EMPOWERYOUR EMAIL

WITH

NETIQUETTE IQ

Copyright © 2013 by Tabula Rosa Systems

Email + Etiquette = Netiquette

Copyright © 2013 by Tabula Rosa Systems

EMAIL FACTSOF 2012

4.3 Billion –Number of email clientsworldwide

144 Billion – Total email traffic per day worldwide

61% – Share of emails that wereconsiderednon-essential

68.8%–Percentage of all email traffic that wasspam

Copyright © 2013 by Tabula Rosa Systems

EMAIL ESSENTIALS

Address Fields

Basic Content

Appearance/layout

Structure of Content

GrammarCopyright © 2013 by Tabula Rosa Systems

EMAIL ESSENTIALS

Tone

Positive/Negative Keywords

Advanced content

Attachments

SignaturesCopyright © 2013 by Tabula Rosa Systems

1.No one ever gets fired for sending an email with the proper considerations.

2.Politeness works with even the rudest of people.

3.A policy and process of consistent correct email will contribute to actual time savings.

4.Use the three Zs—avoidance of Zero tolerance, well-directed Zeal, and email Zen.

TEN PRECEPTSOF NETIQUETTE

Copyright © 2013 by Tabula Rosa Systems

TEN PRECEPTSOF NETIQUETTE CONT.

5. Personalize when appropriate.6. Know when to apologize, and do

so quickly.7.Reply to every reasonable email

promptly.8.Avoid scolding, one-upmanship,

and imperatives.9.Include good news first.10.Be proactive not reactive.

Copyright © 2013 by Tabula Rosa Systems

NETIQUIETTE EMPLOYMENT

RULES Use proper formatting for email

fields

Include “Resume” in attachment title

Use formal salutations

Double check proper names & titles

Power words make the differenceCopyright © 2013 by Tabula Rosa Systems

NETIQUIETTE EMPLOYMENT

RULES Begin with 1-2 polite introductory

sentences Quickly explain the purpose of the

email Identify the position/define the

attachment Include follow-up with a date Welcome questions, follow-up,

commentsCopyright © 2013 by Tabula Rosa Systems