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CONNECTED BUSINESS COMPANY
TEAM BP Automation
Contact Center
Outsourcing ServicesInfrastructure
Mobile
IntegratedInteractive
TEAM WORK Intelligent
Innovative
Founded in 2001 after 15 years of field expertise
Introduced 14 Applications in Contact Centers, Unified Communications, and Business Process Automation
Voice, Data network design, implementation, software applications, and Service Delivery
More than 300 Systems Installed Base
More than 150,000 Subscriber lines
OVERVIEW
Alcatel-Lucent Business & Research Partner
Alcatel-Lucent Recognition Award 2012
Egypt Innovate ICT Award 2014
COPC Compliant & CMMI Level2 Preparation
OVERVIEW
PRODUCT LINES
www.maintelecom.com
Video Conferencing Triple Play TV
IP mobility Instant Presence
Infrastructure
CONVERGENCE
SOFTWARE
Interactive Voice Response system
Monitoring & Reporting
Text To Speech
Call Recording
Auto Dialer
Unified Communications
CONTACT CENTER
Personal, and Group performance Indicators
Groups Motivation
Project Planning, analysis, and Control
Help Desk, Customer Analysis
Quality Assurance
Performance Indicators Definition
Real time statistics, and analysis
Real time Corrective actions
Mobile Dashboards
Workforce Optimization
BUSINESS AUTOMATION
SERVICE PORTFOLIO
• Fast Introduction, of services, to help startups, and temporary campaigns to achieve targets
• Permanent Disaster Recovery Site
• Automation of Telesales, telemarketing, and Support Divisions.
OUTSOURCING
www.maintelecom.com
JOBS ENABLING
• 200 Call Center Seats In Riyadh
• 20 Call Center Seats In Kuwait
• Full System Design, and Implementation
• Gulf Coverage
www.maintelecom.com
LIFE CONTACT CENTER
www.maintelecom.com
MINISTRY OF INTERIOR
TM2
TM3
TM1
CALL CENTER IN EACH CITY
PROUD TO SERVE
Today
Regional Presence4 Product Lines
2 Contact Center Locations (Giza, 6th October)
100 Seats200 Jobs
Dual Time Zones (16 Hours)
Tomorrow
Global PresenceMore Business Automation Products
27 Contact Center in 27 Cities5,400 Seats
10,000 Jobs24/7/365 Working Hours
Eng. Hesham Abdelsalam, General Manager
Ramo Square, West Sumid, 6th October City
5, Lotfy Alsayed Street, 12111, Almesaha, Alahram, Giza
Tel.: (+202) 38361100, 39122 470
Cel. : (+20) 111 4 666 440
www.maintelecom.com
Face Book: http://www.facebook.com/maintel
CONTACT US
