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ISP Connectivity: No Longer a Black Box Nick Kephart, Sr. Director of Product Marketing
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About ThousandEyes
Established and backed by
network experts
Relied on for critical operations by leading enterprises
Recognized as an innovative new approach
ThousandEyes delivers visibility into every network your organization relies on.
20 of the Fortune 500
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Highlights of the Platform Collect, integrate, and
analyze data from all the network segments
Correlate application performance with
infrastructure issues
Collaborate with providers to resolve
problems faster
Path Visualization Cross Layer Correlation
Interactive Sharing
Enterprise
Service Provider
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End Users
ISP Networks
Your Data Center or Hosting
Cloud Agent
Monitoring Your ISP Performance
Enterprise Branch
Enterprise Agent
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Locate loss and latency Detect routing changes
Alert on connection issues Speed up ticket resolution
Why Monitor ISP Connectivity
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Locating ISP Performance Issues
• Get visibility into your WAN, Internet transit or data center connections
• Find lossy interfaces and high latency links
• See how forwarding paths change over time
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Viewing Routing Information
• View upstream ISPs and their transit providers
• Identify route changes, flaps, leaks
• Detect more specific routes
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• Customize alerts based on a path trace
• Constrain to paths that cross specific networks or devices (IP, RDNS, ASN)
• Set performance thresholds (e.g. delay)
• Trigger distinct notifications
Alerting on ISP Performance
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Sharing Data with Your ISPs
• Share snapshots or continuous, live streams of your data set
• Send directly to your ISP • Save events for your records
or future forensics • Generate standard traceroute-
style output
Demo – ISP Outage at Frost Bank
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Customer-Facing App Unavailable
Check if the network is healthy
Problems reaching Frost Bank from multiple sites
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Caused by Packet Loss High packet loss indicating
network problems
Check which network segment
is responsible
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Affected Locations Have Common Paths
Sites with problems
Application Server Hops that can be expanded to see more details
Root cause of problems
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Issue in Common Interface in One ISP
Identified as this IP in Road Runner
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Share Data with ISP to Speed Ticket Processing
Faster resolution by sharing an interactive
view of the problem
Demo – ISP Routing Change at Nationstar Mortgage
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Another App Availability Issue
Nearly 1 hour service outage
TCP connection failure
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With Complete Packet Loss
Corresponding to complete packet loss
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In a Single Upstream ISP
All paths terminate in upstream ISP
TW Telecom
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With a Concurrent Routing Failure Due to reachability issues caused by a
routing error
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See what you’re missing.
Watch the webinar
www.thousandeyes.com/webinars/isp-connectivity