IdealGov ideas for Gov CIO Nov 2004

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www.idealgovernment.com sponsored by Kable 2

We’re all in this together

• Destination: e-enabled government in intelligent, connected, sustainable world

• once-only stage in evolution • plus once-in-a-generation economic

imperative• This needs a way forward, and a

communicable one at that.

Contributors included

Nick CreaghGareth MorganFrancis Bottomleya London-based adviserPeter ReedFred Perkins



Helen SPanWingham RowanBen RowlandDr Geoff PickeringDr Stefan BrandsPhilip Virgo


The Ideal Government on-line brainstorm

• Group web log during October 2004• “what we want” and “wouldn’t it be better if…” • Open to all - public servants, corporates, policy

makers, customers• Early adopters, “awkward squad”, NGOs,

helpers and advisers• Possibly unique in offering attenuated

impression of thinking from this network• 100 entries, 140 comments, 60 authors, 12,500

page views


Ruth LoeblRonnie MonaghanCatherine PaiceTom SteinbergLee BryantChris GahanAnon from NICIS


“Wouldn’t it be better if...” (Wibbi)

• outcomes (not obstacles or route map)• iterative process• needs dialectic of inventors and users• the machine needs a feedback loop

• the people and mechanisms are out there waiting

• more fun, more worth while than griping


Terri DowtyDave WalthoJackie DanickiMichela LedwidgeMalcolm TaylorAnon from FCO


Input for government’s data management professionals

• highly condensed and edited, the web log falls into three themes• grow services in a co-creative process • break the vicious cycle at point of trust• scoop up some quick win suggestions from

on-line community, client advocates and NGOs


Wendy GrossmanRichard BestSteven VossTim OrchardRay CorriganAnon from DoH


1. Design and users

• Beyond “user centric” lies “co-creation”• Make government navigable• …and accessible for all• FoI voyage to the interior - wikipedia• Let agents and users do the joining up• Wibbipedia - compendium of ideals• If we want tax like Sweden, stats like Finland,

visas like Australia, and other personalised automatic services...


Jim NortonAmparo GutierrezVin SumnerAlex SingletonTom SteinbergIan Brown


2. Foundations of trust -

• Confidence that systems designed and constructed by government CIOs• Match best commercial practice for integrity,

transparency, audit, accountability• Manage identity and access without

sacrificing privacy• Conform to letter and spirit of data

protection• apply maximal anonymity - see Prime wish

list• Voter-verifiable ballots that withstand

challenge- let’s not go to FloridaContributors included

Nick BohmSarah Hamiliton-FairleyCharles LoweMike ButcherAnon from Cabinet Office


3. Quick wins and suggestions

• Test out “government via Google”• then optimise it - cheap and easy• “Ask us anything” button with callback• Low cost RSS for FoI/legal requirements• Attenuation and response

• expect replies to consultations and handle with respect

• prepare to “Stop blaming the computer”• new realism about demand management


David CasacubertaJason Kitcat Adriana Cronin-LukasWilliam HeathAlan Burkitt-GrayTom FullerMore anons


Contributions came from

RNIBNACABStartHerePrimeFIPRLASA


That was fun. What next?

• Is it helpful?• Just for CIOs or for others also?• Just once, or ongoing?

• As user research, a forum, or electronic input (eg with CitAdv Case system)

• public or private

Contrbutions came from

ArchrightsKableCredenticaEurimJ-Dom

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Technology

IdealGov ideas for Gov CIO Nov 2004