Management of Fear (Peter Leeson)

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Managing Fear

Can fear be a constructive tool?

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• International association of independent process improvement professionals

• Q:PIT means…

–Reducing the cost of Quality through Process improvement, Information management and Teamwork

Q:PIT Ltd©

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• Director of Q:PIT Ltd• SCAMPI Lead Appraiser and CMMI Instructor• Visiting Scientist with the CMMI Institute• Over 35 years of software engineering• Over 20 years as process improvement

professional• Process Improvement experience in Australia,

Austria, Belgium, China, Denmark, England, France, Germany, India, Ireland, Japan, Mexico, Morocco, Netherlands, Poland, Romania, Spain, Sweden, Switzerland…

Peter Leeson©

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• What happens when an unstoppable force hits an immovable object?

Question©

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矛盾


Culture of Fear©

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As citizens of the European Union, Romanians are fully

entitled to freely travel and find jobs in all 28 EU

member States. The UK Commission for Employment

and Skills found there were 655,000 vacancies in the UK

between March and July 2013. Figures from a Romanian

website that hosts more than 200 recruitment agencies

shows 10,367 vacancies advertised by British employers

on the website last month. But it looks like Romanians

are not in a hurry to come.


…in all matters…©

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…including business.©

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𝐸𝑓𝑓𝑖𝑐𝑖𝑒𝑛𝑐𝑦 =𝑇𝑜𝑡𝑎𝑙 𝑆𝑎𝑙𝑒𝑠 𝑅𝑒𝑣𝑒𝑛𝑢𝑒

𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐸𝑛𝑔𝑖𝑛𝑒𝑒𝑟𝑠

Goal: 15% increased efficiency

Yearly reviews, bonuses and promotions

are based on whether your organization

has met its goals

If goals are not met, your departmental

budget will be cut


• We nearly all suffer of fear of something– Flying– Falling– Closed spaces– Open spaces– Spiders– Being buried alive– Unemployment– Ageing– Solitude– Loss– Death

The Commonality of Fear©

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Why is Fear Important?©

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The Psychology of Fear©

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Ablutophobia

Achluophobia

Acrophobia

Agoraphobia

Agraphobia

Agrizoophobia

Agyrophobia

Aichmophobia

Ailurophobia

AlgophobiaAmychophobia

AndrophobiaAnthophobia

Anthropophobia

Aquaphobia Arachnophobia

Astraphobia

Atychiphobia

Autophobia

Automatonophobia Aviophobia

Barophobia

Chaetophobia

Chemophobia

Chiroptophobia

Chromophobia

Chronophobia

Cibophobia

Claustrophobia Cleithrophobia

Coulrophobia

Cyberphobia Decidophobia

Dentophobia

Disposophobia

Dysmorphophobia Emetophobia

ErgasiophobiaErgophobia

Erotophobia

Friggatriskaidekaphobia

Frigophobia

GamophobiaGelotophobia

Genophobia

Gerascophobia

Gerontophobia

Globophobia

Glossophobia

Gymnophobia

Gynophobia

Hadephobia

Halitophobia Haphephobia

Heliophobia

HemophobiaHexakosioihexekontahexaphobia

Hoplophobia

Hylophobia

Hypnophobia IchthyophobiaKoumpounophobia Lipophobia

MelissophobiaMusophobia

Myrmecophobia

Mysophobia Necrophobia

Neophobia

Nomophobia

Nosocomephobia

Nosophobia

Nyctophobia

Obesophobia

Oikophobia

Ombrophobia

OmphalophobiaOphthalmophobia

Ornithophobia

Osmophobia

Panphobia

Papaphobia

Pediophobia

Phagophobia

Pharmacophobia

Philophobia

Phobophobia

Phonophobia

Pogonophobia

Pyrophobia

Radiophobia

Sesquipedalophobia

Scopophobia

Sociophobia

Somniphobia

Spectrophobia

Stygiophobia

Taphophobia

Technophobia

Tetraphobia Thalassophobia

Thanatophobia

Thermophobia

Tokophobia

Traumatophobia

Triskaidekaphobia

Trypanophobia

Trypophobia

Turophobia

Uranophobia

Xanthophobia

XenophobiaXylophobia

Homophobia

Kainotophobia

Kakorrhaphiophobia



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Ablutophobia

Achluophobia

Acrophobia

Agoraphobia

Agraphobia

Agrizoophobia

Agyrophobia

Aichmophobia

Ailurophobia



Anthropophobia


Astraphobia

Atychiphobia

Autophobia


Barophobia

Chaetophobia

Chemophobia

Chiroptophobia

Chromophobia

Chronophobia

Cibophobia


Coulrophobia


Dentophobia

Disposophobia



Erotophobia


Frigophobia


Genophobia

Gerascophobia

Gerontophobia

Globophobia

Glossophobia

Gymnophobia

Gynophobia

Hadephobia


Heliophobia


Hoplophobia

Hylophobia



Myrmecophobia


Neophobia

Nomophobia

Nosocomephobia

Nosophobia

Nyctophobia

Obesophobia

Oikophobia

Ombrophobia


Ornithophobia

Osmophobia

Panphobia

Papaphobia

Pediophobia

Phagophobia

Pharmacophobia

Philophobia

Phobophobia

Phonophobia

Pogonophobia

Pyrophobia

Radiophobia

Sesquipedalophobia

Scopophobia

Sociophobia

Somniphobia

Spectrophobia

Stygiophobia

Taphophobia

Technophobia


Thanatophobia

Thermophobia

Tokophobia

Traumatophobia

Triskaidekaphobia

Trypanophobia

Trypophobia

Turophobia

Uranophobia

Xanthophobia


Homophobia

Kainotophobia

Kakorrhaphiophobia

Sesquipedalophobia



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Ablutophobia

Achluophobia

Acrophobia

Agoraphobia

Agraphobia

Agrizoophobia

Agyrophobia

Aichmophobia

Ailurophobia



Anthropophobia


Astraphobia

Atychiphobia

Autophobia


Barophobia

Chaetophobia

Chemophobia

Chiroptophobia

Chromophobia

Chronophobia

Cibophobia


Coulrophobia


Dentophobia

Disposophobia



Erotophobia


Frigophobia


Genophobia

Gerascophobia

Gerontophobia

Globophobia

Glossophobia

Gymnophobia

Gynophobia

Hadephobia


Heliophobia


Hoplophobia

Hylophobia



Myrmecophobia


Neophobia

Nomophobia

Nosocomephobia

Nosophobia

Nyctophobia

Obesophobia

Oikophobia

Ombrophobia


Ornithophobia

Osmophobia

Panphobia

Papaphobia

Pediophobia

Phagophobia

Pharmacophobia

Philophobia

Phobophobia

Phonophobia

Pogonophobia

Pyrophobia

Radiophobia

Sesquipedalophobia

Scopophobia

Sociophobia

Somniphobia

Spectrophobia

Stygiophobia

Taphophobia

Technophobia


Thanatophobia

Thermophobia

Tokophobia

Traumatophobia

Triskaidekaphobia

Trypanophobia

Trypophobia

Turophobia

Uranophobia

Xanthophobia


Homophobia

Kainotophobia

Kakorrhaphiophobia

Homophobia

Xenophobia



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Ablutophobia

Achluophobia

Acrophobia

Agoraphobia

Agraphobia

Agrizoophobia

Agyrophobia

Aichmophobia

Ailurophobia



Anthropophobia


Astraphobia

Atychiphobia

Autophobia


Barophobia

Chaetophobia

Chemophobia

Chiroptophobia

Chromophobia

Chronophobia

Cibophobia


Coulrophobia


Dentophobia

Disposophobia



Erotophobia


Frigophobia


Genophobia

Gerascophobia

Gerontophobia

Globophobia

Glossophobia

Gymnophobia

Gynophobia

Hadephobia


Heliophobia


Hoplophobia

Hylophobia



Myrmecophobia


Neophobia

Nomophobia

Nosocomephobia

Nosophobia

Nyctophobia

Obesophobia

Oikophobia

Ombrophobia


Ornithophobia

Osmophobia

Panphobia

Papaphobia

Pediophobia

Phagophobia

Pharmacophobia

Philophobia

Phobophobia

Phonophobia

Pogonophobia

Pyrophobia

Radiophobia

Sesquipedalophobia

Scopophobia

Sociophobia

Somniphobia

Spectrophobia

Stygiophobia

Taphophobia

Technophobia


Thanatophobia

Thermophobia

Tokophobia

Traumatophobia

Triskaidekaphobia

Trypanophobia

Trypophobia

Turophobia

Uranophobia

Xanthophobia


Homophobia

Kainotophobia

Kakorrhaphiophobia

Technophobia

Atychiphobia

Kakorrhaphiophobia

Kainotophobia


• Unknown

– Technology

–Change

• Own limits

–Discovery

–Control

Types of Fear©

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• Cartoon animals

• Memories


• Fear can be a paralysing force; blocking progress

• Fear has nearly always been seen as negative

Treating Fear©

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• Often quoted

• Rarely read

Meet Dr. W. Edwards Deming©

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First published 1982


1. Create constancy of purpose

2. Adopt the new philosophy

3. Cease dependence on inspection to achieve quality

4. End the practice of awarding business on the basis of price only

5. Improve constantly and forever the system

6. Institute training on the job

7. Institute leadership

8. Drive out fear so that everyone may work effectively

9. Break down barriers between departments

10. Eliminate slogans, exhortations and targets for the work force

11a. Eliminate work standards and quotas – substitute leadership

11b. Eliminate management by objective, numbers, numerical goals – substitute leadership

12a. Remove barriers that rob the worker of his right to pride of workmanship

12b. Remove barriers that rob people in management of their right to pride of workmanship

13. Institute a vigorous program of education and self-improvement

14. Put everybody in the company to work to accomplish the transformation

14 Points for Management©

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• Two main areas:

– The origin of fear

• Childhood trauma

• Evolutionary remnants

• Lack of understanding

–Overcoming fear

• Psychology

• Hypnosis

• Medication

Studies of Fear©

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Medically Overcoming Fear?©

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D-cycloserine (DCS) slots into part of the MNDA receptors in the brain – which modulate the neurones’ ability to adjust their signalling to in response to events


• The MNDA tunes the firing of neurons, which is one of the key ways for the brain to store memories

• At very low doses, DCS boosts that process, improving our ability to learn

• This strengthens the response to traditional therapy for fears and phobia

More Precisely…©

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• Education– If you understand the life, motivation and

appetites of spiders, you will not be afraid of them

– If you understand the principles of avionics and aerodynamics, you will be less afraid of flying

– If you understand why the process is necessary and that it is not just bureaucracy, you are more likely to accept it

Overcoming Fear©

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• Support

– Try to understand why people are afraid of the change, of the new technology – talk to them but (more importantly) listen to them

– Stand by them and show how it helps and supports

– Take time

Overcoming Fear©

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• What happens when unstoppable force hits an immovable object?

Question©

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What if you are the immovable object, paralysed by fear, faced with the

unstoppable force of change?


• Can fear be completely eliminated?

• Should fear be eliminated?

• Should such a powerful force be eliminated?

So, Fear is Bad?©

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Should a force this powerful be stopped,

or can we use it?

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Managing Fear

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• Batman – great comic, but…

not a real character, is he?

Managing Fear©

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How about…©

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Steve Jobs and…©

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Steve Jobs and Music©

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Steve Jobs and Phones©

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Steve Jobs and Computers©

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• Fear is a powerful force

• Imagine what you could do if…

Managing Fear©

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• Fear is a powerful force and needs to be understood and used

• Without fear, we would never have built houses

• Without fear, Alan Turing would never have had the funding to build the Colossus computer

• Without fear, no progress would have been possible

Using Fear©

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• Strong leadership

• Sense of urgency

• Vision of success

• Communication

• Empowerment

• Regular improvements

• Consolidating gains

• Encouraging change

Fundamentals of Success©

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• “Help others see the need for change and they will be convinced of the importance of acting immediately”

• (KotterInternational.com)

Sense of Urgency?©

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• Fear is an vital response to physical and emotional danger

• It allows defence and action

Business Effective Fear©

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• There are a number of fears which will benefit your work and your company

• Use them wisely

The Positive Use of Fear©

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Global Market©

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Progress©

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New Ways of Working©

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45Illustration from “LeanCoach Architect” by BizzDesign


Service Level Continuity©

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Service Level Continuity©

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The Expensive Error©

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0

20

40

60

80

100

120

Compare Actuals to Estimates

Actual Est.A Est.B Est.C Ave.A Ave.B Ave.C

Realistic Promises©

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Rising Costs©

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Cheap Labour©

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• “Men are not afraid of things, but of how they view them”

• Epictetus (Ἐπίκτητος; AD c. 55-13)

• “If you are pained by external things, it is not they that disturb you, but your own judgement of them. And it is in your power

to wipe out that judgement now.”• Emperor Marcus Aurelius (AD 121-180)

Manage your Fears©

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Conclusion?©

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Liam©

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You do what you can, whatever

your status in life.


Q & A

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• What happens when an unstoppable force hits an immovable object?

Question©

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• Based on the law of physics, an immovable object has an unstoppable force of inertia. According to Einstein’s laws of physics, for anything to have an unstoppable force, it requires an infinite mass. For two “things” to have an infinite mass, they necessarily are required to be the same, therefore…

• When an unstoppable force meets an immovable object, the universe happens!

Answer©

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And that is…©

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Now you know that I’m rightAnd you got that feelingI told you before that it’s magicalYes, it’s magicalNow you know what it’s likeAnd you’re starting to feel itBut you just can’t deny it’s incredible

If I only knew all the things you could tell meWe could be dancing with stars in the night

It’s a Miracle! It’s a Miracle!I can see it now!

Fear as a Positive Force for Change!?©

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• Peter Leeson– Q:PIT Ltd

PO Box 6066Milton KeynesMK1 9BHUnited Kingdom

– Tel: +44 (0)20 8433 4120– Fax: +44 (0)7006 010 575– Mobile/Cell: +44 (0)773 998 98 67– E Mail: [email protected]– Skype: qpitpjl– Web: http://www.qpit.net

Contact Information©

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