Skill Automationvs.

Task Automation

IT Troubleshooting Management

www.i-ttm.com

Definition

Task Automation Skill Automation

Auto-execution of serially choreograph tasks

Auto-execution of cognitive tasks + serially

choreograph tasks

Goal

Task Automation Skill Automation

Execute tasks as fast as possible

Identify problem source as fast as possible

Objects being automated

Task Automation Skill Automation

Mouse pointer + mouse clicks + keystrokes +

technical tools + commands

Recalling, applying and processing technical

information + technical tools + commands

Benefit

Task Automation Skill Automation

Faster execution = Save time

Zero mental effort = Lower personnel cost

Faster problem identification = Save time

Intended user

Task Automation Skill Automation

Anybody using machineEverybody in the Help Desk

regardless of skill level

To get Skill Automation tool (for windows), click here