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VoIP phone systems have become

increasingly popular over the past

decade. With end-of-life system

problems and widespread use of

mobile devices, more and more

companies are ditching their old

landlines and migrating their phone

systems “to the cloud”. For new users,

VoIP can seem highly technical and

complex, but Telzio makes it easy.

We’ve gathered the top FAQs about

switching to a VoIP phone system, so

you can get a better understanding of

what VoIP means for your business.

B U S I N E S S P H O N E S Y S T E M S

MADE EASY

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WHAT IS VOIP?

WHAT ARE THE INTERNET SPEED REQUIREMENTS?

HOW IS THE SOUND QUALITY ON VOIP?

VoIP stands for Voice over Internet Protocol, which simply means

that the audio you hear on a phone call is transmitted over the

Internet, as opposed to traditional analog phone networks.

Most Internet connections today are more than sufficient to

handle VoIP calls. A two-way VoIP call uses approximately 80 kb/s,

and standard broadband connection typically starts at 3 mbit

(3,000 kb/s) and up.

VoIP quality is actually better than landlines. Telzio uses high

quality codecs, which means that audio files are transmitted

without being compressed to the point of diminishing sound

quality. Not all VoIP providers adhere to these same standards, and

therefore may not deliver comparable quality.

CAN I KEEP MY EXISTING PHONE NUMBER?

WHAT HAPPENS IF MY INTERNET GOES DOWN?

WHAT KIND OF PHONES DO I NEED?

Yes. You can transfer your existing phone numbers to Telzio with-

out any downtime in your phone service. All you have to do is

submit an online porting request with your latest phone bill and

we’ll handle the rest.

Telzio enables you to forward calls to cell phones, so even if your

Internet goes down, you can use your smartphone to log into Telzio

and instantly re-route calls to any phone number.

Telzio enables you to Bring Your Own Device (BYOD), so you can

use mobile devices and desk phones. VoIP service works with IP

phones, which are like regular desk phones and connect directly

into your Internet router. Telzio offers a range of IP phones on our

website that are ideal for small businesses, as well as a free mobile

app that enables you to make and receive calls with your business

number on your cell phone.

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HOW RELIABLE IS VOIP PHONE SERVICE?

DO I NEED SPECIAL EQUIPMENT?

DO I NEED TO DOWNLOAD ANY SOFTWARE?

VoIP phone service with Telzio is hosted off-premise, making

it more reliable than legacy phone systems that are located in

your physical office location. Telzio uses secure data centers and

multiple failover servers located all over the world, preventing

downtime due to natural disasters and maintenance.

No. Besides your phones, you do not need any other equipment.

IP phones plug directly into your Internet router and do not require

any other device or adaptor to make it work.

No. Your entire Telzio phone system is managed through the web,

so you don’t have to download any software and you get all the

latest features as they become available.

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WHAT ARE THE BENEFITS OF A VOIP PHONE SYSTEM?

FUNCTIONALITY

COST SAVINGS

MOBILE INTEGRATION

SCALABILITY

The primary benefits of a VoIP phone system include increased

functionality, lower costs, usability across devices, and freedom to

scale.

Telzio enables you to customize a full range of communication features including automated menus, call forwarding groups, voicemail, SMS, fax, and much more. The best part of it is, you can do it all yourself through our easy, intuitive website, without any IT expertise. A complete phone system can be set up in minutes, and any changes are live instantly.

Customers who switch to Telzio frequently save up to 90% on their phone bill. With no setup fees, no maintenance costs, free users, and all-inclusive features, all you pay for are the phone numbers and usage you actually need. The days of needing extra “rollover” lines are over - with Telzio, one phone number can handle infinite simultaneous calls.

Telzio makes it easy for everyone in your company to connect to your business phone system from anywhere. All your users can manage business calls on their mobile devices separate from their personal line, at no extra cost. Our free mo-bile app enables users to make and receive calls with their business number, transfer calls, manage voicemails, and more.

With free users, all-inclusive features, and complete do-it-yourself capabilities, Telzio gives you the flexibility to scale and customize your phone system as needed, anytime, without paying for a professional IT consultant. From 1 to 100 employees, you still only pay for the phone numbers and actual usage - not a “per user” fee for every desk that needs a phone.

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CAN I KEEP MY OLD FAX LINE?

WHAT KIND OF BUSINESSES ARE USING VOIP?

Yes. You can transfer your fax number to Telzio so you can

continue to send and receive faxes. Incoming faxes are sent to you

by email as a PDF, and outgoing faxes are sent by uploading the

document directly through our website. You will no longer need

your old fax machine.

VoIP is used by large and small businesses, from call centers and

multi-national corporations, to independent professionals such as

real estate agents and IT consultants. A one-person company can

use Telzio to manage all their business calls on the road, while a

100-person company spread across international offices can con-

solidate with a central, web-based phone system. Telzio enables

you to customize your phone system to your individual business

needs, from starting up to scaling.

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To get started, just go to Telzio.com and create an account.

From there, you can port your phone number, choose a

plan, order phones, and customize your phone system with

extensions, menus, etc., all through the website. Telzio offers a

pre-configuration service for IP phones so they’re ready to use

once you plug them in.

With Telzio there are no contracts or termination fees, so you

can change your plan and services at any time.

Chat: telzio.com

Email: sales@telzio.com

Phone: +1 (888) 998-9080

H O W D O I G E T

STARTED

QUESTIONS?