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MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE How IFS Mobile Work Order solutions support the complete needs of service and asset-intensive operations
© 2013 IFS
3
MOBILE WORK ORDER WHAT IS MOBILE WORK ORDER?
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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Mobile Application for Service & Assets Prescribed
Workflow
100% Offline
Configurable
Device Capabilities
Mobility Built In
MOBILE WORK ORDER
© 2013 IFS 7
WHAT IS MOBILE WORK ORDER?
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Work Order Management: Details, Status Updates, Create WO, Signature Capture, History, …
Work Order Features: Operations, Materials, Tools & Facilities, Expenses, Pictures, …
Objects and Measurements: Spare Parts, Technical Data, History, …
Purchasing: Work Order Requisitions and Order Receipts
Questionnaires: Configurable Data Capture and Workflow
MOBILE WORK ORDER WHAT IS MOBILE WORK ORDER?
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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MOBILE WORK ORDER
© 2013 IFS 10 MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
AEROSPACE & DEFENSE
CONSTRUCTION, CONTRACTING
UTILITIES & TELECOM
OIL & GAS, WIND AND SOLAR
EPCI
SERVICE MANAGEMENT
AFTERMARKET / SERVICE PROVIDERS
ASSET INTENSIVE
TRANSPORT FACILITIES MANAGEMENT
WHAT DOES THE ENGINEER NEED IN THEIR “TOOL BAG” Self-sufficient Optimized UI and workflow Available at all times Make use of device capabilities
WHAT DOES THE BUSINESS NEED FOR THE ENGINEERS Corporate application security & reliability Configure without modifications Wide range of device options Easy roll-out
MOBILE WORK ORDER WHY MOBILE WORK ORDER?
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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OPTIONS TODAY
Asset-intensive and field service layouts
Workflow configuration
Data filters
3rd Party integrations
Questionnaires
MOBILE WORK ORDER CONFIGURABILITY & EXTENSIBILITY
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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Field-service UI that is address-centric
Asset-intensive UI that is asset-centric
Configured at system or user level
MOBILE WORK ORDER ASSET AND SERVICE LAYOUTS
MOBILE WORK ORDER
© 2013 IFS 16
ASSET AND SERVICE LAYOUTS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 17
ASSET AND SERVICE LAYOUTS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
ASSET: Crates
SERVICE: Van
MOBILE WORK ORDER
© 2013 IFS 18
ASSET AND SERVICE LAYOUTS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 19
ASSET AND SERVICE LAYOUTS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
ASSET: Object, Room & Position
SERVICE: Full Address
MOBILE WORK ORDER
© 2013 IFS 20
ASSET AND SERVICE LAYOUTS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 21
ASSET AND SERVICE LAYOUTS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
ASSET: • “Start” button • No contact
information • Full object details
SERVICE: • “On Site” button • Full contact
information • Minimum object
details
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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CAN CONFIGURE THE FOLLOWING: WO updates and On Route function Customer and technician signatures WO features, such as: materials, expenses, purchase requests, tools & facilities, etc. Additional features, such as: measurements, object info, PO Receipts, WO History etc. Force automatic time report capture Force operation number on time reports to be mandatory Configured at system or user level
MOBILE WORK ORDER WORKFLOW CONFIGURATION
MOBILE WORK ORDER
© 2013 IFS 24
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 25
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
PO Receipt enabled
On Route enabled
WO details in Edit mode and save
enabled
MOBILE WORK ORDER
© 2013 IFS 26
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 27
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
PO Receipt disabled
On Route hidden
WO details read-only
MOBILE WORK ORDER
© 2013 IFS 28
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 29
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
14 WO Actions
MOBILE WORK ORDER
© 2013 IFS 30
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 31
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
6 WO Actions
MOBILE WORK ORDER
© 2013 IFS 32
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 33
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations
MOBILE WORK ORDER
© 2013 IFS 34
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Operations
MOBILE WORK ORDER
© 2013 IFS 35
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials
MOBILE WORK ORDER
© 2013 IFS 36
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Materials
MOBILE WORK ORDER
© 2013 IFS 37
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities
MOBILE WORK ORDER
© 2013 IFS 38
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities Tools & Facilities
MOBILE WORK ORDER
© 2013 IFS 39
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities Expenses
MOBILE WORK ORDER
© 2013 IFS 40
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities Expenses Expenses
MOBILE WORK ORDER
© 2013 IFS 41
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities Pictures Expenses
MOBILE WORK ORDER
© 2013 IFS 42
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities Pictures Expenses Pictures
MOBILE WORK ORDER
© 2013 IFS 43
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities Expenses Pictures Report In Work
Order
MOBILE WORK ORDER
© 2013 IFS 44
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities Expenses Pictures Report In Work
Order Report In
Work Order
MOBILE WORK ORDER
© 2013 IFS 45
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities Expenses Pictures Report In
Work Order Engineer Signature
MOBILE WORK ORDER
© 2013 IFS 46
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Tools & Facilities Expenses Pictures Report In
Work Order Engineer Signature
Tools & Facilities, Expenses and Engineer Signature displayed in Workflow
MOBILE WORK ORDER
© 2013 IFS 47
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 48
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Operations
MOBILE WORK ORDER
© 2013 IFS 49
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Materials
MOBILE WORK ORDER
© 2013 IFS 50
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Materials Pictures Pictures
MOBILE WORK ORDER
© 2013 IFS 51
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Materials Pictures Pictures Time Time
MOBILE WORK ORDER
© 2013 IFS 52
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Materials Pictures Pictures Time Time Report In Work Order
MOBILE WORK ORDER
© 2013 IFS 53
WORKFLOW CONFIGURATION
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Operations Materials Materials Pictures Pictures Time Time Report In Work Order
Time displayed in Workflow
Tools & Facilities, Expenses and Engineer Signature not
displayed in Workflow
Dynamically limit mobile data
Applicable to all entities
Configured at system or user level
MOBILE WORK ORDER DATA FILTERS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
MOBILE WORK ORDER
© 2013 IFS 56
DATA FILTERS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 57
DATA FILTERS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
All locations displayed for allowed sites
MOBILE WORK ORDER
© 2013 IFS 58
DATA FILTERS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
All locations displayed for allowed sites Limited to only 1 location
MOBILE WORK ORDER
© 2013 IFS 59
DATA FILTERS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 60
DATA FILTERS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
All company employees displayed
MOBILE WORK ORDER
© 2013 IFS 61
DATA FILTERS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
All company employees displayed
Limited to only team members
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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FURTHER EXAMPLES: Pool Work Orders—restrict to “Teams” Part filtering—restrict to parts used by the engineer Object filtering—restrict to objects needed by the engineer Any data entity can be filtered!
MOBILE WORK ORDER DATA FILTERS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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LAUNCH APPS AND WEB PAGES FROM MOBILE WORK ORDER Parameters passed to the app or web page Transformer app can be used for integration between Mobile Work Order and the app
No code changes required for Mobile Work Order or 3rd party app
Configured at system or user level
MOBILE WORK ORDER 3RD PARTY INTEGRATIONS
MOBILE WORK ORDER
© 2013 IFS 65
3RD PARTY INTEGRATIONS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
IFS Touch App “Quick Facts” opened from
Mobile Work Order
MOBILE WORK ORDER
© 2013 IFS 66
3RD PARTY INTEGRATIONS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
IFS Touch App “Quick Facts” opened from
Mobile Work Order
MOBILE WORK ORDER
© 2013 IFS 67
3RD PARTY INTEGRATIONS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
View child objects, object details, Info Card and connected media (plus any other Quick Facts
search capabilities!)
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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FURTHER EXAMPLES: Document management apps Object/part manuals via web browser IFS web portals Customer portals
MOBILE WORK ORDER 3RD PARTY INTEGRATIONS
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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ALTER WORKFLOW THROUGH CONFIGURATION, NOT CUSTOMIZATION
Configurable Questions and Dependencies
Questionnaire can be displayed against: Work Order State Changes Work Orders Engineer
Configured at work order, system or user level
MOBILE WORK ORDER QUESTIONNAIRES
MOBILE WORK ORDER
© 2013 IFS 71
QUESTIONNAIRES
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Yes/No Question Statement Question
Multi-Choice Question
MOBILE WORK ORDER
© 2013 IFS 72
QUESTIONNAIRES
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
MOBILE WORK ORDER
© 2013 IFS 73
QUESTIONNAIRES
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Yes/No Question
MOBILE WORK ORDER
© 2013 IFS 74
QUESTIONNAIRES
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Yes/No Question
Free-Text Question
MOBILE WORK ORDER
© 2013 IFS 75
QUESTIONNAIRES
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Yes/No Question
Free-Text Question
Yes/No Question
MOBILE WORK ORDER
© 2013 IFS 76
QUESTIONNAIRES
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Yes/No Question
MOBILE WORK ORDER
© 2013 IFS 77
QUESTIONNAIRES
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Yes/No Question
MOBILE WORK ORDER
© 2013 IFS 78
QUESTIONNAIRES
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Yes/No Question
Yes/No Question
MOBILE WORK ORDER
© 2013 IFS 79
QUESTIONNAIRES
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
Yes/No Question
Yes/No Question Questionnaire
done
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
80
FURTHER EXAMPLES:
Risk assessments
NCRs
ETA capture
Customer query into call center
Customer satisfaction survey
MOBILE WORK ORDER QUESTIONNAIRES
DISCLAIMER STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’ SOFTWARE PRODUCTS AND TECHNOLOGY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION
© 2013 IFS 82
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
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ROADMAP FOR 2014
Enhanced Configuration
Configurable forms
Workflow flexibility
Custom fields Electronic
forms
Advanced Extensibility
Integration with specialist 3rd party Apps
Extend Workflow
trigger points
Unified Mobile Architecture
Mobile Work Order and
Touch Apps
On Premise or Cloud
deployment
New Windows 8 Client
Native Client on Windows 8
Android functionality
IFS MOBILE WORK ORDER
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE © 2013 IFS
84
HOW DO I GET THE MOBILE WORK ORDER? Available now on IFS Applications 8
HOW DO I GET THE NEW FEATURES? New features delivered incrementally via regular Group Patches Implement now and benefit from new features as released
MOBILE WORK ORDER ROADMAP FOR 2014
THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE
INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.
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