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Location based social networks have grown enormously in the past 2 years. We'll dive deep into Google Places, Yelp, Facebook Places, and Foursquare with nonprofit arts data nationally and specific to San Francisco, as well as a few case studies. Lots of screenshots, and graphs too!
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Location Based Social Networks
& the ArtsSocial Media Masterclass
April 18, 2011Z Space, San Francisco
@devonvsmith http://www.flickr.com/photos/kylesteeddesign/
Our Agenda
4 minutes 6 minutes 10 minutes
10 minutes
30 minutes
15 minuteshttp://www.flickr.com/photos/tonx/
What’s an LBS?“an information or entertainment service that uses the geographical position of a mobile device” -wikipedia
the review
the business card
the crisis map
the random group experience
the augmented reality
the searchthe game
the discount
the check in
A Million Ways to Check Intouch phone
bump your phone
snap a photo (QR)
tap your phone (NFC)
sms
always on GPS
mobile-enabled browser
via another LBS
wave your phone (RFID)
audio signalaudio signal
Google Places Facebook Places Yelp Foursquare
Users 50 million + 30 million + 45 million 9 million
Age 1.5 years < 1 year 6.5 years 2 years
Location 42 countries 22 countries 8 countries 200 countries
Venues can pay for Boost ad, Google tag, AdWords
Ads Ads Badges
Verify venues by phone or postcard phone or uploaded docs phone phone, postcard, or email
% of activity is mobile ? 25% 35% 90%
claimed venues /% venues classified arts
6 million ? 8% 250,000
Venues can offer coupons deals (beta) coupons, specials & deals specials
Users with special powers
n/a n/a elite squad super users
Game Mechanics n/a n/a Royalty & Badges Mayor & Badges
Reviews are Scraped from the web & user added reviews
User added comments User added reviews User added tips
as of April 2011
SEO ReviewsIncrease Page Likes
LoyaltyBottom line?
Who?
Who? Why?
What about San Francisco Arts Orgs?
22 different kinds of arts orgs from around SF:6th Street PlayhouseCalifornia Shakespeare TheaterChildren's Discovery Museum of San JoseCommunity School of Music and Arts (CSMA)Contemporary Jewish MuseumCounterPULSECreativity ExploredKuumbwa Jazz
Livermore Valley OperaMeridian GalleryMontalvo Arts CenterRoss Valley PlayersSan Francisco OperaSan Jose Institute of Contemporary ArtSOMArts Cultural CenterStanford Jazz Workshop
Stern Grove FestivalThe San Francisco Gay Men's ChorusTheatre Bay AreaTown Hall TheatreYerba Buena Center for the ArtsZ Space
Foursquare = 304Facebook = 142
What about San Francisco Arts Orgs?
22 different kinds of arts orgs from around SF:6th Street PlayhouseCalifornia Shakespeare TheaterChildren's Discovery Museum of San JoseCommunity School of Music and Arts (CSMA)Contemporary Jewish MuseumCounterPULSECreativity ExploredKuumbwa Jazz
Livermore Valley OperaMeridian GalleryMontalvo Arts CenterRoss Valley PlayersSan Francisco OperaSan Jose Institute of Contemporary ArtSOMArts Cultural CenterStanford Jazz Workshop
Stern Grove FestivalThe San Francisco Gay Men's ChorusTheatre Bay AreaTown Hall TheatreYerba Buena Center for the ArtsZ Space
Foursquare = 304Facebook = 142
Yelp = 49Google = 8
shows up in universal search, maps mobile app, Hotpot reviews, google.com/maps
get access to venue analytics
shows up in universal search, maps mobile app, Hotpot reviews, google.com/maps
get access to venue analytics
important that this exactly
matches your website for SEO (20% of
searches have local intent)
shows up in universal search, maps mobile app, Hotpot reviews, google.com/maps
get access to venue analytics
important that this exactly
matches your website for SEO (20% of
searches have local intent)
shows up in universal search, maps mobile app, Hotpot reviews, google.com/maps
you can offer coupons or updates
for free
get access to venue analytics
important that this exactly
matches your website for SEO (20% of
searches have local intent)
shows up in universal search, maps mobile app, Hotpot reviews, google.com/maps
you can respond to reviews by
google users
you can offer coupons or updates
for free
open up the Google Places app
browse venues by category
open up the Google Places app
browse venues by category
learn (a little) more about the venue
rate the venue
Google has experimented with window clings and other events in Portland, Charlotte, Madison, Austin, Vegas
open up the Google Places app
browse venues by category
learn (a little) more about the venue
rate the venue
Google Hotpot is a recommendation engine for users
that utilizes Google Places
Google has experimented with window clings and other events in Portland, Charlotte, Madison, Austin, Vegas
open up the Google Places app
browse venues by category
learn (a little) more about the venue
rate the venue
Google Hotpot is a recommendation engine for users
that utilizes Google Places
Google has experimented with window clings and other events in Portland, Charlotte, Madison, Austin, Vegas
you can pay for Google tag, AdWords, or Boost Ads
open up the Google Places app
browse venues by category
learn (a little) more about the venue
rate the venue
Ask: How much of your traffic is driven by local search?
http://bit.ly/GooglePlacesYouTubestill confused?
1. Monitor analytics (Google will email them to you every month)
Ask: How much of your traffic is driven by local search?
http://bit.ly/GooglePlacesYouTubestill confused?
1. Monitor analytics (Google will email them to you every month)
2. Respond (as necessary) to comments
Ask: How much of your traffic is driven by local search?
http://bit.ly/GooglePlacesYouTubestill confused?
1. Monitor analytics (Google will email them to you every month)
2. Respond (as necessary) to comments 3. Consider coupons, updates, google tags, boost ads
claim your place. if you don’t have a place yet,
you must be in physical location to create
claim your place. if you don’t have a place yet,
you must be in physical location to create
if you merge your page & place, you lose ability to set landing page, but gain these
70 “likes”
claim your place. if you don’t have a place yet,
you must be in physical location to create
add photos & info similar to your Facebook Page
if you merge your page & place, you lose ability to set landing page, but gain these
70 “likes”
claim your place. if you don’t have a place yet,
you must be in physical location to create
great idea to post & let users
know you’re paying attention
add photos & info similar to your Facebook Page
if you merge your page & place, you lose ability to set landing page, but gain these
70 “likes”
claim your place. if you don’t have a place yet,
you must be in physical location to create
great idea to post & let users
know you’re paying attention
add photos & info similar to your Facebook Page
this is where a deal would show up if offered
if you merge your page & place, you lose ability to set landing page, but gain these
70 “likes”
open Facebook app, select Places
see where friends are
open Facebook app, select Places
search for nearby places
see where friends are
open Facebook app, select Places
search for nearby places
see where friends are
check in & tag friends
this is where a deal would show up if offered
discover Facebook Page
open Facebook app, select Places
Ask: Could your Page activity be improved via Places?1. Monitor Place analytics
http://bit.ly/FacebookDealsPDF
http://bit.ly/FacebookPlacePDFstill confused?
Ask: Could your Page activity be improved via Places?1. Monitor Place analytics 2. Monitor Page analytics
In the past, Facebook has prioritized check-ins in the newsfeed
http://bit.ly/FacebookDealsPDF
http://bit.ly/FacebookPlacePDFstill confused?
Ask: Could your Page activity be improved via Places?1. Monitor Place analytics 2. Monitor Page analytics
In the past, Facebook has prioritized check-ins in the newsfeed
http://bit.ly/FacebookDealsPDF
http://bit.ly/FacebookPlacePDFstill confused?
3. Respond (as necessary) to comments
Ask: Could your Page activity be improved via Places?1. Monitor Place analytics 2. Monitor Page analytics
In the past, Facebook has prioritized check-ins in the newsfeed
http://bit.ly/FacebookDealsPDF
http://bit.ly/FacebookPlacePDFstill confused?
4. Consider Facebook Deals
3. Respond (as necessary) to comments
core experience is
the user review
unlock your venue
core experience is
the user review
unlock your venue
add the story of your org
core experience is
the user review
unlock your venue
add the story of your org
core experience is
the user review
you & users can add photos
unlock your venue
add the story of your org
you can publicly
respond to comments
core experience is
the user review
you & users can add photos
unlock your venue
make announcements,
offer coupons, check-in specials
add the story of your org
you can publicly
respond to comments
core experience is
the user review
you & users can add photos
unlock your venue
make announcements,
offer coupons, check-in specials
add the story of your org
you can publicly
respond to comments
core experience is
the user review
you & users can add photos
you might consider these venues “competitors”
unlock your venue
make announcements,
offer coupons, check-in specials
add the story of your org
you can publicly
respond to comments
core experience is
the user review
you & users can add photos
you can run ads
you might consider these venues “competitors”
Open up the Yelp app
Browse nearby venues by category
Browse within the category
# & stars are indicative
Browse info about the venue
Open up the Yelp app
Browse nearby venues by category
Browse within the category
# & stars are indicative
Browse info about the venue
Open up the Yelp app
Browse nearby venues by category
Browse within the category
# & stars are indicative
Filter venues by type
Browse by distance
Check-in to the venue
social sharing
users can earn 20 badges
users compete with their entire city
What else do you need to know about Yelp?
users can earn 20 badges
users compete with their entire city
users can redeem discounts
yelp deals = Groupon
What else do you need to know about Yelp?
users can earn 20 badges
users compete with their entire city
users can redeem discounts
yelp deals = Groupon
What else do you need to know about Yelp?
yelp events promoted in weekly e-newsletter
yelp will send you window cling if 3.5+ & “enough” reviews
yelp rewards their community w/ ‘elite squad’ events
Is there an opportunity to have a conversation with amateur reviewers about norms in critiquing art?
Or do we give up that “right” in this newly social world?
Ask: Are reviews important to your audience?
Ask: Are reviews important to your audience?
weekly email sent to you
Ask: Are reviews important to your audience?
weekly email sent to you
monitor activity
Ask: Are reviews important to your audience?
weekly email sent to you
monitor activity
respond (as necessary) to reviews
Ask: Are reviews important to your audience?
weekly email sent to you
monitor activity
respond (as necessary) to reviews
link to your reviews and/or add a Facebook app
Ask: Are reviews important to your audience?
weekly email sent to you
monitor activity
consider discounts
respond (as necessary) to reviews
link to your reviews and/or add a Facebook app
Ask: Are reviews important to your audience?
weekly email sent to you
monitor activity
consider discounts
respond (as necessary) to reviews
link to your reviews and/or add a Facebook app
yelp user demographics
“makes the world easier to use”
image from http://mashable.com/2011/01/03/art-of-checkin/
“makes the world easier to use”
image from http://mashable.com/2011/01/03/art-of-checkin/
enables serendipitous interactions
motivates behavior
discovers new
placesencourages loyalty
records history
checking in enables all the good stuff to start happening
Open up the Foursquare app
“shouts” allow you to send messages to friends/followers
without checking in anywhere
checking in enables all the good stuff to start happening
Look for the venue I want to check-in to
any user can create a new venue, so
sometimes you’ll see “fake” venues like “in
line for tickets”
Open up the Foursquare app
“shouts” allow you to send messages to friends/followers
without checking in anywhere
checking in enables all the good stuff to start happening
Look for the venue I want to check-in to
any user can create a new venue, so
sometimes you’ll see “fake” venues like “in
line for tickets”
Browse specials to see if I should go elsewhere
Open up the Foursquare app
“shouts” allow you to send messages to friends/followers
without checking in anywhere
checking in enables all the good stuff to start happening
Look for the venue I want to check-in to
any user can create a new venue, so
sometimes you’ll see “fake” venues like “in
line for tickets”
Get information about a specific venue
Browse specials to see if I should go elsewhere
Open up the Foursquare app
“shouts” allow you to send messages to friends/followers
without checking in anywhere
venue owners limited in amount of info they can post
I can explore what’s going on nearby
important to include your venue phone # &
twitter profile
I can explore tips left by other users
venue owners limited in amount of info they can post
I can explore what’s going on nearby
important to include your venue phone # &
twitter profile
I can explore tips left by other users
I can check in
20% of check-ins are shared socially
venue owners limited in amount of info they can post
I can explore what’s going on nearby
important to include your venue phone # &
twitter profile
I can explore tips left by other users
I can check in
20% of check-ins are shared socially
I’m rewarded for checking in
Foursquare decides on what to award points for,
20+ different reasons
venue owners limited in amount of info they can post
I can explore what’s going on nearby
important to include your venue phone # &
twitter profile
If I don’t know what I’m looking for, I can
explore venues
this is why categories, tags, and tips matter
the more people who use foursquare, the better this gets
Foursquare runs a recommendation
algorithm
If I don’t know what I’m looking for, I can
explore venues
this is why categories, tags, and tips matter
the more people who use foursquare, the better this gets
Foursquare runs a recommendation
algorithm
Recommends venues based on friends,
general population
If I don’t know what I’m looking for, I can
explore venues
this is why categories, tags, and tips matter
the more people who use foursquare, the better this gets
Foursquare runs a recommendation
algorithm
Recommends venues based on friends,
general populationAnd my own history
If I don’t know what I’m looking for, I can
explore venues
this is why categories, tags, and tips matter
the more people who use foursquare, the better this gets
motivational nudges
I’m competing against myself, and my friends
check-ins count towards mayorships (temporary) &
badges (permanent), points count towards leaderboard w/ friends (rolling 7 day count)
motivational nudges
I can leave notes (to-dos) for myself or my friends
I’m competing against myself, and my friends
check-ins count towards mayorships (temporary) &
badges (permanent), points count towards leaderboard w/ friends (rolling 7 day count)
motivational nudges
I can leave notes (to-dos) for myself or my friends
I’m competing against myself, and my friends
check-ins count towards mayorships (temporary) &
badges (permanent), points count towards leaderboard w/ friends (rolling 7 day count)
When I check-in near that venue later,
4sq will remind me
brands can leave tips or to-dos
at any venue
motivational nudges
I can leave notes (to-dos) for myself or my friends
I’m competing against myself, and my friends
check-ins count towards mayorships (temporary) &
badges (permanent), points count towards leaderboard w/ friends (rolling 7 day count)
If friends check-in nearby, 4sq will notify me
When I check-in near that venue later,
4sq will remind me
brands can leave tips or to-dos
at any venue
what’s this about badges?
images from www.foursquaregrader.com
There have been over 300, many are only temporarily available to earn and then retired. Foursquare makes up its own badges, and some brands have paid to get a sponsored badge
If you have a physical venuehttp://foursquare.com/business/
If you have a physical venuehttp://foursquare.com/business/
Some categories & tags count towards badges
If you have a physical venuehttp://foursquare.com/business/
Some categories & tags count towards badges
Venue staff can’t earn mayorships, but do get
access to venue analytics
If you have a physical venuehttp://foursquare.com/business/
Some categories & tags count towards badges
Venue staff can’t earn mayorships, but do get
access to venue analyticsEmbed an “add to my foursquare to-do list”
button anywhere
If you have a physical venuehttp://foursquare.com/business/
Some categories & tags count towards badges
Venue staff can’t earn mayorships, but do get
access to venue analytics
That’s a lot of people
Embed an “add to my foursquare to-do list”
button anywhere
If you have a physical venue If you don’thttp://foursquare.com/business/
Some categories & tags count towards badges
Venue staff can’t earn mayorships, but do get
access to venue analytics
That’s a lot of people
Embed an “add to my foursquare to-do list”
button anywhere
If you have a physical venue If you don’thttp://foursquare.com/business/
Just like “followers” on Twitter
Some categories & tags count towards badges
Venue staff can’t earn mayorships, but do get
access to venue analytics
That’s a lot of people
Embed an “add to my foursquare to-do list”
button anywhere
Challenges
www.hunch.com
skews young & male
www.bitsybot.com
A&E is small category
Challenges
www.hunch.com
skews young & male
perceptions of privacy concerns
www.bitsybot.com
A&E is small category
Ask: Is loyalty important to your business? 1. Monitor venue analytics & tips
still confused?www.getsatisfaction.com/foursquare
www.aboutfoursquare.com
Ask: Is loyalty important to your business? 1. Monitor venue analytics & tips 2. Consider offering a special
still confused?www.getsatisfaction.com/foursquare
www.aboutfoursquare.com
Ask: Is loyalty important to your business? 1. Monitor venue analytics & tips 2. Consider offering a special 3. Link to your Foursquare
still confused?www.getsatisfaction.com/foursquare
www.aboutfoursquare.com
76 nonprofit theatres, budgets $1M - $50M+ tracked since Jan 2010
*with apologies to the non-theatres in the crowd
http://bit.ly/theatresonfoursquare
Average venue has 4 tips, last updated 3 months ago55% of mayors are male
97% of venues have a mayor, 36% have been claimed by staff
An average venue’s level of activity
Claimed venues have 3x more activity
*but correlation does not imply causation
An average venue’s level of activity
Claimed venues have 3x more activity
*but correlation does not imply causation
Venues w/ specials have 15% more unique visitors
An average venue’s level of activity
Just because you offer a special, doesn’t mean the crowds will come a’ runnin
Average venue has 424 check-ins from 155 peopleOct
Just because you offer a special, doesn’t mean the crowds will come a’ runnin
Specials
Average venue has 424 check-ins from 155 peopleOct
Just because you offer a special, doesn’t mean the crowds will come a’ runnin
Specials
HistoryChannel
Average venue has 424 check-ins from 155 peopleOct
Early Venues have More Check Ins
Foursquare rolled out in 5 stages across the US. Some cities didn’t get access until Jan 2010
1 minute case studies
Mission: Edition at Christina Rey Gallery
the check-in treasure hunt
When Should I Visit?
using Foursquare’s API
permanent record/social proof
technical challenges to working with the API
highlight loyal customers
permanent record/social proof
give human connection to your staff
using Foursquare’s API
the
low
tec
h/hi
gh t
ouch
met
hod
Badg
e Pa
rtie
s
the check-in that anticipates what you need to know
the check-in that makes introductions
the check-in that recommends how to get healthy
the check-in as your digital wallet
the check-in as a trigger for unlocking a door, starting a coffee machine
the check-in to a piece of content
overwhelmed?*
1. Claiming your venues & completing profiles takes < 1 hour each2. Allow networks to email you stats regularly3. Use comments as an authentic feedback mechanism4. Consider the potential value of advertising/specials5. Consider experimenting with Foursquare
*Shhhh...most of the “social networking” done on LBS is among users, not between users & venues
Questions?
Ideas?
Stories?
Gripes?