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Troubleshooting skill profiled and compared with each other
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noel temena 10/30/14
Skill Profile:
Deduction and Isolation
IT
Troubleshooting Management
Full Skill Name
Deduction
Technical Deduction
Isolation
Fault Isolation
Skill Definition
Deduction
Logical conclusion
based from
technical knowledge
Isolation
Setting components
apart from others to
perform a functional test
When do you use these skills?
Deduction
Used after analyzing a problem
Isolation
Used after applying deduction
Skill Goal
Deduction
Minimize
number
of suspect faults
Isolation
Identify
problem
fault
How do you execute this skill?
Deduction
Asking questions
Isolation
Performing
manual isolation methods
Skill Requirements:
Deduction
Knowledge of all components involved
*
Know component’s positive and negative
symptoms
Isolation
Know logical
isolation methods
What happens if skill is not present?
Deduction
Troubleshooting
always start with
“Is the power on?”
Isolation
Reinstall every suspect component or apply
all known fixes
How do you spot a person that mastered this skill?
Deduction
Ability to locate fault just by asking
questions
Isolation
Use errors to isolate components
