CommunicationSkills

By: Caroline S and Austen G.

Communication is the exchange of…..

Thoughts

Information

Messages

Written communication is through…

We communicate through…

Telephones

Reports

E-mails

Face-To-Face Meetings

Video-ConferencingLe

tters

Non-Verbal Communication

Eye contact

Facial expressions

Gestures

Posture

Proximity

HumourParalinguistic

• Finishing others’ sentence• Preparing our response

before someone has completed speaking

• Multitasking while ‘listening’• Filtering content or meaning based on

the speaker • Speaking for others (we…)

Effective CommunicationListen Actively

Reading Information Carefully

Avoid Confusion

Asking Questions for better understanding

How to Improve: Eye ContactDifferent ways of eye contact:• Direct eye contact

• Looking downwards• Raised eyebrows• Single-raised

eyebrow• Bent eyebrows• Tears

These show: • Confidence• Listening carefully or guilty• Doubting• Admiring• Sudden focus• Emotional

Smiling is a powerful cue that transmits:• Happiness• Friendliness•Warmth• Liking• Affiliation

How To Improve:Gestures

• If you fail to gesture you can be perceived as boring or stiff.

• Head nods communicate positive reinforcement and indicate you are listening

• Use these skills to improve communication • Find new ways to

communicate either through verbal or non-verbal

TO FINISH