Allama iqbal OPEN UNIVERSITY

Maria javed Mba IT

TOPIC ORGANIZING ISSUES

MAIN HEADINGS:

Introduction to the topic Important sub-topics Practical study of the organization Swot analysis Conclusion recommendation

WHAT IS ORGANIZATION?

Organization is a process which integrates different type of activities to achieve organizational goals and objectives, to achieve these goals there must be competent management providing them all those factors to perform their job efficiently and effectively.

Organization

A group of people who work together.

CHARACTERISTICS OF ORGANIZATION

Main characteristics of organization: Organization is an instrument used by the

management for the attainment of preplanned objectives.

Management guides and directs the organization.

A set of rules and instrument are communicated to all connected with the organization.

It prefers to a group of personnel whose positions, rights, responsibilities are well defined and classified according to the nature of assignments

IMPORTANCE OF ORGANIZATION

Any effective organization

1. Makes the management simple and efficient

2. Encourages specialization

3. Improves techniques

4. Encourages constructive thinking

5. Increase productivity

COMMON TYPES OF ISSUES IN ORGANIZATIONS

Low attendance at meetings Low participation in meetings No, or poor, decision making Poor results from products and services Poor planning, organizing, leading and

administration of resources Poor communication between employees and

between Board members Poor performance

3 TYPES OF PROBLEMS

Normal Problems.  These problems are somewhat unavoidable. They come with healthy growth. The good news is that they are transitional in nature – you encounter them, you solve them, you learn from them, and then you move on.

Abnormal Problems.  I call these “roundabout” problems. The problem with roundabouts is that if you don’t know what you’re doing you may find yourself simply driving around in circles. Abnormal problems cause unnecessary pain and slow organizational progress. Normal problems are solved by good leaders.

PATHOLOGICAL PROBLEMS These are distinguishable from abnormal

problems by their gravity and chronic nature. If not treated in time they threaten the organization’s ability to survive.

SEVEN STEPS TO PROBLEM SOLVING1) Define and Identify the Problem 2) Analyze the Problem 3) Identifying Possible Solutions4) Selecting the Best Solutions5) Evaluating Solutions 6)  Develop an Action Plan7) Implement the Solution

PRACTICAL STUDY OF THE ORGANIZATION

National Database & Registration Authority

(NADRA)

INTRODUCTION:

National Database and Registration Authority (NADRA) was established as National Database Organization (NDO), an attached department under the Ministry of Interior, Government of Pakistan in 1998. On 10 March, 2000, NDO & Directorate General of Registration (DGR) merged to form NADRA, an independent corporate body with requisite autonomy to operate independently and facilitate good govern The program replaced the paper based Personal Identity System of Pakistan that had been in use since 1971.

COMPANY BACKGROUND:

National Database & Registration Authority (NADRA) has gained international recognition for its success in providing solutions for identification, e-governance and secure documents that deliver multi-pronged goals of mitigating identity theft, safe-guarding the interests of our clients, and facilitating the public. In-depth Research and Development efforts have enabled NADRA to become the trailblazer in the area of Software Integration, Data Warehousing, Network Infrastructure Development and Project Management.

VISION: NADRA is the most modern organization

which will provide base for the better governance of Pakistan and will also prove as a model organization for Public Sector of Pakistan.

MISSION:

Proud to be Pakistani Custodian of Pakistani Identity Reliability (Restoring National & International

Confidence) National Information Infrastructure Customer Care Corruption Free Convenience Efficient

IDENTIFICATION OF MAIN PROBLEMS

I have observed a few problems in the Nadra which are as follows:

One is that there is lack of awareness among employees about their job description. People don’t really know what job is to be performed by them.

Inability to approach top level management due to high security and safety reasons which shows lower level of centralization.

Some of the tasks are made complex which hurdles the working of organization.

IDENTIFICATION OF MAIN PROBLEMS

Just like any other govt. organization people mostly waste their time and work less, which does not adds value to the organization.

Like any other govt. organization people don’t take good care of the working environment.

A very low class cafeteria for refreshment. Inadequate working environment, leaking

ceilings etc. Do not publish their annual report.

PROBLEM AREAS

General Public Lack of Public Awareness Initial mindset regarding NADRA

Customers Unsatisfied Customers Forms with Objections

Strategic Issues Lack of Compatibility and Coordination

between the old and New Setup Setup has to Support itself

IS & Operation Factors Infrastructure Gaps in Information Sharing

PROBLEM……...

Other Problems Lack of Training Documentation

Culture Within NADRA & OutsideCorruption Sincerity with work

Fake ID Cards Privacy Ethics

TACKLING THE ISSUES Moving Ahead Gradually Training Sessions

Workshops Customer Relation Management Positive Mental Attitude

Documentation Training Motivation Techniques Crafting Strategies

Situation Dependent Correction Enforcement Systems

Customer Care is the focus Angry Customers Illiterate Customers

SWAT ANALYSIS:

Strength:o Good managemento Advance technologyo Time savingo Satisfaction to customero Corruption freeo Identity of Pakistani people

WEAKNESSES:

o Lack of awarenesso Fake id cardso Disorder between old and new setupo Unsuitable working environmento Leakage of information

OPPORTUNITIES:

o Access to international levelo Investment of international organization for

more developmento Export of homeland security in international

levelo Educated people about usage of services.

THREAT

o Security issueso Shortage of skilled and qualified workers in

near future.o Increasing cyber crimeo Ongoing recessiono Political instability

CONCLUSION:

Every organization face many problems in their daily working life and also try to solve them Their are many issues that face nadra. Like lack of public awareness, unsatisfied customer and many other problem are facing nadra. Now nadra is working to control these types of problems which throw hurdles in their working.

RECOMMENDATIONS:

There should be a weekly meeting to set short term goals, and to discuss the discrepancies or problems.

Provide safer and adequate environment to the employees.

Introducing workshops and training sessions to employees specific to their work.

Employees should have reasonable access to the upper management.

Un needed extra staff should be laid down and competitive staff should be kept.

Scholarships and development for employees.