1

Modernising Modernising GovernmentGovernment

Putting the “e” in

Inland Revenue

2

Something Changed In 2000Something Changed In 2000

3

SpidermanTM and © 2000 Marvel Characters Inc

4

UK StatisticsUK Statistics ~16 million regular (adult) internet users

– 38% AB, 34% C1, 16% C2, 12% DE– 80% over 25 years old– Rising to ~19 million at end 2000

4.6 million digital televisions– 10 million+ by 2003 (forecasts, forecasts!)

24 million+ cell-phones– Next generation access tool?

Source: New Media Age 22/6/00

5

E-Government So FarE-Government So Far(Toe in the water)(Toe in the water)

Self Assessment– 13,000 tax forms returned

Companies House– 3,000 forms per month

Customs and Excise– 2,000 small businesses doing e-VAT

MAFF CAP schemes– 220 farmers

6

Self Assessment ExperiencesSelf Assessment Experiences Decisions made fast

– Risks taken Mistakes are public

– Press seize every opportunity to ridicule– Changes made fast!

Questions - e-mail:telephone 5:1– Inconsistencies in forms show up right away

Technology, for now, facilitates social exclusion Commercial players

– Much better at delivery than Government

35,000 users05,000 users25,000 users30,000 users20,000 users75,000 users40,000 users15,000 users10,000 users55,000 users50,000 users45,000 users70,000 users60,000 users65,000 users80,000 users85,000 users

7

The GoalThe Goal

Hide complexity of Government– Be citizen-focused– Buy time to re-engineer– Streamline internal processes too

Encourage citizen to take care of herself– Provide “up to the minute” help on the web

50% by 2002, 100% by 2005– Joined Up Government

UK will be “best place for electronic business”

8

What’s the Prize?What’s the Prize?

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How Do We HandleHow Do We HandleWhat’s Coming?What’s Coming?

Your

heritage

is

not

your

destiny

10

PrescriptionPrescription Have courage – be decisive Take risks - learn quickly Be imaginative

– New economy needs new Government Put the best people you have on this job

– Talent is key Buy not build

– Use commercial players to maximize delivery Encourage and support intermediaries