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Customer Survey/Feedback System has emerged as by far the best method of periodically assessing the customer satisfaction. The primary reasons for assessing customer satisfaction are to maximize customer retention, and to gain and build customer loyalty. Survey system is ideal for applications such as hospital, banking and hospitality which allow customers provide immediate feedback about their experience at counter service.
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Maximizing Customer Retention through Customer Satisfaction Survey system
Real-Time Customer Feedback • Customers are the best source of information about how a company’s
products and services are perceived in the market place in relation to competitors. Continuous growth requires continuous measurement of the value that is delivered to customers compared to competitors.
Companies rely on customer feedback to understand how well they meet customers’ expectations. Successful customer satisfaction surveys maximize the retention of current customers, and help enterprises to better position themselves among prospective clients.
How Service Performance Drive Customer Retention?
Good Service
Happy Customer
Customer Retention
Bad Service
Unhappy Customer
Customer Lost
How to measure Service Quality?
Customer Survey/ Feedback System
1. Customer provides feedback 3. Report are produced and emailed
2. The feedback send to backend via Wi-Fi/ LAN 4. Identify the areas for improvements
Customer Survey/ Feedback System
• We are committed to providing you with a turn-key system that will fulfil all of your customer feedback needs and give you the report you need…in real-time.
How It works?
The system shows one simple question with 5 rating. If Poor or Bad rating is given, an option appear.
How It works?
Identify the reason for unhappy experience. Management take necessary action to improve the quality of service.
How It works?
A thank you message appears after the rating. The system continues play advertisements until next customer touches the screen to start a new rating.
Report
Responses are automatically tabulated and presented in an easy to read graphical format in real time. The report can be exported in Ms Excel Format and is set up to be delivered direct via email, providing key performance indicator (KPI) information straight to management.
Measurable ROI
Customer feedback system can provide a positive return on investment. The sources of the ROI include: • Improvement in customer retention • Increases in customer referrals • Identification of improvements in services and products • Increases in the share of products that a customer buys from
your company versus your competitors
Hardware Option
Size: 4.3” to 7” Cost-effective series with
Windows CE
Size: 7” – 19” Advanced series with
Windows XPE
How to collect more feedback?
Giveaway the following after customer completed the survey: • Souvenir • Lucky draw • Voucher
Conclusion • Once customer feedback on that metric has been gathered and
analyzed, the next step is to share survey results with employees. With guidance from management, employees proceed to make changes that will help boost the metric.
When you customers happy with your service, your customers keep returning. Our comprehensive survey solution help you capture feedback, measure and monitor the level of customer satisfaction and identify the areas for improvements.
Conclusion
Happy customer keep returning
Customer Retention
Unhappy customer will switch to a competitor that
will exceed their expectations
Lost Customer
Thank You
![Customer Retention [Infographic] Customer Experience](https://img.dokumen.tips/doc/110x75/55b6dceebb61eb0c598b46c8/customer-retention-infographic-customer-experience.jpg)
