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Management techniques and processes are still lagging behind the technology, whilst network infrastructure is constantly evolving to meet increasing data volumes and mission criticality. It is no surprise then that many companies experience unplanned disruption and increasing project lead times – as the increasing complexity often means longer planning cycles. This webcast explains the practical steps on how to achieve efficient day 3 operational management of your network infrastructure, including real Case Studies where Inflectiontech have been engaged to help customers map their networks and gain discernible benefits.
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Mapping Networks For Day 3 Management
Mark Dansie, IT Infrastructure Consultant
Inflectiontech Ltd
www.inflectiontech.net
David Cuthbertson, Director
Square Mile Systems Ltd
Mapping Networks For Day 3 Management?
Day 1 Planning an infrastructure– Requirements, proposals, tenders, contract award– Lots of standards!
Day 2 Building the infrastructure– Scheduling, detailed instructions, testing, verification, sign off
Day 3 Managing and Operating– Ongoing moves/adds/changes, risk management, optimisation,
transformation, outsourcing
• Help understand systems and techniques that make mapping network / data centre infrastructure easier– Physical infrastructure – , data centres, cabinets, power, cabling– Active components – switches, routers, servers, storage, etc.– Technical groupings – LAN, VLAN, SAN, application, domain– Business groupings - Applications, services (ITIL), contracts – Automation techniques that help handle scale and complexity
• Share experiences of process and approach– Case Studies– Set realistic expectations on approach and resources required
Webinar Objectives
© AssetGen Limited4
Inflectiontech - Square Mile Systems
Inflectiontech
UK based – London
IT Infrastructure consultancy, project andchange management
Data centre, campus and building auditing and ITS assessment services including implementation of infrastructure database(s)
Infrastructure Transformation / Engineering
Industry bodies & roles• BCS- Data Centre Specialist Group• BICSI UK Member• LinkedIn – Intelligent Building Technologies
Square Mile Systems
UK based – Cirencester
Infrastructure documentation softwareAssetGen) and Visio automation
Mapping physical and logical components and dependencies – data centres, campus, networks, applications, services
Infrastructure Change and Support
Industry bodies & roles• BCS- Configuration Management SG• BICSI UK Committee• LinkedIn – Data Center Engineering /
Data Center Operations Management
Days 1 & 2
• Use standards / reference skills where possible• Communicate clearly
– Requirements, Proposals– Project plan(s)– Testing and verification– Ongoing support and maintenance (O&M) manuals
• Infrastructure built – everyone is happy
Day 3 Activities
• Installing & connect equipment• Add/change some infrastructure
– New requirements & technologies– Fibre, power, copper
• Refurbish / upgrade existing infrastructure• Develop operational management systems
– Workflow and change processes– Monitoring, performance, capacity
• Re-organise teams– Centralise expertise, outtask/outsource, replace
Sometimes We Get
Some Of The Root Cause(s)Bad design
Over length cables
Inadequate supervision
Lack of planning
Limited training
Change process
Lack of time for task
Lack of interest to fix
Fault finding
And Occasionally We Get
A06
A05
A04
A03
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BT-LCP02
BT-LCP03
BT-LCP04
BT-R01
BT-R02
BT-R03
BT-R04
CAB1
CAB7
CAB3
CAB19
CAB2
CAB1
Which Results In
• Change tasks taking longer and cost more– Site surveys, emails, meetings– Increased risk of unplanned disruption– On site supervision
• Constant rechecking / auditing– Capacity of backbone and network switches– Asset verification– Inadequate records and documentation– Tracing cables with every change
• A project with Inflectiontech to get a baseline!
Case Study 1
What – Mapping a campus environment
20+ buildings
Why – Change of managed IT service provider
Handover of support roles – understanding of current estate
Resolution of network performance issues
Site development and refurbishment
How - Assess existing sources of knowledge – none!
Naming convention – building/devices, connections
Manual audit – inventory, space, connectivity, plans
Capture into AssetGen infrastructure database
Report to both technical / non-technical people
Case Study 1 - The Physical Reality
11
Case Study 1
• Deliverables– Lists of equipment and configurations– Visio schematics – network, campus, rack diagrams, floor
layouts– Photos where appropriate to show installation quality and best
practice– Backbone infrastructure layout and capacity – fibre / copper
• Standards, distances, quality– Issues list
• Core fibre location not known• Remediation /testing required
The Logical Dependency View
13
The router hasone link to the switch
Easy to Understand!
The Physical Connection View
14
Equipment RacksMDFInter Room ODFInter Room ODFMDFEquipment Racks
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Q02
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H06
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PPF-336-E22-U40 to I02
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to F02
PPF-336-I02-U40 to E22
PPF-326-I02-U39 to E23
PPF-336-I02-U38 to E20
PPF-326-H06-U45 to E10
PPF-326-K23-U46 to E10
PPF-326-K24-U42 to E10
PPF-326-N04-U41 to E10
PPF-326-Q02-U44 to E10
PPF-326-Q03-U43 to E10
PPF-300/ODF12-U42 to 336/I15
PPF-300/ODF01-U47
PPF-326-E15-U47 to 300
ODF01
PPF-326-E10-U46 to K23
PPF-326-E10-U45 to H06
PPF-326-E10-U44 to Q02
PPF-326-E10-U43 to Q03
PPF-326-E10-U42 to K24
PPF-326-E10-U41 to N04
Data Hall 1 Data Hall 2
10
09
08
07
06BA05
04
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Comms A
Case Study 2
What – Mapping multi-site server/equipment rooms 50+
Why – Server and network refresh
Migration to IP telephony
Remediation – safety issues, cooling, power
Increased focus on security and governance
How - Assess existing sources of knowledge – some data
Naming convention – building/devices, connections
Manual audit – environment, inventory, space, ports
Capture into AssetGen infrastructure database
Updated their information sets
Case Study 2 - The Physical Reality
16
Case Study 2
• Deliverables– Lists of equipment and rack positioning– Assessment of power sockets and UPS loads – before/after– Assessment of cooling capacity– Rack power delivery – redundancy and options– Energy efficiency of layout and cooling system set points– Photos and videos where appropriate to show installation quality
and best practice – Issues list – overcome current challenges – short term– New design and comparison against internal best practice needs
And In The Next 10 Years
• We’ll all probably have different jobs/roles• Removing “physical” constraints will continue
– Computing, networks, storage, applications
• More efficient use of power and resources• Fewer people, less change - memory leakage• Even less tolerance of system disruption• Increasing sets of controls – just to make sure..• Another few visits from Inflectiontech
Develop policy, best practices and support systems!
1. Reduced time and cost to implement changes
2. Faster time to identify and resolve faults
3. Common understanding of change risks and impacts across project and operations teams
4. Improved interfaces between technical teams, outsource partners and 3rd party suppliers
5. Separate design, build and operate teams - system
6. Infrastructure capacity management and optimisation
7. Maintenance of risk management and recovery systems
Reasons To Map Network Infrastructure
Overloading on spreadsheets and diagrams doesn’t work!
© AssetGen Limited20
One Device - Multiple ViewsClaims
Processing
Payment Module
ACCOUNTS
Accounts Module
SVRWIN001
Accounts Payable
Accounts Receivable
PAYROLL
Sage Payroll
Payroll
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PWR01-07-A
PWR01-03-B
PWR01-04-B
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UK_BIRM_UX01 UK_BIRM_UX02 UK_BIRM_UX09 UK_BIRM_UX10 UK_BIRM_UX03 UK_BIRM_UX04
UK_BIRM_UX05
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UK_BIRM_UX08
PP01-02-01
RTR-BHAM-01
PWR01-02-A
PWR01-02-B
NTU-BHAM-01
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Floor Plan
Rack Position
Application/Service impact
Power Supply
Network Connections
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H/W Build
Complex Devices - Chassis
Equipment build- Chassis- Cards- Power supplies- Connection types- Firmware- Software
21
Fixed Infrastructure(Cabling, Power, Cabinets, Rooms, Buildings)
Hardware Infrastructure PCs, Network, Servers, UPS, Storage, Other
Virtual InfrastructurePCs, Network, Servers, Storage, DBMS
ApplicationsPC, server, mainframe, SOA
ServicesEnd user, infrastructure, supplier
Business ProcessesDepartmental, Company
Inventory & ConnectivityMapping
“Connect”
System & ServiceMapping
“SysMap”
SQL Server platform
The AssetGen System
Integrating Processes & Data Sets
© AssetGen Limited25
Planning / AuditsLocation and positionResource reservation for projectsPhysical connectivityAudits and manual data gatheringImpacts and dependenciesAdds, moves and changes
AssetGen
Visio
Visio
Excel
Visio
AssetGen Outputs
Capacity management – space, power, connectivity
Inventory extractsCustom reporting
Physical plansFloor and rack diagrams
Topology diagramsNetworks, power, storage
System & Architecture MapsITIL services, applications
Change impact analysis – impact, risk, audit trails
Outputs
Updates
References
Word
Trusted sourcesDiscovery systemsMonitoring toolsService desk CMDBSpreadsheets – risk, contractsRecovery plansProject handover
Excel VisiodB
What Day 3 Should Look Like
1. Established policies, standards and ownership Makes it easy for engineers
2. Project / operations use common terms & formats Common templates, naming system, labels, etc.
3. Less documents / files to maintain Use of centralised systems and internal portals
Visio diagrams, reports, Excel from infrastructure databases
4. Infrastructure knowledge is maintained by process
Overcoming “The Barrier”
Plan Build Operate Risk Dispose
Project and task Manage and Coordinate
ExamplesProject documentationEquipment listsVisio/CAD diagramsTest results
ExamplesAsset and Inventory managementBusiness / service dependenciesMonitoring of performance, statusInfrastructure portal
Ease and speed of creationEase of distributionFlexible to meet task needsLimited training
Ease of use by manyStructured for integration & reportingSupport for multiple processesWide scope – the big picture!
27
The “Barrier”
What to Aim For
© Square Mile Systems28
While you sleep
Changes to the IT systems and infrastructure are updated into various Visio diagrams and Excel outputs overnight – automatically!
On day 3, 4, 5, 6 and for ever…..
Mapping Networks For Day 3 Management
29
• Defined naming conventions across the enterprise• Defined equipment, groupings and lifecycle processes• Replacement of Excel with database driven systems
– Infrastructure database for mapping complexity– Workflow (ITIL service desk, SCM/ALM)
• Presentation of data and views to suit information need– Views by building, floor, device, network, service, cable, system
• Verification processes– Manual and automated checks of both data and process
Additional Material
www.squaremilesystems.comWebinars Visio automation, documenting cabling, etc.
Videos Free SMS Visio utilities
www.assetgen.com Evaluation software Free “DCIM/CMDB” evaluation version
Videos Visio automation, change impact analysis
www.inflectiontech.net
Case Studies Covering projects and infrastructure upgrades