Masergy Differentiators

Ubiquitous global IP network with zero NNI built specifically for voice and video

Industry leading SLA with 100% in sequence packet delivery and <1ms jitter globally

Masergy Intelligent Bridge (MIB) delivers Ethernet everywhere and extends SLA to customer prem

Intelligent Service Control (ISC) Mobile App provides SDN control from mobile devices

UCaaS Analyst provides full visibility and in-depth analytic on all voice traffic

Intelligent Network Analyst provides full visibility and in-depth analytic on all data traffic

Unified Enterprise Security with Patented Machine Learning Algorithms searches for anomalies

Real-time auto failover capability for voice and data traffic provides true business continuity

24/7/365 NOC supported by a “live engineer” where calls get answered within minutes

Best-in-class customer support and experience in the industry with the highest Net Promoter Score of 66 while the average NPS for Telecom is 4

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Global Reach

2

= Masergy customer locations = Masergy UCaaS POPs

= Masergy UCaaS SBCs

UCaaS Hybrid Delivery Model

Intelligent SIP Trunking

UCaaS

…is embedded in the fabric of Masergy's high performance

global MPLS network

Cloud UC,

Global UCaaS

Strategic business communications with hybrid delivery models

SIP trunks or a hybrid of both…

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Scalable Enterprise UCaaS

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ble

fu

nct

ion

alit

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Scalable in size

SMB Multi-Location Enterprise

Telephony

Unified Messaging

IM & Presence

Video

Conferencing

Mobility

WebRTC

Web Collaboration

Future Applications A Full Stack of Customized Cloud Communications Services

Enterprise Class Unified Communications

Call Center

UCaaS Analyst

Call Recording

Communications Enabled Business Process (APIs)

Intelligent SIP Trunking

Hybrid Deployment Solutions

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Masergy Communicator

5

Desktop Sharing Instant Messaging

File Sharing

Voice & Video

Presence

Mobility

Web Admin & User Portal

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UCaaS Analyst

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Unique Cloud-Based Application for Real-time UC Analytics

End-to-end UC performance visibility across WAN infrastructure

Unlimited monitoring of endpoints for all subscribed users and services

Manage, filter and analyze data into actionable insights to reduce time to resolution