An Interview with Chester Ritchie, Senior Vice President -

Head of Strategy & Market Development at Worldpay

Nadia Chaity Conference ManagerEtail Show USA 2016

+1 646 619 1801nadia.chaity@terrapinn.com@nadia_chaity

We were excited to have Worldpay sponsoring and speaking at this year’s Etail Show USA 2015.

You can now find out even more about Worldpay through our interview with Chester Ritchie, Senior Vice President - Head of Strategy & Market Development at Worldpay. Keep reading to find out what he had to say about:

• How Worldpay got started• Advice for new retailers• The most important development in eCommerce• Where the payment industry is heading• How retailers can make sure they don't get left behind their competitors• The fastest growing market

“Retailers should make it easy for their customers to buy. This includes accepting the type of payment their customer likes to make in they way they like to make it.”

Chester Ritchie, Senior Vice President- Head of Strategy & Market Development, Worldpay

Q: Tell us about how Worldpay got started

A: We are a fast growing, privately owned business with an independent and entrepreneurial spirit, and that makes us a great fit with our customers.

Our story started in 1989 with the launch of Streamline. The business at this point was a simple UK-based electronic payment provider that focused on point of sale transactions.

Worldpay emerged later as one of the first online payments companies in the UK. And in 2002, RBS brought them together – though they continued to operate as separate brands.

Over the next eight years, the business continued to grow organically with the acquisition of Lynk, TrustMarqueInternational, Bibit and Cardsave.

By 2010, Worldpay had become the largest merchant acquirer in Europe – and one of the largest globally.

In late 2010, RBS sold Worldpay to Bain Capital and Advent International. This has allowed us to hold on to all the benefits of our heritage, yet transform the business to become more customer centric, forward looking and progressive.

Chester Ritchie, Senior Vice President- Head of Strategy & Market Development, Worldpay

Q: Tell us about how Worldpay got started

A (Continued): Since breaking away from RBS, we’ve invested significantly in technology. It’s vitally important that our infrastructure is cutting edge – giving our customers robustness, speed and superb functionality.

Acquisitions

And we continue to invest in opportunities that allow us to grow, increase our breadth and develop our expertise. These have included companies like Envoy, Yespay and Century Payments.

July 2011

Envoy is a leading provider of alternative payment methods with a strong FX platform. Envoy gives us the technology and expertise to offer customers more than 200 alternative payment options. And that means they can reach wider markets across the world.

March 2013Yespay integrates point-of-sale technologies and payment gateways for medium sized merchants. Having them on board means our customers get a one-stop-shop – with all services available from one provider.

September 2013

Chester Ritchie, Senior Vice President- Head of Strategy & Market Development, Worldpay

Q: Tell us about how Worldpay got started

A (Continued): Century Payments, Inc. is leader in the US payment processing industry. They strengthen our strategic partnership model, giving us advanced sales tools and analytics.

December 2014

Securenet – A complete omni channel solution. This provides us a complete solution to offer our partners with a simple API and SDK files for seamless integration.

The future

As you can see, we’ve been building. We’ve been investing in technology and people. And now we’re bringing everything together under one brand.

Because by uniting our expertise and insight, and sharing it with our customers across the globe, we’re creating value all around. Quite simply, when our customers’ businesses grow, so does ours.

So the future for Worldpay is this – one brand, sharing insight, knowing our customers’ businesses and helping them to reach wider markets and sell more. You should join us.

Chester Ritchie, Senior Vice President- Head of Strategy & Market Development, Worldpay

Q: What do you think Worldpay does best?

A: We are experts in payments - and we share what we know to help your business prosper. We’re one of the world’s leading payment companies. Our products and services power commerce across the globe.

We work with all types and all sizes of business. So whether you’re just starting out, or you work for a global business, we’ll:

• Make it easier for you to take payments• Keep you online and open for business• Get to know you, so we can help you sell more and save even more money

Great service, easy setup, and easy to use. Here’s what you get:

Robust systems

We can process millions of transactions every day – and hundreds of simultaneous transactions a second.

Flexibility

When your business grows, we’ll make it easy to scale up.

Chester Ritchie, Senior Vice President- Head of Strategy & Market Development, Worldpay

Q: What do you think Worldpay does best?

A (Continued):

Security

We’ll help you minimize the risk of fraud.

Reach

We operate across the globe, supporting 120 different currencies and more than 200 payment types.

Additional services

We can also help you manage cash flow, currency and fraud risk, tailoring services to your exact needs.

Easy start-up

When you work with us, you will see how easy it is to start taking payments.

Chester Ritchie, Senior Vice President- Head of Strategy & Market Development, Worldpay

Q: Any advice to new retailers?

A: New retailers have an advantage because they can choose from a variety of electronic payment options that not only protect them and cardholders but also allow them to support the latest payment technologies such as NFC and ApplePay. They should make sure to invest in the latest payment processing equipment and avoid the urge to shop for a “deal” on places like eBay. Older technology many times will have to be replaced in the upcoming months due to the EMV mandate and retailers can protect themselves by avoiding older technology altogether.

Q: Members of the Worldpay team presented several sessions during the VIP conference at the Home Delivery, Etail, and Click & Collect Show USA – what were attendees able to look forward to?

We were happy to share current information about the EMV rollout in the United States. We shared stories and statistics on what retailers can expect based upon our experience overseas in other countries who have had EMV for several years. We addressed both brick-and-mortar retailers and online sellers.

Chester Ritchie, Senior Vice President- Head of Strategy & Market Development, Worldpay

Q: Who needs Worldpay’s services the most?

A: Any business that accepts electronic payments or wants to make it easier for their customers to purchase by any means they wish to pay. We have dedicated terminals for stand alone environments and our payments technology is used by hundreds of software developers to provide complete business solutions for several markets including eCommerce, Restaurant POS, Grocery, Specialty Retail POS, and Medical/Dental offices.

Q: What sets Worldpay apart from other payment processors?

Worldpay is not only a payment processor but a payments technology company. Our web based solutions make it easy for any software developer to add payments to their solution. Worldpay is also unique in its international footprint. Customers that conduct business in various countries will find a unique partner in Worldpay. Because of this international presence, Worldpay is also the EMV leader in the world and make the transition easy for merchants.

Chester Ritchie, Senior Vice President- Head of Strategy & Market Development, Worldpay

Q: What has been the most important development in eCommerce?

A: Mobile. Mobile is the new platform and not just an extension of a website. Special tools are needed to address this market correctly and securely. Worldpay’s Securenet internet tools allow merchants to create awesome mobile solutions with the latest in security tools such as point-to-point encryption and tokenization.

Q: Where's the payment industry heading?

With the ever increasing number of breaches, the industry is concentrating on implementing EMV for physical cards to help protect card holder data. The rest of the world has implemented EMV so hackers now routinely target U.S. businesses, as they are less secure. Once physical cards and locations have fully implemented EMV, fraud will shift to online sellers. EMVCo (the company jointly owned by the major card brands and responsible for EMV) has recently assumed responsibility for 3DSecure that is the online equivalent to EMV. This specification will be ready for online sellers over the next two years.

Chester Ritchie, Senior Vice President- Head of Strategy & Market Development, Worldpay

Q: How can retailers make sure they don't get left behind their competitors?

A: Retailers should make it easy for their customers to buy. This includes accepting the type of payment their customer likes to make in they way they like to make it. We call this Full Acceptance. For international customers you want to accept credit cards from Japan (JCB) and China (China Union Pay). For any credit card payments, you want to accept them via physical card, a mobile payment app, or with devices like the iPhone and ApplePay. Online sellers should follow the same path but also include additional options such as PayPal, ACH, and Electronic Check.

Q: Which geographical market has been showing the fastest growth in the past 5 years?

China. The U.S. is seeing an ever increasing number of Chinese customers both physically and online. Many times they will want to use their CUP (China Union Pay) credit card so U.S. retailers should investigate adding this to their existing payment offerings. Worldpay offers this ability to our merchants.

Q: What were you most looking forward to at the Etail Show USA?

Building Partner Relationships and helping retailers meet all their needs.

As a division of The Worldpay Group, Worldpay US provides leading payments processing services across multiple verticals including grocery, petroleum, retail, restaurant, ecommerce and small business.

Utilizing traditional point-of-sale technologies to mobile devices, customers can accept payments anytime, anywhere. From transaction capturing and processing to merchant acquiring, Worldpay

provides insightful expertise, seamless delivery and valued relationships.

They’re defining the way they work at Worldpay. Through innovation and investment, the Worldpaybrand supports their desire to strengthen our focus on their customers and provide the most secure and

reliable processing platform in the industry.

Visit them at Worldpay.com

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