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Slides from the ITEM3 open meeting about social media use by infrastructure organisations in the East Midlands
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Social Media Update
Paul Webster (Twitter : @watfordgap)
24th April 2012
Social Media is ...
Web 2.0 =Social Media=New Media=Social Networking
. . media rich, interactive, content served based on preferences, open for comments, conversations WITH visitors encouraged.
• Of all the websites visited in UK, 2 are Social Networks - Google (9.5%), Facebook (6.6%), YouTube (3.5%), ebay (1.9%), WinMail (1.4%). Google = 91% of search traffic. (HitWise – Feb 2012)
• 96% of aged 18-35 on one or more network
• Of the 48.6 million adult population (ONS), 77% have a Facebook profile, 66% are YouTube users, 32% are on Twitter and 16% have a presence on LinkedIn. (Umph Sept 2011 – sample of 2,400 adults)
• 50% of Facebook users view their page daily and (February 2012)
• YouTube 2nd most popular way to search for content. 48hrs is uploaded every minute
• One to watch? Pinterest visits up from 50k to over 300k in 1 month. (Nov 2011 Comscore)
Social Networking – the numbers
• Average social network user is aged 37
• LinkedIn it's 44, Twitter 39, Facebook 38 & Bebo 28 (typical user younger)
• 52% of Facebook users are 18 to 34 yrs
• However of active social networking users, 55% of those over 65 are on Facebook & 19% of all users are over 45
• 55% aged 18-34 check their social networks at least once a day (June 2011)
• 30% check their status as soon as they wake up, 81% never turn their phone off (Aug 2011)
So, its not a passing phase, but it is important that organisations direct effort to the right network(s)
(From – Ofcom, www.clickymedia.co.uk & www.hitwise.com)
Social Networking – the numbers
http://bigbible.org.uk/2011/12/social-media-infographic/#.Tt6yloSrmSo
Use of social networks is 23% of time spent on internet in UK, 159% increase in last 3 years.
76% of iPad users also have a desktop PC, but 9% bought one to replace their desktop / laptop
Mobile web access will eclipse wired by 2015, 17% of UK households already use phone as primary web access
Facebook mobile increased by 100% in last year
Android OS use grown from 5% to 47% (Dec 2009 to Dec 2011). Apple is 30%, Symbian <5%. (ComScrore Aug 2011)
Increase from 31% (2010) to 45% (2011) of people who connect to Internet from phone/tablet (ONS – Aug 2011)
59% access social network, 49% to buy, 12% to check-in
43% of users have downloaded an 'app'
Bite-sized learning & volunteering whilst commuting
70% would give up alcohol for a week rather than phone
Over 25 million smartphones in use in UK51.3% of phone market(Ofcom Aug2011 / ComScore Dec2011)
Events AS they happen not AFTERwards
200 million registered users
180 million tweets posted per day
7 million users in UK
40% of tweets are from mobiles
Hootsuite / Tweetdeck to manage it
A place to listen & respond to people. To generate wider awareness of what org does & draw an audience to your site
So, Social Networking is 'the leveller'.
Increases INCLUSION and gives
Communities a voice
It's 'Relational' not 'Transactional'
“The Conversational Web”, not a Broadcast. Listen more than you talk – and interact
Link and Share, and Share again – this keeps the conversations flowing. Share other peoples news more than your own (maybe 10 to 1)
We're all “content creators”. Our message is as valid as anyone's – whatever size organisation. Our campaigning voice can be just as loud
Increased Reach - traditional reporting barriers broken down and communities empowered
Comment and Feedback – agree or disagree, as this builds a community around a topic
Immediacy - what took days, takes hours, what took minutes takes seconds!
Be Helpful – Be Generous - Say Thank You - Share and you’ll be amazed what you get back!
Common CraftWhat is Social Media Video
28 (23.9%)35 (29.9%)47 (40.2%)7 (6.0%)0 (0.0%)
NAVCA Survey
117 Chief Officers - June 2010
Use by Infrastructure Organisations back in 2010
Urban Forum Member Survey 2011. About types of social media use
Inclusion – Voluntary Sector audience• Social networking shouldn't replace face to face communication
• Although 77% of households are connected and 30.1million people access the internet every day (ONS 2011 / 2010), 8.4 million people have never been online
• Of this, 31% in low income households and 45% have no post 16 qualifications
• 75% in BME communities don’t use internet regularly
• 43% put off using social media due to jargon• Away from populated areas broadband and even 3G
access can be difficult (33% < 2mbps in Penrith & Borders)
• 1200+ partners pledged to help people get online, find what they want online & then stay online. Resources to help become a Digital Champion
Social Media Mini HealthcheckCarried out by organisations before social media visit
Current methods
• 81.8% communicate messages clearly some or all the time
• Primary method of communicating with members is e-mail bulletin sent monthly (47%) or weekly (32%)
• Primary way of listening to members views is through ad-hoc requests (47%) or meetings (35%)
• 35% of organisations have a Communications plan
• But 83% of organisations don't have a social media plan
• And only 6% of organisations have social media guidelines
Social Media Mini HealthcheckCarried out by organisations before social media visit
Use of social media
• For communicating to members. Used a lot, Facebook (17%), Twitter (10%) & Flickr (6%), a little Facebook (44%), Twitter (37%) & YouTube (22%)
• For listening, Facebook (5%) & Twitter (5%) a lot and Facebook (50%), Twitter (32%), Blogs (17%) a little
• Cloud tools to increase productivity, little knowledge of Hashtags, RSS, Digg, Scribd & Slideshare
• Tools used a little Google Docs (10%) and Eventbrite (31%)
• Greatest need. Ways to Measure Effectiveness (88%) & Better ways to Communicate (82%)
The problems organisations raised
Where to start
Knowledge / Confidence
Fear
Capacity
Access
Time
Cost
Do we really have to?
• Choose the way to convey message.
– Audio → Images → Video
– See Audioboo, Flickr, Pinterest, Bambuser, Youtube
• Choose the context to engage with audience.
– Blog → Facebook → Twitter
• Choose a useful (FREE) tool/s to help streamline work – Finding out → Letting people know → Running events– See Survey Monkey, MailChimp, Eventbrite
The best website for the job
Finding OutSurvey Monkey
What it is- online survey website- drag and drop questions- simple tick-box or grids- multi-users
Finding Out - Survey Monkey
Paid for version includes ...
What it does- generate graphs- download spreadsheets- event feedback forms- logic based on responses
Feedback on how it has been of benefit to organisations
- finding out more about what members needs are
- as a post-event feedback system
- useful graphs for presentations & funding bids
- timesaving vs annual paper based survey
- also see www.polleverywhere.com
Finding OutSurvey Monkey
Letting People KnowMailChimp
What it is- mailing list management- e-bulletin design- engagement stats- segmented subscribers
Letting People KnowMailChimp
What it does- emails sent smoothly avoid spam- handles bounces automatically- use templates or build own- easy import from Excel
Feedback on how it has been of benefit to organisations
- build & import lists of supporters & group / segment
- sign-up forms to embed on website
- template based design of campaigns & for re-use
- track e-bulletins sent, bounced, opened and clicked
- social media integration and reach measurement
Letting People KnowMailChimp
Running EventsEventbrite
What it is- online event management- step by step process- free if event is free- booking, maps, tickets incl
What it does- embed on website- attendee books online- send email reminders- link with Mailchimp- badges & check in lists
Running EventsEventbrite
Feedback on how it has been of benefit to organisations
- manual process of handling booking eliminated
- attendance emails and reminders are automatic
- badges and sign-in sheets printed
- link into Mailchimp to contact groups of contacts
- also use with Doodle to select a date
Running EventsEventbrite
Social Media Surgery
http://www.youtube.com/watch?v=6_xf_Y37yNQ
People who want to see change + People who use social media = Organisations inspired in new ways of using technology
Informal (Tea & Cake too!)
No Lectures, No Selling, Locally led
Derby, Nottingham, Your area next?
New way to interact – a Quick Response from visitors – QR Codes
Works well for ...- Direct to difficult web address- Print media & flyers- FREE to create and use- Current 'buzz'
Letting people know how to get involved in volunteering ...
http://www.nottinghamcvs.co.uk/files/Get%20involved%20-%20volunteer.doc
Create with - http://qrcode.kaywa.com/ : Read with - http://redlaser.com/ (app)Bear in mind …- No major benefit on a web page- Check location has connection- Needs smart phone- Check link hasn't changed
Show all the channels on your main home page
'Add This' (e.g. NAVCA) for sharing and tracking links with others on line ...
What's next?Bite-sized Consumption of learning & information
Mobile Tablets & Phones is only growing
Visual Image & Video based content dominate
Virtual Google Glass – Virtual & Immersive
Smart NFC Near Field Communication payments
But we should always ask, How is this relevant to the sector and how will it help work with communities
Measuring Success- Check how many times links are clicked if using Bit.ly- Listen what's said about your organisation using Topsy- Monitor. Google Analytics, Facebook Insights & Wordpress page visits- Measure. Tweetreach, Twitalyzer, SocialBro, www.twentyfeet.com- Visualize. Infographics on Visual.y, My Social StrandBUT …. real success is not just about the numbers- Tell stories of real people and real changes- Find out how people heard about you- Build relationships & success by joining in conversations- Social media presence an reflection of your organisation- Engage press, funders, authorities with pictures and video- Say Thank You!