Helps Enable

200% Growth at Atlassian Software

No one at Atlassian has to maintain NetSuite... and it has allowed us to

build a stable and reliable financial platform to support the company

through its dramatic growth.“

”

Overview

– Provider of IT consulting

services

– Based in Sydney,

Australia

– Replaced Sage ACCPAC

and PeopleSoft

– NetSuite OpenAir,

financials, CRM

Challenges

Spinning off a 130-employee "startup"

within a 90-day timeframe

Needed a complete business software architecture

but parent company’s on-premise solution was too

costly

Wanted to boost sales pipeline visibility

NetSuite Benefits

Added pipeline visibility and other functions while

saving more than $250K in upgrade costs

Monthly invoices are now processed in

4 days rather than 2 weeks

DSO (Days Sales Outstanding) has been cut by 30%

BearingPoint Saved $250K Using

NetSuite OpenAir

Prior to NetSuite, we were many versions behind out parent's applications

because of the costs and detailed customizations needed to upgrade. “”

Overview

‒ Provides environment-

friendly solutions and

materials to companies

‒ Based in Sydney,

Australia

‒ NetSuite OneWorld

‒ Chose NetSuite over

Sage CRM, MYOB and

other applications

Challenges

Rapid growth strained existing small business systems

Time consuming deals with multiple third party warehouses

and costly manual processes

Poor visibility of third party suppliers made it difficult to track

customer orders or resolve dispatch problems

IT systems were inadequate to support eCommerce plans

and international growth

NetSuite OneWorld Benefits

Supported 172% growth to a $11.2 million turnover and

doubling in daily orders, without adding staff

Saving approximately $200,000 per year in staff time by

replacing manual processes with automated tools

100% faster response times in resolving distribution problems

NetSuite Supports Packaging Company's

176% Growth Without Adding New Staff

To grow 176% in 12 months with no slowdown as we did, we needed it (NetSuite),

just as we'll need it to grow to 500 or 1000 invoices per day in the future.“ ”

Overview

– Plex Pty Ltd.

– Based in Stanmore NSW,

Australia

– Using NetSuite

SuiteCommerce, and

Advanced Inventory

– Switched from MYOB

– Partners with OnSite

Challenges

Lack of inventory visibility prevented growth opportunities

Order processing slowed by manual data transfers between

MYOB and the company's custom Website

Manual data entry delayed responses to customer inquiries

Inventory slowdowns prevented expanding on new products

NetSuite Benefits

Instant handling of customers inquiries on product availability

Cart-abandonment rates decreased from 25% to 10%

Processing time cut by 75% from time-of-order to shipping

Ship orders from 150 to over 600 daily

Increase inventory turnover by 30%

60% growth with only 10% increase in staffing

NetSuite OneWorld Helps Retailer Grow

60%, Streamline Key Business Processes

With NetSuite, we can now rely on real-time inventory information across

multiple warehouses and, in the future, multiple retail stores, so we no longer

have to worry about our future growth with NetSuite.

“”

Overview

– Australian Consumers'

Association

– Based in Sydney,

Australia

– Customer since 2010

– Switched from On-

premise finance and

subscriptions

management applications

– Using ERP,CRM and

Sandbox

Challenges

Extensive manual processing required to gain visibility

into overall business performance

CHOICE's digital transformation was poorly supported

by its systems

No automated tools to support business growth

NetSuite Benefits

Unified business processes with a single application,

and major reduction in manual data processing

Reduced time spent on financial reporting saving 50

days per year

Comprehensive and easily mined data to spot business

trends, and analyse & compare product performance

NetSuite Transforms Watchdog Choice

Into the Digital Age

NetSuite has given us real-time visibility of our customers and our financials,

which helps mitigate risk for a publishing company.“ ”

Overview

– Provider of rental car

services

– Based in Paranaque City,

Philippines

– Using NetSuite across

accounting, CRM and

Ecommerce

– Chose NetSuite over SAP

and Quickbooks

Challenges

Losing money because of errors in manually prepared

invoices

Company had no way to foresee changes in rental

volume by large clients

Thin profit margins prohibited Diamond from bringing

in expensive on-premise IT software

NetSuite Benefits

Billing automation saves $10,000+ annually through

faster, more accurate invoicing

Accurate forecasting helps manage rental fleet

dynamically by responding to changing market

conditions

DFMS Saves $10,000 Yearly Using

NetSuite

With NetSuite, analytical and reporting tools are available instantly, from any

Internet-enabled terminal.“”

Overview

– Provider of clean energy

– Based in Melbourne,

Australia

– Chose NetSuite OneWorld

over Microsoft Dynamics

– Replaced MYOB and

SugarCRM

Challenges

Wanted to leverage the growing clean-energy market

Fragmented software applications

Customer questions on complex configuration or

installation issues often required hour-long phone

calls

NetSuite Benefits

Saved $200,000 over buying on-premise software and

servers, and is now doubling revenues yearly

Average order-to-cash time has decreased by 33%

Website price updates now happen instantaneously

Customer self-service enables sales to come in daily

without requiring any employee contact, while

reducing hour long service calls to 20 minutes.

Energy Matters Slashes Order to Cash

33% Using NetSuite OneWorld

NetSuite has enabled us to grow at a rate faster than we expected, from 20

people to more than 100 in just a few years. “”

Overview

‒ Fresh produce provider

‒ Based in Sydney,

Australia

‒ NetSuite OneWorld

‒ Replaced DOS-based

financial system and MS

Excel spreadsheets

Challenges

Previous systems provided limited visibility and financial

information had to be retrieved from multiple sources

High level of manual processing

Inefficient paper-based inventory

Time-consuming work processes

NetSuite OneWorld Benefits

Now, with the ability to manage higher stock volumes resulting

to significant growth and major expansion in the past 3 years

Saving man-hours with complete, real-time visibility of

warehouse inventory and improved on-time delivery of goods

With NetSuite’s cloud-based system, FPG has opened several

new sites without delays

Australia's Largest Fresh Produce Provider Gains

Significant Market Advantage with NetSuite OneWorld

NetSuite has paid for itself many times over by giving Fresh Produce Group

significant market advantage. Cost, ease of use and simple customisation make it the

best ERP choice for us right now.“

”

Overview

– Aircraft operating leasing

business

– Based in Sydney,

Australia

– Customer since 2007

– Switched from

outsourcing, manual

systems

– Using OneWorld

Challenges

Outsourced accounting couldn’t keep up with their

growth

Complexity of accounting for airplane rentals, debt

schedules with global currencies and tax laws

NetSuite Benefits

Grown from 11 to 48 rental aircraft

Greatly accelerated monthly period-end close to 10

business days

Web-based cloud computing architecture eliminates

need for investing in on-premise resources and staff

Aviation Rental Company Adds 37

Aircraft After Moving to NetSuite

We have transactions in Euros, British pounds, and Australian dollars

and NetSuite copes with the re-translation of these back into our

functional currency of US dollars.“

”

Challenges

Inconsistent global processes from disconnected

applications causing inaccurate data & information delays.

The lack of real-time visibility hindered ability to centrally

manage the business on a global scale.

NetSuite Benefits

Streamlined project management and optimized resources

of 180 full-time and contract personnel.

Improved speed and accuracy capturing time and

expense data from more than 150 consultants in the field.

Improved back-office productivity by eliminating manual,

redundant and onerous data input tasks.

Mining Services Leader GMC Global

Strikes Gold with NetSuite OpenAir PSA

NetSuite PSA gives us up-to-date information and visibility globally,

which is making a very big difference to our business.“ ”

Overview

– Professional consulting

services to the global mining

industry

– Based in Melbourne, Australia

– Customer since 2007

– Replaced Sage 300 (formerly

Sage Accpac), Clicktime,

Excel

– Using NetSuite OpenAir PSA,

NetSuite SRP

Overview

‒ Supplier of metalworking

machinery and lifecycle

services to manufacturers

‒ Based in Melbourne,

Australia

‒ Replaced Sage Pastel

Evolution, SalesLogix,

ServiceCEO, Vertical

Solutions, Briefcase,

Crystal Reports, Excel

‒ Using OneWorld, Inventory

Management, Order

Management, CRM,

SuiteCommerce

Challenges

Patchwork of more than a half-dozen on-premise

applications made managing the business difficult

Delays in reporting and business execution, and loss of

productivity with double data-entry

Continued struggle with a third party service application

NetSuite OneWorld Benefits

Access to rich reporting with summary-to-detail drill-down

on a departmental, regional & line of business basis

Single customer view with process workflow, billing

automation, visual scheduling, project costing and

support for smartphones and tablets

Mobile billing capabilities with electronic signature

capture enables 85% of invoicing to be done in the field

Eliminate 'Data Management Nightmare'

to Engineer Business Innovation

NetSuite has really helped us to increase the utilization and efficiency

of our engineers as they now have the ability to know where all resources

are at any given time, and who has capacity for further work.”“

Overview

– Provider of security

services

– Founded in 1999

– Based in Beijing, China

– Serving 11 cities in Asia

– NetSuite OneWorld

replaced QuickBooks and

Excel

Challenges

Global operations across China, India and SE Asia

needed sophisticated enterprise wide solution

On-premise system had no CRM capabilities, poor

data flow and reporting resulting in human error

Previous solutions offered minimal marketing

opportunities

NetSuite OneWorld Benefits

NetSuite provides easy, fast, and accurate tailoring of

local tax and VAT rates in each operating region

Sales Proposal process cut by 50%

Expanded limited accounting staff into full

international financial group using OneWorld

Integrated marketing campaign, and improved customer

analysis

NetSuite Cloud Improved ICD’s Sales

Efficiency 50%

Going through SOX compliance with NetSuite has been easy, inexpensive,

and fast. “ ”

Overview

‒ Designs, manufactures

and markets clear dental

aligners

‒ Based in Sydney,

Australia

‒ Customer since 2009

‒ Switched from Intuit

Quickbooks

‒ Using OneWorld

Challenges

Limited accounting software for a complex volume

discount structure

Software limitations hindered global market progress

Handling multiple subsidiaries with multi-currency

conversions

NetSuite Benefits

Multi-currency and multi-subsidiary support produce

consolidated financial statements in 4 seconds, from 5

hours previously

Automation has cut weekly invoicing time from 30

hours to 8 hours

30% growth in three years, while only adding one

employee for finance

NetSuite helps Invisalign Australia automate

processes and is Saving About $250K Yearly

Without NetSuite, we wouldn't be able to grow at this pace.”“

Overview

‒ Retail distribution, Christian

music

‒ Based in Jakarta Barat,

Indonesia

‒ Customer since 2010

‒ Switched from Accurate

Software

‒ Using NetSuite

Challenges

Limited business software and manual processes

restrained international growth opportunities.

5-day turn-around-time for deliveries and a 2-hour lag-

time for remote sales new-order entry

Over-stocking and occasional sell-outs due to lack of

visibility into in-store inventories

NetSuite Benefits

20% annual growth, with 250 stores across Indonesia

Instant order entry from remote sales and 50%

improvement in product-delivery time

In-store inventories Visibility cut overall inventory costs

while reducing risk of sell-outs

NetSuite Helps Distributor Grow By Boosting

Cash Flow, Cutting Order and Delivery Times

With NetSuite, we now know exactly how much inventory we have in stock,

where our money is going, what our receivables and cash flow look like,

which items are selling best, and which stores are selling best...”“

Challenges

Multiple standalone software applications derailed

efficiency with need to double-and triple-encode data

On-premise systems introduced needless costs in

administrative work and periodic server upgrades

Disparate desktop applications meant that personnel

move to different computers for certain tasks

NetSuite Benefits

Order management staff cut by half with automation of

online order processing of 75,000 shipments a year

NetSuite CRM supplies a single record of 100,000

registered customers

Integration between NS financials & Miva Merchant

ecommerce storefront delivers accurate, up-to-date

reconciliation without manual intervention

Island Rose Puts a Bloom on Its

Business with NetSuite

With NetSuite we're able to process more orders more efficiently

and can grow our business without growing our staff.“ ”

Overview

– Brand name of the Philippine

Cut Flower Corp

– Based in Makati City,

Philippines

– Customer since 2011

– Switched from QuickBooks,

ShipWorks, Excel

– Using Financials, Inventory

Management, Order

Management, CRM

Overview

– Manila-based fast food

company

– $800m revenue

– 32,000 employees

– 1,800 stores

– Strategic emphasis on

rapid global expansion

– Oracle Financials at

corporate

Challenges

Robust growth potential threatened by fragmented,

unreliable financial information

Aggressive expansion goals made consolidated

financials essential

Too lengthy and costly to deploy Oracle worldwide

NetSuite OneWorld Benefits

Completed rollout to 10 stores in Vietnam took two

months

265 stores subsequently rolled out in China

Automating reporting, and enforce governance

Real-time visibility across territories

Standardizing ERP at a Fraction of the

Time and Cost of Oracle

NetSuite OneWorld gives us a way to deliver a standard platform across the

organization in a timeframe and at a cost that supports our continued growth

and development.“

”

Overview

– Based in Perth, Australia

– Using NetSuite

SuiteCommerce,

Advanced Inventory, CRM

Site Builder and ERP

– Switched from MYOB, a

POS system, an inventory

system and a credit card

transaction terminal

Challenges

Poor integration between MYOB, an inventory system,

a POS & credit card terminal

Costly full-time IT support

Maintaining multiple websites with separate branding

Order dispatching errors due to manual processing

Low mobile device conversion rate

NetSuite Benefits

Threefold sales growth to $5M turnover in the first year

Full visibility of 6,000 different stock-keeping units

Order fulfilment error rate down from 2% to 0.2%

Increased smartphone conversions 5 times

Saves $150K yearly over cost of running a non-

integrated ecommerce solution

Kitchenware Direct Increases Sales 917%

With NetSuite's Web & Mobile Shopfront

NetSuite was the only ERP system in the Australian market that could integrate

all the different functions we needed and give us a seamless process

from order completion to dispatch.“

”

Overview

‒ Imports and exports

automotive parts and

accessories

‒ Based in Singapore

‒ Replaced Flexware and

home grown apps

‒ Using Site Analytics, Site

Builder, Advanced Inventory,

ERP, CRM SFA

Challenges

Meeting the rapid-delivery demands of its 350 chain

stores and wholesale customers

Fast response time from König’s own suppliers before

their custom wheels go out of fashion

NetSuite Benefits

Doubled in sales in 4 years, while saving $120K per year

over costs of on-premise applications

3-day U.S. deliveries from its CA & NY warehouses. Just-

in-time shipments reduce König’s need for physical

inventory by 25%

Supply chain efficiencies have allowed König to expand

into tire sales

Custom Wheel Manufacturer Doubles

Growth, Saves $120,000 Yearly

NetSuite lets us look into our suppliers' workload, and lets our customers

see our inventory.

”“

Overview

– Global education

company

– Based in Singapore

– $2B+ annual revenue

– 40,000 employees

– 3,700 locations worldwide

– NetSuite OneWorld and

SuiteCloud customization

– Replaced on premise ERP

system

Challenges

Needed a solution that could be rapidly deployed and

scaled to existing and new subsidiaries

The cost of implementing an on-premise ERP solution

for subsidiaries and new acquisitions would be cost

prohibitive

Needed flexibility and transparency into ERP, financial

management, reporting and analysis in the company's

subsidiaries

NetSuite Benefits

Four month rollout to 6 subsidiaries

Reduced ongoing systems costs by 70%

Real-time consolidated view of performance across

subsidiaries

Knowledge Universe Gained Agility and

Reduced Costs With NetSuite OneWorld

We chose NetSuite OneWorld for its multi-entity consolidation functionality

combined with the capability to tailor the system to meet the unique business

requirements of each individual subsidiary. “

”

Overview

– Offer professional mail

pick-up, delivery, and

courier services

– Based in Sydney,

Australia

– Replaced MYOB,

FileMaker and various

spreadsheets

– NetSuite

ChallengesPrevious system only provided franchisees with basic

information about business performance and growth

opportunities

The dial-up system was cumbersome and crashed frequently

Performance issues increased the faster Mailplus grew and

the more franchisees it added

Time consuming manual process

NetSuite BenefitsNew customer signings doubled from 200 to 400 per month

Conversion time reduced from three months to one week

Saving more than $100,000 yearly on the cost of running a

dial-up solution

Franchisee have access to a robust integrated business

management tool

Mailplus' Growth Accelerates 100%

with NetSuite Mobile Cloud

Switching to NetSuite gave us the scalable platform we need to grow our business.

More importantly, our franchisees now have a real-time view into every aspect of their

business, particularly customer sales.“

”

Overview

‒ A subsidiary of New York-

based NBTY, manufacturer

of 22,000 nutritional products

‒ Based in Beijing, China

‒ Customer since 2008

‒ Replaced Sage Accpac

‒ Using OneWorld,

SuiteCommerce, Sandbox

Environment, Advanced

Inventory, Advanced

Financials, CRM+

Challenges

System used at the subsidiary level was too time-

consuming and inflexible to support explosive growth

Their HQ’s on-premise ERP expansion system requires

extensive networking & localization

Sage financial reporting was slow & cumbersome with

custom reports requiring engagement with consultants

NetSuite Benefits

Two-tier ERP deployment provides U.S. corp. parent with

real-time web-based visibility into subsidiary performance

Avoids cost of at least 3 FTE at the subsidiary level for

accounting & IT that would run a competing system

Streamlines inventory management, warehousing and

distribution of over 200 SKUs

100% a year growth in a two-tier model

for global consolidation and visibility

NetSuite is a very good system that beats everything we compared it to and it

makes the globe small. Our parent company is in New York and we're in China,

and they get instant, real-time visibility into our performance.

”“

Overview

‒ Content, collaboration and

information sharing

solutions for the public

sector and regulated

industries

‒ Customer since 2011

‒ HQ based in Sydney,

Australia

‒ Switched from MYOB in

Asia Pacific, Sage in

United Kingdom and Excel

spreadsheets

‒ Using OneWorld

Challenges

Global financial transparency limited by different

accounting systems used in all worldwide offices

On-premise solution in UK provided limited visibility and

access for Australian head office

Finance team wasted time on data retrieval and

compilation, rather than adding analysis and insights

NetSuite Benefits

Complete global visibility across 7 subsidiaries, with real-

time financial reporting and consolidation

Monthly financial close accelerated 3x and reporting

cycles reduced from 15 to 5 days

OneWorld multi-currency conversion capabilities

automate transactions across multiple countries

Objective Corporation Transforms Global

Finance Operations with OneWorld

NetSuite OneWorld not only meets our current needs, but gives us the scalability

to seamlessly add products and solutions as required in the future. “ ”

Overview

‒ Corporate Employee

Benefit management

solutions

‒ Based in St.Kilda, Australia

‒ Customer since 2010

‒ Switched from MYOB,

Multiple Access and home-

grown databases

‒ Using ERP, CRM

Challenges

Limited multiple disparate software systems prevents

growth opportunities

Time and money wasted manually tracking and

reconciling extremely complex pricing model

10 different databases, handling 250,000 employees

through various corporate employee programs

NetSuite Benefits

$300K a year savings in end-to-end integration of

finance, ERP, CRM, and Ecommerce business processes

Preparing monthly invoice run now takes 2 hours instead

of 3.5 days previously

Financial closings used to lag by 4–6 weeks; Financials

can now can be tracked real time

NetSuite helps leading Employee Benefits

Company reduce overheads by $300K

Our product transaction volumes are high and extremely varied, while our monthly

service charges include retainer and event-driven recurring revenue. NetSuite and

SaaS-In-A-Box have helped us take control of this complicated billing structure...”“

Overview

‒ Social enterprise working

to alleviate poverty among

artisans by selling

handmade purses and

other goods

‒ Based in Manila,

Philippines

‒ Switched from Intuit

QuickBooks, manual

paper-based processes

‒ Using NetSuite, Advanced

Inventory

Challenges

Outgrown previous software and struggling with manual

paper-based processes

Lack of monitoring on raw materials, finished goods

inventory and product-line profitability

Limited resources for on-premise ERP system and IT

personnel to maintain and troubleshoot the system

NetSuite Benefits

Real-time financials & inventory management, & access

to critical business information anywhere, anytime

150% increase in revenue and a 3x expansion of full-

time staff in a year

Track work across decentralized artisan community &

improve final assembly of 10,000 products a month

Rags2Riches Focuses on Its Mission to Alleviate

Poverty Among Philippine Artisans in the Cloud

NetSuite is more than just a tool—it's a genuine partner and like a family.”“

Overview

– Online retailer of

consumer electronics

– Based in Hong Kong

– Replaced Microsoft Office

Accounting, Excel

Spreadsheets

– Selected NetSuite over

Microsoft Dynamics ERP

Challenges

Wanted to take advantage of fast-growing demand for

consumer electronics products by online retailers

Spreadsheet-based system created data entry

bottlenecks, and caused pricing inaccuracies

Shipping errors caused by manual data entry

NetSuite Benefits

Doubled growth to $30 million in sales without adding

any IT staff

Saved $65,000 over the cost of on-premise business

software

End-of-quarter financial reconciliation now takes four

minutes versus 50 hours with the previous system

Reduced on-hand inventory by two-thirds

Red Hare LTD Doubles Sales,

Cuts Costs Using NetSuite

Besides helping up keep on a sharp growth curve, NetSuite has put us at the

top of our field. “”

Overview

‒ Largest sugar producer in

the Philippines

‒ Based in Makati City,

Philippines

‒ 125+ Users

‒ Using NetSuite, NetSuite

OneWorld

Challenges

Poor visibility into financials across the operations of

Roxas Holdings and its subsidiaries.

Complex on-premise IT infrastructure required laborious

maintenance and hand-coding.

NetSuite Benefits

Uses OneWorld to run 3 subsidiaries that operate 2

sugar mills, a sugar refinery and a bio-ethanol plant.

Forecast pricing and profitability amid pending reductions

in sugar tariffs.

Support sales processes of proposals, orders, deliveries,

customer invoicing & payments, and procurement of

goods from suppliers.

Philippines' Largest Sugar Producer

Sweetens Its Bottom Line with OneWorld

The insight we receive from NetSuite OneWorld,

combined with the flexibility of the platform across our organization,

is helping us in developing a strong foundation for growth.

”“

Overview

‒ Australian owned & operated

company specializing in

supply to the printing,

packaging, diemaking and

digital industries

‒ Based in West Heidelberg,

Victoria, Australia

‒ Customer since 2009

‒ Replaced Nexus Systems,

custom-built website

‒ Using ecommerce, CRM and

ERP

Challenges

Previous ERP & inventory system required a lot of

manual work and offered little visibility into the business

Evolve beyond static custom-built website to offer

ecommerce purchasing to B2B customers

Risk of costly overstocks and stock-outs with inventory

that was difficult to track

NetSuite Benefits

Saves on 1 FTE for bookkeeping with integrated financial

mgmt. Real time financial reporting instead of 3 days

SuiteCommerce opened new ecommerce revenue

stream for customers of consumable products

95% inventory accuracy, leading to greater satisfaction

among B2B buyers

Speeds Financial Reporting, Improves

Inventory Accuracy & Opens Ecommerce

Channel on NetSuite

NetSuite has changed our business... It was an easy decision to go with

NetSuite and the end result has been very good.

”“

Overview

‒ Healthcare (first

independent medical

research institute in South

Australia)

‒ Based in Adelaide, South

Australia

‒ Customer since 2011

‒ Switched from Excel,

outsourced accounting

service

‒ Using NetSuite, NetSuite

Financials

Challenges

SAHMRI needed a cost-effective, proven business platform

as it expands its operations

Move off disparate on-premise systems with its high capital

costs and on-going maintenance, posing efficiency risk

NetSuite Benefits

A single, cross-functional system to handle all core

processes and scale as the institute grows

Gained per-project financial monitoring and multi-level

summary-to-detail reporting across a AU$100M annual

budget and several hundred medical research projects

Streamline procurement of services and goods from 300

suppliers

NetSuite cloud mobility enables an easy transition from a

temporary quarters to a new building

SAHMRI Launches New State-of-the-Art

Healthcare Initiative on NetSuite

The beauty of NetSuite is you get all the functionality of a very large system

without spending a fortune. ”“

Challenges

Labor-intensive accounting and other processes with

previous environment of MYOB, FileMaker and Excel.

Delays & guesswork on critical financial and operational

decisions from Lack of visibility into key business metrics.

NetSuite Benefits

Substantial business growth since implementing NetSuite

in 2008, now serving over 100 clients & increased

workforce 5 times.

Eliminated manual work and accelerated processes

across its pipeline, from bookings to sales orders to

invoicing and settlement of accounts.

Month-end financial close time was reduced from 3

weeks to only several days.

Slattery Media has Grown Substantially

with NetSuite with More Clients

NetSuite is a thousand times better than what we had. With NetSuite

we've seen tremendous savings and efficiency and have far better reporting.“ ”

Overview

– Publishing and

communications house

– Based in Richmond, Australia

– Customer since 2008

– Replaced MYOB, Filemaker

– Using NetSuite Financial

Management, Inventory

Management, Order

Management, OneWorld,

OpenAir PSA, CRM, Revenue

Recognition, Recurring Billing

Overview

‒ Education, Healthcare,

Retail

‒ Based in Queensland,

Australia

‒ Founded in 1985

‒ Customer since 2009

‒ Switched from

QuickBooks, Outlook,

custom Access

databases, eventsPro

‒ Using OneWorld

Challenges

Spectronics wanted a better VPN solution for multi-user

access to corporate systems

Very little information integration and no data integrity

between systems

NetSuite Benefits

Always-available Web client access, removing

operational bottlenecks between international offices

Increased marketing ROI from customer data integration

Complete access to customer profile & purchase history,

giving Training & therapy consultants faster and more

accurate guidance

Spectronics Improved Customer Service,

Increased ROI and International Integration

It was obvious to us that the other products were stitched together.

NetSuite is built to be integrated from the ground up.

”“

Overview

– Provider of IT services

– Based in Makati City,

Philippines

– NetSuite Mid-market

International

– Replaced SugarCRM

Challenges

Company wanted to expand globally but held back by

administrative inefficiencies

Lack of critical functions, such as customer case

management, limited company's ability to grow

Client billings were inaccurate

NetSuite Benefits

NetSuite has helped company increase customer

case management by 50% over old system

Improved service and billing accuracy has boosted

customer satisfaction

Timesheet automation is helping company save

$3,000 per year in administrative costs

SQL Became Globally Competitive With

NetSuite Solution

NetSuite gave us a way to streamline our internal processes and automate

functions that had been performed manually, so we will be prepared for growth

and expansion.“

”

Overview

‒ Provider of network

monitoring software

‒ Founded in 1998

‒ Based in Brisbane,

Australia

‒ NetSuite ERP, CRM,

and Ecommerce

‒ Replaced MYOB and

Sage ACT!

Challenges

Manage efficient global growth

Upgrade business processes to prepare for growth

and improve efficiency

Accounting processes were inefficient and unreliable

NetSuite Benefits

Saved $200,000 yearly in internal development

Saved $300,000 compared to a comparable SAP

on premise system

Saving $150,000 yearly in finance admin costs

Profit margins improved to 30%

Reduced customer-support response times by 40%

Statseeker Saves $200,000

in Maintenance Costs with NetSuite

We needed an enterprise-wide solution so we could scale our business without

adding headcount, and NetSuite is a great fit. “”

Overview

– Provider of tools used in

the culinary profession

– Based in Sydney,

Australia

– Chose NetSuite OneWorld

over SAP BusinessOne

– Replaced Microsoft Great

Plains

Challenges

Migration from startup software to Microsoft Dynamics

GP failed after 12 months of significant investment

Microsoft Dynamics GP provided virtually no usable

reporting data

Solving GP problems would require over $100,000 in

hardware, plus additional IT headcount

NetSuite Benefits

Saving over $100,000 in server hardware, plus

ongoing IT headcount

Cut accountant billable hours in half

Majority of customizations now managed and

implemented in-house, saving on consulting fees

NetSuite OneWorld Saved TCT Hundreds

of Thousands on IT

We quickly realized just how deep NetSuite's functionality is. NetSuite is powerful

enough for us to enhance, refine, and grow with.“ ”

Overview

– Provider of fair trade

clothing and accessories

– Based in Camperdown,

Australia

– NetSuite running across

ERP and CRM

– 85 users

– Switched from Markinson

Shopkeeper running

across VPNs

Challenges

Maintaining a VPN across so many sites was both

complex and time consuming

Managing data across sites took time and risked data

integrity

Software upgrades was a logistic challenge

No real-time information

NetSuite Benefits

Real-time data available across all stores and the

head office

Greater insights into the business performance

Reduced hardware requirements and eliminated

ongoing upgrades and maintenance

Eliminated the need for provision and maintenance of

individual VPNs

Tree of Life Overcomes Barriers to

Growth With NetSuite

Using NetSuite has allowed us to concentrate on what's important, secure in the

knowledge that NetSuite has created a strong and reliable system.“”

Overview

– Provider of education

services

– Based in Tokyo, Japan

– Replaced Microsoft

Access and Excel

– Chose NetSuite over

Salesforce.com and SAP

– Running Netsuite across

CRM and Financials

Challenges

Needed to handle sudden growth in prospective

student applications

System needed to handle student applications coming

via Website as well as phone and other channels

Tight cost controls would not allow adding to IT staff.

NetSuite Benefits

Temple efficiently growing 20% per year

Boosted the speed of response and follow-up to

prospect applications

Recruiting teams work more efficiently

NetSuite Helps Temple University Efficiently

Scale Student Recruiting by 20%

Since we moved to NetSuite, we’ve had a flexible, platform-oriented, extendable,

customizable system that offers complete hosting functionality. None of the other

solutions had this.“

”

Overview

– Financial Services (credit

cards, insurance)

– Based in Sydney,

Australia

– Customer since 2007

– Using OneWorld

Challenges

Bring outsourced accounting function in-house, and

get robust reporting and efficient financial processes

Manual entry of transactions into their accounting

software

Integrate new product lines, users, and subsidiaries

without requiring large capital expense outlays

NetSuite Benefits

Avoided need for expensive servers and hardware

with NetSuite's SaaS model

Cost savings from more efficient processes on bank

reconciliation, expense payment, and purchase orders

New product lines, users & subsidiaries quickly

incorporated into the system

NetSuite OneWorld Ideal for Virgin

Money's Business Model

NetSuite OneWorld has the multi-company capabilities and Web-based nature

that make it ideal for our business requirements. “ ”

Overview

– Management Consulting

company

– Based in Timaru, New

Zealand

– Customer since 2008

– Switched from MYOB

– Using OpenAir

Challenges

Poor time and expense tracking and spreadsheet-

based reporting unable to support 40% yearly growth

Days of billable time lost due to inaccurate reporting

Time wasted in manual data entry

NetSuite Benefits

Saves thousands of dollars annually on increased

billable hours

Saves the cost of 1 administrative FTE and eliminate

redundant data entry in accounting

Greater information visibility to complete projects on

time and on budget

NetSuite OpenAir Helps Consulting Firm

Cut Costs While Growing at 40% Yearly

NetSuite OpenAir did wonders not only for our project delivery

but also our client satisfaction.“ ”

Overview

‒ IT distributor for VARs,

specializing in security

‒ Based in Sydney, Australia

‒ Customer since 2006

‒ Switched from ACCPAC

CRM, spreadsheets

‒ Using ERP, CRM,

Advanced Financials,

Sandbox, and OneWorld

Challenges

Cost efficiency in automated product-tracking

Time and money wasted tracking complex product and

multi-level vendor-pricing matrices via spreadsheets

Time consuming and error-prone manual quotation and

quote-to-order/quote-to-invoice processes

NetSuite Benefits

Double-digital yearly growth, while saving $200,000 yearly

over the cost of a comparable server-based

$20K yearly saving in customer support costs from end-to-

end process integration tracking product serial numbers

Automated price-quotation process reduced average

quotation time by 50%

NetSuite Helps IT Distributor Save $200,000

While Supporting Yearly Double-Digit Growth

As a distributor of vendor products to value-added resellers, we're challenged

by the need to keep track of complex, multi-level pricing models. NetSuite

has helped us turn that challenge into a competitive advantage...”“

Overview

– Retailer of wine products

– Based in Sydney,

Australia

– NetSuite OneWorld

– Replaced Volusion

ecommerce software

Challenges

Maximize growth while keeping costs low

Manual order processing was error-prone and slow

Previous website was difficult to navigate leading to

low customer conversion and high cart abandonment

NetSuite Benefits

Automated order processing handling a 650%

increase in orders

Website conversions have increased by 50%

Driven first-call resolution to 95%+

Reduced call back time by 75%+

Multi-subsidiary, multi-currency management

WineMarket.com.au Improves Web Site

Conversions by 50% using OneWorld

Now we can handle all the orders we get, and it's all automatic. All information is

held centrally, our business processes are simplified and we've got a smooth

path to near-infinite growth.“

”