29
Insert Your Logo Here 2009 AICPA Information Technology Conference CIO / Executive IT Management In CPA Firms Peter J. Henley, CPA June 15, 2009

Information Technology Executive Management in the Public Accounting Industry

  • View
    306

  • Download
    1

Embed Size (px)

DESCRIPTION

 

Citation preview

Page 1: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

2009 AICPA Information Technology Conference

CIO / Executive IT Management In CPA Firms

Peter J. Henley, CPA

June 15, 2009

Page 3: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

An Industry in Transition

1980’s – Office manager 1990’s – Network Administrator 2000’s – IT Manager Next decade – Tech executive Now is when techs are pushing up, but the

future is owners pushing down (Growthwave.com, Woodscreek.com)

Page 4: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

How it Works

FormulasPlanningDecision ModelsPolicyRelationships

Page 5: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Skills Evaluation

Leadership Finance

Technical Project Management

HR (intra department)

Marketing & communications (inter dept.)

Business Savvy

Page 6: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Who You Are Trust is developed by processes, and formulas, not charisma. Values must align with the organization Competencies: Strategic agility, business acumen, results- orientation,

financial stewardship, political savvy Thirst for knowledge and lifelong learning Systematic thinker Listening – seek to understand first A positive, upbeat, but realistic person Secure, likeable, approachable with a good sense of humor

Page 7: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Integrity

Trust – It’s your responsibility. Keep your word. Manage deadlines. Be a company person. “They” is YOU! Never defend yourself. Passion, Wattage, Transparency Transparency, patience, kindness

Page 8: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Acceleration

The main thing is to keepthe main thing, the main thing.

Technology is not the goal! Exceptions – Enabling technology:

Acrobat Outlook Anywhere

Portals Multiple monitors

Blackberries

Page 9: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Acceleration "Selling tries to get the customer to want what the

company has, marketing on the other hand, tries to get

the company to produce what the customer wants.“

 (Source: Marketing Myopia, Theodore Levitt, Harvard

Business Review, Jul-Aug 1960)

Page 10: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Acceleration  "… the aim of marketing is to make selling superfluous.

The aim of marketing is to know and understand the

customer so well that the product or service fits him and

sells itself.“

 (Source: Management: Tasks, responsibilities, practices,

Peter Drucker, Heinemann

Page 12: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Implementation Model

Research – Will this provide value to the firm? Lab Test – Will this work in our environment? ----------Decision to purchase or adopt---------- Pilot Rollout – How can we best deploy this? Rollout

Page 13: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Procurement – Where Trust Begins

The PLAN Decisions – consider three levels Know your metrics Vendor management Balance cost cutting with innovation Projects always tied to business strategy This year’s project is next year’s maintenance

Page 14: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Metrics

Percentage of firm gross income Budget line items and categories as a

percentage of total IT expenditures IT expenditures per FTE Firm revenue per FTE

Page 15: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Three Level Decisions

Suggested solution: project, hardware,

software, etc, and what it will cost. Inexpensive solution: “Here’s the cost, and

here’s what’s in the suggested solution

that we won’t get.” Expensive solution: “Here’s the cost and

here’s what we would get in addition to the

suggested solution.

Page 16: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Strategy

There is no such thing as IT strategy! Maintain a historical timeline of milestones Dissect your business’ strategy Every company has a business strategy Ask backwards I’ll get back to you.

Page 17: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

CommunicateWell

(All Directions)

PromoteRespect

AndTrust

WorkEnvironment

EstablishKey Values

In the Culture

RetainOur

People

AttractBest

People

Retain And

ExpandBusiness

PermanentBusiness

Create New And

Innovative Products and

Services

AccelerateGrowth

Innovative Advice and

World-ClassService

New Role of Shareholders

One Firm Concept

EveryoneRealizes

TheirProfessional

andPersonal

Goals

StrategicallyManaged

ClientsEmployeesBusiness CommunityPeers

CareerDevelopment

Core Values People Vision & Mission Strategic Choices Outcome

Support and careFor Community

Client Service

Honesty & Integrity

Teamwork & Interdependence

Clark Nuber is regarded as the best CPA & consulting firm in NW

Private

Not For Profit

Employee Satisfaction

Innovation

Page 18: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Page 19: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Default Strategic Plan

What if my strategic business plan is simply to grow by five

percent per year and maintain 33% net income before

partner compensation?

Amazed clients Effective

processes

Motivated employees Satisfied owners

Mitigate our Weaknesses

Accelerate our Strengths

Page 20: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Client Touch Points

Portals Auditor laptops Telephone system Email Web site Fax Paper financial statements and tax returns Electronic Financial Statements and tax returns Proposals, marketing materials

Page 21: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Team

Cutting edge projects, resume building Training

Who you are, “who” the department is Firm technology profile Industry best practices

Lead by serving. Teammates compete. Always involve HR in conflict

Page 22: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

IT Department Mission Statement

Fast, stable, secure, easily accessible network

Maximize the professional hour

Promote innovation

Page 23: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

IT Commitment to Excellence Professionalism – Honest, dependable, flexible

Communication – Listen closely, present tech. clearly

Teamwork – Build trust, work toward common goals.

Job Knowledge – Maintain skill sets

Task Achievement – High level of productivity & quality

Page 24: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Leadership

When people ask for your help Email, write, speak Teach, and teach your team to teach Open lunch sessions Recruiting and new employee presentations Arm partners with info they can use

Page 25: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Education

Manage your time Read less with more comprehension Develop a personal knowledge base Correct mix of technology and executive skills Lifelong goals

Page 26: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Innovation

Doing the same thing in a better way Using the same amount of funds to do more Shocked colleagues and supervisors Mistakes Innovate - processes, resources, not people Easier to ask for forgiveness than permission

Page 27: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here

Page 28: Information Technology Executive Management in the Public Accounting Industry

Insert Your Logo Here