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Language Access Strategies for Legal Aid Websites
September 6, 2017
Presenters
• Kristi Cruz, Northwest Justice Project• Joann Lee, Legal Aid Foundation of Los Angeles• Maria Mindlin, Transcend• Dennis Rios, Illinois Legal Aid Online• Sart Rowe, LSNTAP• Angela Tripp, Michigan Legal Help Program
Today’s Discussion
Angela TrippMichigan Legal Help Program
Language Access & Ayuda Legal de Michigan
Nuts and Bolts - Translating Content
Nuts and Bolts - Translating Interviews
Nuts and Bolts: Translating Forms
Nuts and Bolts - Maintenance
Lessons Learned
1. Importance of plain language translations - ensure you have plain language
before and after you translate.
2. Plan for exponentially increased maintenance.
3. Be selective about what interviews you translate
a. Focus on high-use ones
b. Focus on ones without a lot of free-text responses
c. Look at your data and be flexible
d. Interviews that don’t change frequently
4. Coordinate early and often with courts, particularly where courts approve
forms.
Lessons Learned, Part II
1. Bring bilingual staff on board and brainstorm other ways in increase capacity
for big projects (testing, etc.)
2. Brainstorm other solutions for language access in addition to full translation.
3. Be cognizant of regional dialects in your translations.
4. Be consistent in your translations.
5. Whenever possible, have all the potential tools you need at your fingertips to
create forms that match your court forms.
6. Create systems and checklists for every step of the translation process.
Dennis RiosIllinois Legal Aid Online
Translation of Online Content
CASE STUDY: IllinoisLegalAid.org
WhoDo your research
http://www.slate.com/articles/arts/culturebox/2014/05/language_map_what_s_the_most_popular_language_in_your_state.html
Ayuda LegalIllinois
2012 - 2016
Manage legal infoDraft >>
Review >>
PL / style >>
Publish >>
Translate >>
Promote >>
Evaluate >
When to translateOnly when English version is:
➔ Accurate / up to date
➔ Formatted
➔ Indexed
➔ Plain language
ILAO translation teamLegal Content Manager
Spanish Translation Coordinator VISTA
Spanish translation volunteers
Translation Tools
Man vs. The Machine
Machine translation and services1. CAT tools
2. Translation Management
3. Machine Translation
4. Memory Translation
A gardenLegal information = plants and flowers
Technology tools = garden implements
Joann Lee, Legal Aid Foundation of Los AngelesKristi Cruz, Northwest Justice Project
BEST PRACTICES: LANGUAGE ACCESS & TRANSLATION
OF ONLINE CONTENT
TRANSLATION QUALITY
• Translation Is Unique Skillset
• Bilingual ≠ Qualified Translator
• Translator Qualifications &
CertificationsLOST IN
TRANSLATION
DEVELOP A TRANSLATION PROTOCOL
• Process for translations of legal content
• Includes qualifications of translators
• Glossary of terms
for consistency
Original Content
Professional translator
creates draft
Editor/ Reviewer
Community review & Modify
Flag for updates &
start process over
STANDARDS
• LSC Program Letter 04-02 (2004)
• ABA Standards for Language Access in Courts
• National Center for State Courts, Guide to Translation
Of Legal Materials
MAINTAIN CONTROL OF THE PROCESS
• Centralized coordination
• Partner with professional translators or
translation agency
• Maintain lists of translators and documents
$$$
COMPUTER-ASSISTED
TRANSLATIONS
• Translation Memory
Software
• Statistical Machine
Translation
• Neural Machine
Translation
MACHINE TRANSLATION
UNDERSTAND AVAILABLE TOOLS & LIMITATIONS
PROGRAMMATIC INTEGRITY
• Legitimacy of legal services
• Race Equity Lens
COMMUNITY REVIEW OF TRANSLATIONS
• Not always about denotation, but connotation.
• It’s about usability.
• Cultural competency considerations
• Opportunity for review/ revision
Language Access Best Practices
Planning & Sustaining Translations
Adding Languages: Have a Plan!
• Identify target languages
• Plan & timeline for expansion
• Create a budget & seek funding (build into line items of various grants)
• Limited resources:– Start with basic, static information (ex –ability to fill in
addresses, locations for clinics, etc.)
– Summarize & prioritize
– Links to PDFs so easy to update and format
– Links to in-language videos, PSAs
• Example: www.nurturingchange.org
Glossary: Names, Key Terms, Phrases
• Organizational names
• Courts, government agencies, other important entities
• Other partners, referrals
• Key terms and phrases
• Legal terminology
Glossary: Names, Key Terms, Phrases
http://www.courts.ca.gov/documents/lap-toolkit-Glossary_of_Signage_Terms_and_Icons.xlsx
Database of Translation History
• Name of Document
• Language
• Date of Creation
• Author/Source
• Current Location(s)/ URL(s)
• Date of Original Translation & Original Translator
• Date of Current Update & Current Translator
• Reviewer(s)
• Date Sensitive Information
• Plans & Timelines for Future Translations
Updating Content
• Budget costs for updates • Review final versions on website to ensure
proper formatting• Improving content
– Focus Groups/Informal Check-Ins (monitor effectiveness)
• LEP community members• Community groups• Legal organizations• Other providers
Maria Mindlin Transcend
Is Machine Translation
the Answer?
Maria Mindlin
• 25+ years in language industry, legal sector
• Court-Certified Spanish Interpreter
• Certified French Translator
www.transcend.net – [email protected] - 530-756-5834
MM
Is MT the Answer?
Research Study of MT of live text at a court’s self-help website
Ask leading certified, experienced court translators in Spanish, Armenian, Korean, and Vietnamese to rate:
Overall understandability
Native-like syntax (an indicator of likely reader persistence)
Accuracy of key messages
Reader confidence
Is the MT text better than nothing? (for legal text)
www.transcend.net – [email protected] - 530-756-5834
MM
Is MT the Answer?
1. What is your language pair? (source/target language)
OUR GUESSES:
Best source language = North American English
Best target language = ? a simple, high vol. Euro lang.
Poorly suited U.S. languages: Chinese languages, Korean, W. Armenian, E. Armenian, Russian, Thai, Lao, Khmer, Hmong, Burmese
MM
Is MT the Answer?
2. What kind of content do you want to translate?
Discrete, small, lexical units (for example: name, address, phone)
Longer texts, for example, a Language Access Notice:
Limited English proficient individuals who speak a language other than Spanish may request an interpreter in advance of appearing at their court hearing via the Court’s Web Portal for Interpreter Requests [URL]. While the Court will make every effort to locate an interpreter for the date and time of your hearing, it cannot guarantee that one will be immediately available. If you have general questions about language access services, please contact us at [email protected].
MM
Is MT the Answer?
The least problematic content:
Short, plain, unequivocal text; words with only one meaning (not these for example, ticket, clean, clear, tight, file, license, show, etc.)
Plain language – not legalese, such as this plainer Language Access Notice:
If you do not speak English well, a Spanish interpreter will be available to help you at your hearing.
For other languages, please request an interpreter at the court’s website: [URL]. If no interpreter is available for your hearing date, we will postpone your hearing and notify you of the new date.
Questions? Email: [email protected]
MM
Is MT the Answer?
What is your Quality Assurance process?
Will the MT be reviewed by a certified translator?
Will you assume it’s OK?
What are your risks? Choices? Options?
MM
Is MT the Answer?
Review: Factors that influence the MT Product
Language Pair
Size of content (small is better)
Simplicity (plain is better)
Review Process (editing, proofing & certified review required)
Understand the limitations, and know how to remedy them.
Is MT the Answer?
Did you know?
Google employs HUMAN translators and editors.
MT is useful for many things, but not as a pathway to accessing justice.
Evaluating Translations
Contact Information
Sart Rowe ([email protected]) or via chat on www.lsntap.org
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THANK YOU FOR ATTENDING TODAY!
More information at www.lsntap.org
