Anthony James2133 Sheriff Dr• Grand Prairie, Texas75051

972-814-0613•ajames8133@live.com

EDUCATION / PROFESSIONAL DEVELOPMENT

Associate of Science in Information Technology Computer Network SystemsITT Technical Institute of Richardson, Richardson, Texas

PROGRAM SUPPORT/ DESKTOP SUPPORT: Information Technology

Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high performance technical solutions to meet challenging business needs. Master trouble-shooter and problem-solver who consistently exceeds customer expectations.

Program Management • Product Life-Cycle Management • Networking • Team-building • Problem-solvingAccount Training • Subject Matter Expert• Sales Management Trouble-shooting • Post-sales Support •Project Management

System Configuration & Integration • Customer Service • Database Management•

PROFESSIONAL EXPERIENCE

Excentus Corp, Dallas, Texas • 2013-PresentExcentus provides private-label fuel loyalty programs, products, technology and services to the grocery and convenience store industries. Creates proprietary programs that attracts new customers, maximizes promotional efficiency, incentivize shopping frequency, boost in-store sales, increases customer loyalty and more.

Sr. Program Analyst (2013-Present)Responsible for production server hardware and software support. Responsible for ensuring server processes are executed correctly for a timely and accurate transaction. Managed an email ticketing system and distributed cases amongst my team. SME for all 2000 Wireless Tablet devices utilizing Soti Mobile Control.

Key Contributions Support of Proprietary software for Fuel Controllers, Sea level Converters and Store Servers. Monitor and troubleshoot data flow of customer site servers to our Host Server. Utilize Putty, Cisco VPN, and Site Communicator to remote into Lennox based environments. Research transaction logs and modify server SET files using Notes ++ , WinSCP and GXML

Resume

Anthony James • Page 2 •ajames8133@live.com

Computer Science Corporation, Coppell, Texas • 2011-2013Computer Sciences Corporation is an American multinational corporation that provides information technology services and professional services

I.T. Account Trainer/Sr. Help Desk Support Agent(2013)Manage all daily IT operations for Ingall's Shipyards. Desktop, and end user support as well as server maintenance for Naval Data Farm. Also the Subject Matter Expert and Account Trainer for all new hires

Key Contributions Overseen new Exchange Server migration for Outlook from Lotus Notes. Taught remote access for Windows support via Symantec PCAnywhere and Bomgar Created all training documents for new hires. Created and managed the support scripting database for troubleshooting in Remedy Ran regularly scheduled training and coaching sessions with my team members Managed Active Directory Profiles for all users

UT Southwestern Medical Center, Dallas, Texas • 2011UT Southwestern is an academic Medical Center, world-renowned for its research, widely respected for its teaching and training, and highly regarded for the quality of clinical care its faculty provides to patients at UT Southwestern University Hospitals & Clinics and its affiliated hospitals

Desktop Support III (Contractor) (2011)Performed routine and complex preventive maintenance, testing, and repair with respect to personal computer hardware and software problems, networking and or telecommunications. Diagnose and repairs of routine and complex related problems. Installs software, personal computers, printers, and other peripherals as directed or requested by users. Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs.

Key Contributions Troubleshoots routine technical problems and supports university Help Desk as required. Evaluates and resolves system configuration and ensures effective use of hardware resources. Installed and upgraded the hospital's medical software Epic. Functions as liaison between Information Resources and designated departments for ongoing and

special projects Maintain and submit various reports, such as equipment failure reports, repair records, and data

sheets relative to each user request need.

Anthony James • Page 3 •ajames8133@live.com

Resume

MedAct Software, McKinney, Texas • 2011MedAct delivers an integrated solution for your HME/DMEPOS that provides end-to-end coverage for all your business needs. From patient intake and purchasing to inventory management, delivery and billing; the MedAct Solution provides accurate and real-time visibility into what it takes to run your business more profitably.

Tier II Technical Support (Contractor) (2011)Maintain web-based software server which supported over 2000 business and their end users. Monitor customer database and performed data recovery and migrations from server to server.

Key Contribution Used Sybase to troubleshoot and maintenance different tables and fields within the MedAct software Document technical issues identified during development assessments. Specialized in Hardware\software support for the Motorola MC3100R portable computer/scanner Performed all Software installations for new business

Chase Home Finance, Arlington, Texas • 2009-2011Chase services and finances various types of mortgage loans, modifications, and other functions around the country.

Sr. Operations Specialist (2010-2011)Reviewed and analyzed loan documentation, calculated financial and net present value figures,Evaluated and calculated risk vs. return asset models, Managed customer files and relationships alsoOrdered and reviewed broker price option evaluations all for the loan modification process. Underwriting reviews and calculating possible new loan terms, evaluated title and lien documentation for closing furthermore a thorough and up to date knowledge of Till, Respa and Treasury guidelines

Key Contributions Maintain current documentation for mortgage loan modifications to proceed to the U.S. Treasury

Department Verified and corrected mortgage loan modifications Assist my fellow peers with IT questions and setting up programs

Sprint, Fort Worth, Texas • 2008-2009Sprint is an American telecommunications holding company that provides wireless service and is a major global internet carrier. It is the fourth largest wireless network operator in the United States, and serves 58.4 million customers.

Tier II Technical Team Lead (2008-2009)Support external clients and advise internal clients. Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action. Some interactions may require deviation from standard screens, scripts, and procedures. Recommend solutions to customer questions which may require follow-up or escalation to a higher level of expertise.

Key Contributions Active member of the Implementations Team which helped beta test Sprint’s 4G WIMAX network. Subject Matter Expert of all CDMA Network Devices, PDA’s, Smart phones, Air Cards, Laptops,

mobile hotspots. Performed software pushes, OTA activations and Bluetooth, IPSEC, VOIP, SMTP, POP3 setups.

Anthony James • Page 4•ajames8133@live.com

Resume

ITT Technical Institute, Richardson, Texas • 2006-2008ITT Technical Institute is an institution of higher learning that is committed to offering quality undergraduate, graduate and continuing education locally, nationally and worldwide to students of diverse backgrounds, interests and abilities.

TECHNICAL / COMPUTER SKILLS•GXML •UNIX / Linux •Network Management •Site Communicator •Putty •I.T Management •SQL •Cisco

AnyConnect Mobility Client •MS Office •VMware •Switching and Routing•WinSCp •Notes++ •Citrix XenApp •Remedy, H.E.A.T, SalesForce •Active Directory

•ODBC Settings •GoToAssist •PC Anywhere•Bomgar •Ultra VNC •Soti MobiControl

Resume