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Overcoming the Challenges in Enterprise-class Mobility
Mark Toner
Technical Consultant
7 October 2009
Agenda
Enterprise Mobility Challenges
Addressing the Needs of Today’s Always Online Employees
Choosing the “Best” Connection
Uniting Networks for an Enterprise Experience
Keys to Success
2
Enterprises Face Significant Mobility Challenges
More Devices, More Connectivity Options, Faster Connections
Smartphones have evolved from email machines to full-functioning internet devices
Voice and video make high performance a must
High speed access is becoming more ubiquitous
Millennial or Net Generation Entering the Workforce
“Personal” devices entering the workspace
Consumerisation leads to proliferation of rogue devices accessing corporate networks increasing security risks
1 million iPhones in the UK (Feb 09)
Users are driving the behaviour of IT
4
Enterprise Mobility Challenges
Management Objectives:
Budgetary – make mobility costs predictable and affordable, utilise existing infrastructure
Expedia Survey: Hotel Wi-Fi in Europe as expensive as €21 an hour
Gartner: 70% of mobility costs “lost in expenses”
Security – get control and visibility over connections
Securing data in transit, securing the endpoint
Ensure compliance
Productivity – access corporate applications when mobile; reduce downtime;
Public Sector Forum: Flexible working practices reduces sick leave and absenteeism by 4-5 days per year per employee
“Enterprise IT managers face challenges supporting the multitude of employee-owned mobile devices that are making their way into business settings”
Eric PaulakManaging Vice PresidentGartner Inc
5
Addressing the Needs of Today’s Always-On EmployeesOne Size Does Not Fit All
Economic environment demand productivity and efficiency
A hybrid of Wi-Fi and mobile broadband will exist going into the 4G world
Generation Y users: “If IT won’t serve me, I’ll serve myself!”
Enterprise IT must embrace user demands to regain control by
Segmenting user base and defining needs in terms of devices & networks
Offering connectivity options for all devices will ultimately provide cost control and ensure the best available connections are used
Allowing employees to connect to corporate networks from any device according to policies dictated by IT to avoid rogue connections
Ensuring network quality and user connection reporting is consolidated will dramatically improve helpdesk responsiveness
6
Addressing the Needs of Today’s Always-On Employees
Refine or define your policies early, especially around security
Is a VPN mandated for laptop type connections?
Firewall and end-point security – how is it enforced?
Consider both role based and device centric access policies
Flexibility – occasional international access for example
Does your organisation have specific regulatory requirements?
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Is there a “best” network technology?
3G will do it all, right?
Probably not......Roaming costs
Coverage - in and out of buildings
Performance – contention and user demand for richer content
Device Support - does my device support the latest quickest flavour of 3G?
Future proofing, what of LTE, WiMAX?
Often consumer class interface & experience
8
Why Wi-Fi matters for users and the enterprise
Device Support - plethora of Wi-Fi enabled devicesWi-Fi chipsets were sold in a total of 387 million units in 20081
CoverageVenue based
In building, on trains and on planes
PerformanceTypically high bandwidth, low latency, less contention
VoIP and Video applications become a reality
Some 3G carriers promote offload to Wi-Fi
CostFlat rate Wi-Fi covering the globe – predictable costs, avoid roaming fees
Free Wi-Fi, Home Wi-Fi, Campus Wi-Fi
Education - consumer friendly technology
1Research by In-Stat and Wi-Fi Alliance – Jan09
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Uniting Network Types for an Enterprise Experience
Aim for a consistent user experience, regardless of bearer
Many 3G solutions have a consumer focused experience
Vast array of associated connection managers
International scalability
Where appropriate hide & unify authentication
Use policies to seamlessly enforce security
ManagementTroubleshooting data & user tracking
Review usage reports for periodic ROI monitoring
Training
Use vendor tools for hardware inventory
Keys to Success
Be an enabler
Involve stakeholders as early as possible
Be clear on policies and business case
Future-proof infrastructure & access technologies
Segment & profile your user group requirements
Run a trial with representation from all key user groups
Usability is key to any solution! Security / UE balance!
Wrap enterprise support & resilience
Regular solution reviews
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