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Copyright © 2013 Gravitant, Inc. Praveen Asthana Chief Marketing and Strategy Officer

Lessons Learned from Building a CSB Part III

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How You Can Become a Cloud Service Broker

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Page 1: Lessons Learned from Building a CSB Part III

Copyright © 2013 Gravitant, Inc.

Praveen Asthana Chief Marketing and Strategy Officer

Page 2: Lessons Learned from Building a CSB Part III

Copyright © 2013 Gravitant, Inc.

Captured cloud infrastructure spend

Make consumption of your managed services easier

Improve your customers’ experience

Outpace your competition by satisfying new customer needs

A Cloud Service Brokerage allows you to provide a suite of integrated IT-as-a-Service

products with a Unified Services Delivery Platform that harnesses the full potential of cloud

and managed services.

Page 3: Lessons Learned from Building a CSB Part III

Copyright © 2013 Gravitant, Inc.

The New SI Business Model

CIO/CFO CTO/IT Architect Procurement Sys Admin/IT Ops

Dedicated Cloud Services Brokerage for Enterprise IT

3rd Party Public Clouds

Managed Performance Monitoring

Cloud Application Integration

Third-party Managed Services

SI Cloud/Managed/ Consulting Services

Volume discounts from CSPs

Markup for brokerage services

SaaS IaaS PaaS Managed Security Services

Cloud App Consulting

Managed Backup Service

Hosted

Private Cloud

Unified Services Delivery Platform (managed by System Integrator)

High Margin High Volume Business

Gravitant cloudMatrix platform

Page 4: Lessons Learned from Building a CSB Part III

Copyright © 2013 Gravitant, Inc.

With Channel Partners

Cloud services brokerage optimized for state and local governments and US FED agencies that offer affordable and manageable hybrid cloud computing solutions.

Cloud services brokerage (CloudCuity) for US FED agencies; awarded Network Centric Operations Industry Consortium contract (geospatial applications)

Service delivery platform for public cloud infrastructure and its managed and consulting services for mid-market enterprise customers

Page 5: Lessons Learned from Building a CSB Part III

Copyright © 2013 Gravitant, Inc.

• Cloud Service Brokerage is a significant business initiative.

Important to set up a dedicated team or business unit focused on cloud. Multi-tasking is not the answer

• Success in the cloud requires new skills. Must invest in training, particularly for sales resources

• Your best bet is to develop a consulting and managed service practice around cloud. Very profitable and sticky.

• Customers like to start small, but cloud usage grows over time

Page 6: Lessons Learned from Building a CSB Part III

Copyright © 2013 Gravitant, Inc.

• Improve Sales Velocity

• Shorten request-to-quote-to-order cycle time from months

to days

• Increase Revenue

• Participate in the shift to cloud

• Easily aggregate, deliver & monetize new cloud services

• Increase Margin

• Add >20 points of margin to your cloud managed services

business

• Increase Customer Retention

• Users can switch cloud providers but remain your customer

(on your portal)

Enterprise IT Channel Partners

• Improve Agility

• Go from slow IT service request model to a fast design-

order-fulfill model

• Cost Savings

• Eliminate cost leakage in the cloud

• Optimize architecture to workloads and find best cloud fit

• Ease of Use

• Single consumption interface for all cloud services (private

and public)

• Improved Security

• Security hub

• Embedded security