Upload
aca-it-solutions
View
468
Download
2
Embed Size (px)
DESCRIPTION
It can be a daunting challenge for an organization to transition from an embedded email culture to a more structured solution like JIRA Service Desk. This problem is compounded when external partners are involved. Through practical customer examples, we will cover how to iteratively graduate from email support, and set up a full-blown service desk. This talk was presented by Tom Moors at the Atlassian Summit 2014 on Sept 10, 2:00 PM – 2:20 PM.
Citation preview
#atlassiansummit
TOM MOORS • ACA IT-SOLUTIONS • @TOMMOORS
How to Graduate From Email Support
https://www.flickr.com/photos/superciliousness/57988068/
Belgium
#atlassiansummit
Belgium 2 - USA 1
http://sacramento.cbslocal.com/2014/07/01/usa-ousted-from-world-cup-with-overtime-loss/
Who is Tom Moors?
600mails per day
3,000mails per week
more than
12,000mails per month
Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
#atlassiansummit
http
s://w
ww.
flick
r.com
/pho
tos/
mat
tbro
wne
/556
1294
50
S u p p o r t
Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
S u p p o r t
Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
#atlassiansummit
https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue
https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui
<< Workflow >>
https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner
Combine FlowsValiantys Exocet
Create on Transition for JIRA
S u p p o r t
Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
#atlassiansummit
https://www.flickr.com/photos/100095819@N06/14318481807
#atlassiansummit
http
s://w
ww.
flick
r.com
/pho
tos/
lord
isgo
od/1
4513
4564
10
SLA
S u p p o r t
#atlassiansummit
https://www.flickr.com/photos/knecke/4117277868https://www.flickr.com/photos/stevebond/
https://www.flickr.com/photos/29487767@N02/2855271953
<< Improved portal >>
http
s://w
ww.
flick
r.com
/pho
tos/
puyo
/181
3133
102
Facebook Like Icon from Vector.me
<< Data-driven change >>
https://www.flickr.com/photos/wwarby/4915969081
TOM MOORS • ACA IT-SOLUTIONS • [email protected] • @TOMMOORS
Thank you!blogs.aca-it.be