In the Spotlight: Is Human Capital the Data Center Industry’s Most Valuable Resource?

David J. LeeDirectorDatacenter Dynamics Performance

David J. LeeDirector – DCProfessional Development (DCD Group) London UK

David has more than 30 years of experience in International Sales and Business Development in the IT market, having worked for over 10 years as Head of UK IT Sales for world renowned Rittal involved in all aspects of data center and system design, installation and operations. McKechnie Specialist Products for over 16 years in a variety of roles, latterly as Head of IT International Business Development based in Texas US and this experience has been used to provide vision to businesses focusing on end users, vendors & consultants in a variety of forums. David is a trusted advisor to a variety of clients including FTSE 100, Fortune 500, financial services, education, government and outsourced organizations.

• Data Centers - today & tomorrow• Market drivers• Evolution of Critical Environment Training• The People Problem• Human Factors• Solutions

Topology…

Source: DatacenterDynamics Global Census 2014/5

A Snapshot of data centers today

Internet of Things (IoT)…

USA is the World’s Second Largest Internet User After China (and one of the highest per capita)

Country Internet users Penetration

China 568,192,066 42.3%

United States 254,295,536 81.0%

India 151,598,994 12.6%

Japan 100,684,474 79.1%

Brazil 99,357,737 49.8%

Russia 75,926,004 53.3%

Source: Wikipedia

Data centers are increasing in number, sophistication and importance for supporting the needs of business and society

n

A significant proportion of global growth comes from emerging economic regions, such as Asia and Latin America

Growth will be limited by availability of resources, including power, water, space, skills, materials, money and connectivity

Global Data Center Market Summary

Source: DCD Intelligence

Market Drivers

Market Drivers

Source: DCD Intelligence

• Mission Critical Equipment often contains potentially dangerous electrical and stored energy.

• Only properly trained, qualified and authorized persons using appropriate PPE are permitted to service and operate this type of equipment.

• You should always observe and be alert to posted warning signs and notices.

• Do not perform any work if you are not qualified and authorized.Human error is the leading cause of downtime!

CRITICAL AWARENESS AND THE LEADING CAUSE OF DOWNTIME

• Lack of knowledge of documentation• Lack of knowledge of proper procedures• Low level of proficiency• Improper placement of equipment and

switches• Lack of motivation• Inadvertence• Fatigue

Human Factors in the Data Center…

Solutions to the People Problem…

• 4D skills / needs assessment• Effective / continuous training & personal

development plans• BICSI, CNET, EPI, UTI, DCPRO

• Team agility• Make knowledge ‘central’• Make knowledge ‘accessible’• Staff retention

Standard

Goals

BALANCE SHEET EQUIPMENT PROCESSPEOPLE

Nuclear

Critical Facility

First Responders

Building Engineer

/Operational Structure

Operations/Operational Structure

Military

Solution…

Why?

Worldwide Data Center Employment Figures, 2011 - 2015

Source: DCD Intelligence

Data Center Workforce By Region

2014 2015% Increase

2013 to 2014

% Increase 2014 to

2015

ASIA PACIFIC 139,750 150,950 8.0% 8.7%

NORTH AMERICA 109,500 119,500 9.1% 5.0%

LATIN AMERICA 72,250 77,200 6.9% 6.9%

EUROPE 204,500 212,150 3.7% 3.5%

MIDDLE EAST & AFRICA 24,000 25,700 7.1% 9.9%

Source: DCD Intelligence

Highest Level of Data Center Qualification Achieved, 2012 to 2014

% C

ensu

s Sa

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es

Source: DCD Intelligence

Consequences of Skills Shortage By Companies Concerned On The Topic

Source: DCD Intelligence

Actions Taken In Response To Data Center Skills Shortage by End Users

%

Source: DCD Intelligence

In the Spotlight: Is Human Capital the Data Center Industry’s most Valuable Resource?

Thank You for Listening…Any questions?