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Lean Startup Sydney Humphrey Laubscher @HumphreyPL Tomás Kutaj @tomaskutaj Fishburners, Sydney, 23 July 2013

Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

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Presented to the Lean Startup Sydney Meetup on 22 July 2013 which overs a basic Lean Startup intro, going into persona's and their benefits, then looking at reason why behind your business to connect with early adopters, then some basic channels to reach them. We also had a talk from Billy Tucker on the night from 57Signals.com. Cheers, Humphrey (Apologies Font conversion didn't work so well.)

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Page 1: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Lean Startup SydneyHumphrey Laubscher

@HumphreyPL

Tomás Kutaj@tomaskutaj

Fishburners, Sydney, 23 July 2013

Page 2: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Mission

Connecting people

passionate about Lean

Startup Methodologies.

Page 3: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Meeting Format• Lean Startup Session• Workshop• Lean Conversation with Billy Tucker

• Startup Pitch’s (2min)• Meet and Greet Drinks!

Page 4: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

What is Lean Startup?Steven Blank

steveblank.com

Eric ReisStartupLessonsLearned.com

Ash Mauryaashmaurya.com

Page 5: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Customer Development

Page 6: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Meets Agile Development

Page 7: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

New Product LifecycleProblem

/ Solution

Fit

Product / Market

FitScale

Do I have Problem

worth Solving?

Have a built

something people want?

Can I repeat the processes profitably?

Validated Learning Growth

Pivots Optimizations

Page 8: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Lean Startup Canvas

Page 9: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Early Adopters / Earlyvangelists

The Revised Technology Adoption Life Cycle

Page 11: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Persona’s

Page 12: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Fictitious

Page 13: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Represents Target Customers

Page 14: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

User Motivation

Page 15: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

User Expectation

Page 16: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's
Page 17: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Helps Teams Focus!

Page 18: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Resolves Disagreements

Page 19: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

User Empathy

Page 20: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Channels

Page 21: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

“Customers don’t care about your solution. They care about their problems.”- Dave McClure, 500Startups

Page 22: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Startup Metrics for Pirates

• Acquisition: users come to site from various channels

• Activation: users enjoy 1st visit: "happy” experience

• Retention: users come back, visit site multiple times

• Referral: users like product enough to refer others

• Revenue: users conduct some monetization behavior

Dave McClure @DaveMcClurehttp://500.co

http://500hats.typepad.comhttp://slideshare.net/

dmc500hats

Page 23: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

AARRR!: Startup Metrics Model

Website.com

Revenue $$$

Biz DevAds, Lead Gen,

Subscriptions, ECommerce

Activ

atio

n

Homepage / Landing Page

Product Features

ACQUISITION

SEOSEM

Apps & Widgets

Affiliates

Email

PR Biz Dev

Campaigns, Contests

Direct, Tel, TV

Social Network

s Blogs

Domains

Retention

Emails & Alerts

System Events & Time-based Features

Blogs, RSS, News Feeds

REFERRALEmails & widgets

Affiliates, Contests

Viral Loops

Page 24: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Role: Marketing / Sales

Q: What channels? Which users? Why?A: High Volume (#), Low Cost ($), High Conv

(%)

• Design & Test Multiple Marketing Channels + Campaigns• Select & Focus on Best-Performing Channels & Themes• Optimize for conversion to target CTAs, not just site/landing

page• Match/Drive channel cost to/below revenue potential

• Low-Hanging Fruit: – Blogs– SEO/SEM– Landing Pages– Automated Emails

Page 25: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Where from?

Page 26: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Create Content

Page 27: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Cold Call

Page 28: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Friends!

Page 29: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

@WebbJS © John Webb 2013

WHY

HOW

WHAT

Simon Sinek: Start With Why

Traditional, product-led marketing

OUTSIDE - IN

Page 30: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

@WebbJS © John Webb 2013

Innovators / Early Adopters engage with beliefs first

WHY

HOW

WHAT

INSIDE - OUT

Simon Sinek: Start With Why

Page 31: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

@WebbJS © John Webb 2013

What

Compaq 1996

IBM 1997

Why

Apple 1997

Simon Sinek: Start With Why

Page 32: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

@WebbJS © John Webb 2013

When your WHY is seen as a“Noble Cause” people will follow

Simon Sinek: Start With Why

Page 33: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Workout• Customer

Empathy Map• Early Adopter

Persona• Google and

Facebook Ad Example

Page 34: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Lean Conversation with

Billy Tucker

Page 35: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Startup Pitch’s

No Beer until someone Pitches!

Page 36: Lean Startup Sydney Sessions 4 - Channels, Early Adopters, Persona's

Time to Socialise!