B U S I N E S S O R G A N I Z AT I O N

I C T 1 0 4

Introduction to

BUSINESSORGANIZATIONS

WHY DO WENEED TO KNOWBUSSINESS?

WHY DO WENEED TO KNOWBUSSINESS?

WHY DO WENEED TO KNOWBUSSINESS?

Successful business = hot ;-)

BUSINESSFUNCTIONS

BUSINESSFUNCTIONS

Human Ressources

BUSINESSFUNCTIONS

Human RessourcesFinance & Accounting

BUSINESSFUNCTIONS

Human Ressources

Customer ServiceFinance & Accounting

BUSINESSFUNCTIONS

Human Ressources

Customer ServiceFinance & Accounting

Administration & IT

BUSINESSFUNCTIONS

Human Ressources

Operations (Production)

Customer ServiceFinance & Accounting

Administration & IT

BUSINESSFUNCTIONS

Human Ressources

Sales & MarketingOperations (Production)

Customer ServiceFinance & Accounting

Administration & IT

BUSINESSFUNCTIONS

Human Ressources

Sales & Marketing R & DOperations (Production)

Customer ServiceFinance & Accounting

Administration & IT

HRHuman Resources

HRHuman Resources

Recruitment & Retention

HRHuman Resources

Recruitment & Retention

Professional Development & Training

HRHuman Resources

Recruitment & Retention

RedundancyProfessional

Development & Training

HRHuman Resources

Recruitment & Retention

Redundancy

Motivation

Professional Development & Training

HRHuman Resources

Recruitment & Retention

Redundancy

Motivation

Professional Development & Training

Health & Safety Conditions

HRHuman Resources

Recruitment & Retention

Redundancy

Motivation

Professional Development & Training

Health & Safety Conditions

Liaison with trade unions

HRHuman Resources

Recruitment & Retention

Dismissal

Redundancy

Motivation

Professional Development & Training

Health & Safety Conditions

Liaison with trade unions

SALESMARKETINGAND

SALESMARKETINGAND

Product – advice on new product development, product improvement, extension strategies, target markets

SALESMARKETINGAND

Sales Strategies

Product – advice on new product development, product improvement, extension strategies, target markets

SALESMARKETINGAND

Market Research

Sales Strategies

Product – advice on new product development, product improvement, extension strategies, target markets

SALESMARKETINGAND

Market Research

Pricing Strategies

Sales Strategies

Product – advice on new product development, product improvement, extension strategies, target markets

SALESMARKETINGAND

Market Research

Pricing Strategies

Sales Strategies

Sales Team

Product – advice on new product development, product improvement, extension strategies, target markets

SALESMARKETINGAND

Market Research

Promotion Strategies

Pricing Strategies

Sales Strategies

Sales Team

Product – advice on new product development, product improvement, extension strategies, target markets

Research & DevelopmentRD

Research & DevelopmentRD

New product development

Research & DevelopmentRD

New product development

Product testing

Research & DevelopmentRD

New product development

Competitive advantageProduct testing

Research & DevelopmentRD

New product development

Product improvements

Competitive advantageProduct testing

Research & DevelopmentRD

New product development

Product improvements

Competitive advantage

Value added

Product testing

Research & DevelopmentRD

New product development

Product improvements

Competitive advantage

Value added

Product testing

Efficiency gains

Research & DevelopmentRD

New product development

Product improvements

Competitive advantage

Value added

Product testing

Efficiency gains

Cost savings

FINANCE & ACCOUNTS

FINANCE & ACCOUNTS

Links with all other functional areas

FINANCE & ACCOUNTS

Cash flow

Links with all other functional areas

FINANCE & ACCOUNTS

Cash flow

Raising finance

Links with all other functional areas

FINANCE & ACCOUNTS

Cash flow

Preparing accounts

Raising finance

Links with all other functional areas

PRODUCTIONOPERATIONS

PRODUCTIONOPERATIONS

Production methods

PRODUCTIONOPERATIONS

Acquiring resources

Production methods

PRODUCTIONOPERATIONS

Acquiring resources

Planning output – labour, capital, land

Production methods

PRODUCTIONOPERATIONS

Acquiring resources

Planning output – labour, capital, land

Production methods

Monitoring costs

PRODUCTIONOPERATIONS

Acquiring resources

Planning output – labour, capital, land

Production methods

Monitoring costsEfficiency

PRODUCTIONOPERATIONS

Acquiring resources

Planning output – labour, capital, land

Projections on future output

Production methods

Monitoring costsEfficiency

CUSTOMER SERVICE

CUSTOMER SERVICE

Publicity and public relations

CUSTOMER SERVICE

Dealing with customer complaints

Publicity and public relations

CUSTOMER SERVICE

After-sales service

Dealing with customer complaints

Publicity and public relations

CUSTOMER SERVICE

Monitoring distributionAfter-sales service

Dealing with customer complaints

Publicity and public relations

CUSTOMER SERVICE

Monitoring distributionAfter-sales service

Handling consumer enquiries

Dealing with customer complaints

Publicity and public relations

CUSTOMER SERVICE

Monitoring distributionAfter-sales service

Handling consumer enquiries

Offering advice to consumers

Dealing with customer complaints

Publicity and public relations

BUSSINESSORGANIZATION

BUSSINESSORGANIZATION

Organization by Type

BUSSINESSORGANIZATION

Organization by Type

Regional

BUSSINESSORGANIZATION

Organization by Type

Global

Regional

BUSSINESSORGANIZATION

Organization by Type

Global

Regional

Local

BUSSINESSORGANIZATION

Organization by Type

Global

National

Regional

Local

BUSSINESSORGANIZATION

BUSSINESSORGANIZATION

Empowerment

BUSSINESSORGANIZATION

DelegationEmpowerment

BUSSINESSORGANIZATION

Hierarchy

DelegationEmpowerment

BUSSINESSORGANIZATION

Authority

Hierarchy

DelegationEmpowerment

BUSSINESSORGANIZATION

Authority

Chain of Command

Hierarchy

DelegationEmpowerment

BUSSINESSORGANIZATION

Authority

Span of control

Chain of Command

Hierarchy

DelegationEmpowerment

ADMINISTRATIONIT&

ADMINISTRATIONIT&

Use of IT systems

ADMINISTRATIONIT&

Managing estates

Use of IT systems

ADMINISTRATIONIT&

Managing estates

Reception

Use of IT systems

ADMINISTRATIONIT&

Managing estates

ReceptionClerical work

Use of IT systems

ADMINISTRATIONIT&

Managing estates

ReceptionClerical work

Overview of quality control

Use of IT systems

ORGANIZATIONCHARTS

ORGANIZATIONCHARTSHierarchical Structure

ORGANIZATIONCHARTSHierarchical Structure

Managing Director

Sales Director Marketing Director Finance Director

A B C D Market Strategy

Research Purchasing Manager

Sales Manager

Accounts Manager

ORGANIZATIONCHARTS

ORGANIZATIONCHARTSPyramidal Structure

ORGANIZATIONCHARTSPyramidal Structure

MD

Middle Management

Workers

Senior Management

ORGANIZATIONCHARTS

ORGANIZATIONCHARTSEntrepreneurial / Centralized

ORGANIZATIONCHARTSEntrepreneurial / Centralized

R&D

Marketing Sales

Production

Finance

MD

ORGANIZATIONCHARTS

ORGANIZATIONCHARTSCollaborative Structure

ORGANIZATIONCHARTSCollaborative Structure

Sales

Marketing

Production

Accounts

ORGANIZATIONCHARTS

ORGANIZATIONCHARTSCircular / Flat

Marketing Sales

ProductionFinance

R&D

ORGANIZATIONCHARTSCircular / Flat

ORGANIZATIONCHARTS

ORGANIZATIONCHARTSMatrix Structure

Project

Marketing

R&DSales

Finance

HR Production

ORGANIZATIONCHARTSMatrix Structure

CHARTSORGANIZATION

CHARTSORGANIZATION

Changes to business structures

CHARTSORGANIZATION

Changes to business structures

Linked to new thinking on leadership and management

CHARTSORGANIZATION

Changes to business structures

Linked to new thinking on leadership and management

Less hierarchical

CHARTSORGANIZATION

Changes to business structures

Linked to new thinking on leadership and management

Less hierarchical

Global businesses – more complex structures

CHARTSORGANIZATION

Changes to business structures

Linked to new thinking on leadership and management

Less hierarchical

Emphasis on communication and collaboration between sections

Global businesses – more complex structures