COMPANY OVERVIEW& CAPABILITIES

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UNI-DATA & COMMUNICATIONS, INC.Bob Babcock 718.312.3180 Bob Babcock 718.312.3180 bbabcock@unityig.combbabcock@unityig.com

Uni-Data is a full-service IT support company with a diverse client base, operating on a nationwide basis.

• Over 600,000 desktops and trading desks relocations • Over 40,000 desktops and 7,000 servers under support 24x7x365• Multi-region and national support- over 300 employees with hub locations in NYC,

Newark, NJ, Fort Washington, PA, Jacksonville, FL, Minneapolis, MN and Phoenix, AZ

several vertical markets including financial services, insurance, retail, non-profits,

and franchise/service industries

Enterprise-grade remote network management, monitoring and remediation

capabilities (IT Managed Services) targeted to SMB market: 50 – 5000 desktops

Resilient Network Operations Center and high-availability data center

Introduction

Parent, Clients & Partners

Subsidiary of Unity International Group, a $250M+ privately-held electrical contractor—16th largest in U.S.

Serving Fortune 100 enterprises and hundreds of small businesses since 1989.

Financial Services JP Morgan Chase, Citicorp, Prudential, AllianceBernstein, HSBC, Morgan Stanley, BNP Paribas

Non-Profits : Liberty Science Center, Cerebral Palsy of NJ, Spectrum for Living, NJ Symphony Orchestra

Managed Hosting – Dwyer Group, HP/Avaya, Intuit Quickbooks

IBM, HP, Dell, LANDesk, Remedy certified service technicians

VMWare, Juniper, CISCO, Microsoft, Novell Certified engineers

Scalable computing environment where franchise accounting data can be accessed securely round-the-clock, with regular back-up and integration with Point of Sale and Franchise Management systems. Intuit’s Payroll and Merchant Services also available.

QuickBooks® Hosting ProgramMember

UIG provides integrated, comprehensive services to a

worldwide clientele

Parent Company: Unity International Group (UIG)

ElectricalStructured Cabling Critical Systems Maintenance Information Technology StaffingIT Managed ServicesFacilities Managed Services

Services

Clients

CaliforniaFloridaIowaLondonMassachusettsMichiganMinneapolisMissouriNew YorkOhioPennsylvaniaPhoenixWashington DC

Locations

Partners

Structure ToneTurner Construction TishmanIBM

CISCOMicrosoftHPDell

ABN Amro Barclay’s Bear StearnsBNP ParibasCSFB CIBCCitibankCon EdEDS Global CrossingGoldman SachsIBMIntegro InsuranceJet BlueJPMorgan Chase Level 3 Communications Merrill LynchMorgan Stanley New York TimesPearson PublishingSherman Sterling SonyPrudential Financial Tiffany & Co.UPS

Capabilities & Services

Strategically located at Unity corporate HQ

High availability systems Redundant Power – UPS (stage 1) and generator (stage 2) HVAC – dual air conditioning units

ISP’s – redundant circuits from Verizon (45 Mbps) and Time Warner (10-100 Mbps)

Network – dual routers, firewalls, power supplies and routing paths Computer Systems – alternate workstations prepped and ready for use in

case of hardware or software problems Nortel phone system capable of monitoring, logging, recording and reporting on

all calls

Network Operations Center Highlights

Uni-Data’s engineers & technicians are some of the best in New York City, with experience in demanding Service Level Agreement driven environments

Staffing & Outsourcing

IT Managed Services

Remote Network & DesktopMonitoring/ Remediation

ITIL Certified Compliance/

Regulatory readiness Proven & Repeatable

Methodologies SLA Commitments Scalable Solutions

Uni-Data’s Managed Services suite provides scalable infrastructure solutions for clients ranging from Enterprise to SMB

Service/Solution Staffing Services Managed Services

Service model Call center supported, tiered technical support

Proactive & pre-emptive,

fast, end-to-end, flexible, all-inclusive

Budget/TCO Variable, (no cost containment)

Firm fixed (costs contained)

Coverage Client determined 5x10, 6x12, or 7x24 (help portal coverage only – all managed services 7x24x365

Fee basis Hourly, per incident, T&M, project, etc

All-inclusive service packages (billed quarterly)

Location On-site Managed and on-site

Uni-Data Managed Services can save small and medium businesses

30%- 40% over traditional service models

S ource : De ll Powe r S olutions , Nove mbe r 2005

Deployment Costs Utilizing an Application Packaging Strategy

Pre-deployment costsare high because resources are invested in the program integration andpreparation process.

Costs begin to drop near deploymenttime because the installation processis well known and portions of it are automated.

Post-rollout costs are low. Because theprogram was successfully integrated before deployment, support issues tend to be few and problems easy to fix.

Dep

loym

ent

PRE-DEPLOYMENT POST-DEPLOYMENT (support)

CO

ST

1st Deployment

2nd Deployment

3rd Deployment

Uni-Data Application Management Services can significantly reduce Network Total Cost of Ownership

Application Management Services

S ource : De ll Powe r S olutions , Nove mbe r 2005

Uni-Data Hosted Solutions and SaaSprovides full business productivity, data protection and backup at low monthly per-seat subscription rates.

Hosted Services and Software as a Service Solutions

QUICKBOOKS

SOFTWARE

VPN/RDP Session

Uni-Data & Communications

Data CenterSOFTWARE

QuickBooks® Hosting ProgramMember

Open Office, MS OfficeMicrosoft Exchange

QuickBooks Accounting

Testimonials & Case Studies

eMediaRep

Liberty Science Center

Koplovitz & Co.

Cerebral Palsy of New Jersey

The Dwyer Group

Click on a company name to jump to their story

Managed Services Tes timonial

eMediaRepInternet Media Ad Sales CompanySmall Staff (< 10 members)Remote Offices (3 cities)

Uni-Data Products:Hosted Windows ServerHosted Microsoft ExchangeHosted BlackberryManaged Desktop

eMediaRep was founded in July 2007 to provide web site advertising representation for web publishers who care about the content and tone of the ad messaging displayed on their site.Robert and Linda Williams, the company’s founders, have a long and successful track record in media start ups, including the founding off National Cable Communications, now a billion dollar national cable television representative, and National Public Broadcasting, which was acquired by National Public Radio in October of 2007.

Managed Services Tes timonial

Museum/Exhibition (Non-Profit)Medium Localized Staff (>100)Diverse Facilities (Classroom, Ticket Office, Exhibitions)

Uni-Data Products:Remote Server ManagementRemote Desktop ManagementIntegrated Service DeskNetwork Monitoring

Liberty Science Center

Liberty Science Center is a New Jersey nonprofit corporation dedicated to offering exceptional science learning experiences onsite, offsite and online. Located in Liberty State Park, Jersey City, NJ, we engage learners of all ages in science excitement, provide professional development for teachers, and actively connect people of all backgrounds to pivotal science and society issues.

Managed Services Tes timonial

Media Investment & Advisory CompanySmall, Highly Mobile Staff

Uni-Data Products:Hosted ServerVirtual Private Network MgmtIntegrated Service DeskNetwork Monitoring

Koplovitz & Co.

Kay Koplovitz was the first woman to head a television network when she founded USANetworks under the banner of Madison Square Garden Sports in 1977. As a visionary of what sports television would become, Ms. Koplovitz launched major professional and collegiate sports on cable television by negotiating the first contracts and creating first cable coverage for Major League Baseball, the NationalBasketball Association, the National Hockey League, the Masters from Augusta Georgia, the US Tennis Open and a collection of NCAA confererence sporting events. She led USANetworks to first place in cable primetime ratings and it remained there for 14 years. In 1992, she launched the Sci-Fi Channel which has become a top ten rated cable network known for innovative drama and mini-series. In 1994, she launched USANetworks International into 60 countries worldwide.An experienced public board member, Ms.Koplovitz is currently the Chairman of the Board of Liz Claiborne and a board member of CA. Shehas served on the boards of Instinet, Oracle, Nabisco, and General Re.

Managed Services Tes timonial

Non-Profit FoundationMedium Staff (>100)Remote Locations (Group Homes,Care Facilities)

Uni-Data Products:Remote Server ManagementRemote Desktop ManagementIntegrated Service DeskNetwork Monitoring

Cerebral Palsy of NJ

Cerebral Palsy of New Jersey is a non-profit agency that provides a wide variety of services to children and adults with all types of disabilities. We believe people with disabilities have the right to participate fully in society. For nearly 60 years, we have provided services, support, education and advocacy to individuals with disabilities and their families to help them lead fuller lives at home, at school, at work and at play.

The Dwyer Group

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FRANCHISEMANAGEMEN

T

The Dwyer Group, a recognized and award-winning example of excellence in franchise management, supporting hundreds of small business owners nationwide—provides the hundreds of units with business tools and processes, marketing support and branding across a diverse set of service industries. Good communication of brand message and methodologies have been a cornerstone of their success.

The Dwyer Group provided proprietary software for franchise management; it utilizes the QuickBooks SDK and a local copy of QuickBooks for accounting functionality. The software is used by multiple users at each franchise, writing to common files; QuickBooks SDK interfaces with these files providing Accounting with the data to perform reporting and billing functions.

Despite this, The Dwyer Group was awash in software compatibility issues largely a result of versioning. Thus, their goal of a robust, common technology platform capable of delivering continued improvements to franchisees had remained beyond their grasp, for lack of the right business partner.

Solution

QUICKBOOKS

FRANCHISEMANAGEMENT

VPN/RDP Session

Uni-Data & Communications

Data Center

1200Franchises

Uni-Data recognized operating across a wide array of computer models of varying ages and processing power was one the hampering factor, so removing the data and it’s manipulation to a robust platform was key to success.

Uni-Data designed a solution that allowed each franchiseediscreet, private and secure access to their franchise datavia a Remote Desktop account located in our SAS70 datacenters.

Endors ement

QUICKBOOKS

FRANCHISEMANAGEMENT

VPN/RDP Session

Uni-Data & Communications

Data Center

1200Franchises

“When I was looking for a technology solutions provider to assist us in the standardization of our Franchise Management systems across The Dwyer Group brands, I turned to Uni-Data. They worked with us to develop a Hosted Virtualized Desktop model that allows us to deliver a secure, high-availability, and robust version of Z-Ware, the Dwyer Group’s proprietary Franchise management application software and accounting package. “The platform Uni-Data developed for us allows continual software updates across all of our brands and franchise units, without requiring much more than a good internet connection at the franchise location.

“Uni-Data’s depth of experience providing enterprise-level Information Technology nationwide meant that they were able to help us manage third party vendors, while providing remote monitoring and remediation of connection and hardware problems at the franchise level. We’re very pleased with having selected Uni-Data as our Technology Partner— the response from the franchisees has been excellent.”

Dean RivieraChief Information Officer - The Dwyer Group, Inc