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In this session we’re exploring ways of understanding, gathering, recording and controlling the true costs of project administration. The principles we’ll be looking at apply to any type and size of professional services organisation working in any sector. We’re going to look at five best practice approaches that will help you achieve lasting cost savings. One of the areas we’ll touch upon I’m sure is close to your hearts -- and that’s how admin sometimes has a tendency to assume almost as much importance as actually delivering services to clients. I’m not going to suggest that good governance isn’t best practice…of course it is. But sometimes the reporting requirement becomes so onerous, managers run out of time to manage. There are costs and opportunity costs associated with the reporting imperative. There are also timing issues to think about -- issues are often only spotted when reports are complete, rather than at a time when they could be avoided. So, one of the key areas I’ll be taking you through today is the use of automated reporting to ease the burden and free managers up to manage and make a real contribution to driving the company forward rather than just burying themselves in post-events analyses and always looking backwards. The name of the game is project success and everything we’re looking at today is designed to help you guarantee that your company delivers nothing less than its best performance every time, on every project. Whatever field you work in this webinar will give you some ideas on how professional service delivery can benefit from failsafe systems that support the efforts of your fee earners and drive more profitable outcomes for your company.
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PAGE 1 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
MASTER CLASS WEBINAR SERIES
Better Business Performance for Professional Services Organisations
How to control project admin costs to deliver greater project value
PAGE 2 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Administrative Processes should not be a burden
Is Admin the Backbone to Company Efficiencies or just a Burden? Reports are action documents, not light-reads
But there are only so many hours in the day
And so many people
Who need to know so much
if the act of reporting itself becomes all-consuming, then the value of doing it evaporates….
PAGE 3 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Admin
Information
Insights
Outcomes
The Backbone of Project Management
The Automated Alternative Set requirements in advance for
smoother project delivery
Survey the entire project portfolioto benefit from economies of scale
Reduce time on compiling information, free time up to learn from the information
PAGE 4 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Improve Your ROO
Better Use of Resources Understand the status of the entire
Project Portfolio and overall ResourceDeployment
Provide Real Time access across any Device from any Location
Accessibility drives the better use of resource time
The more you can see relevant information, the more you can controlcosts
Deliver better, faster, more cost-effectively
PAGE 5 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Improve Your ROI
Cost Savings Create Costs Savings Refocusing attention away from admin leads to more inspired
thinking
Base actions on insights
Quality use of time generates better results and that makes more cost effective use of resources
Results in higher quality project delivery
Increases the Return in Investment in Talented Resource
Avoid human error, trust the machine
Control costs, avoid risks, address contingencies
PAGE 6 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Project Success in Professional Services
On Time
The top pressure [faced by project managers] is customers frequently changing their minds mid project (41%). Professional services project managers can end up wasting time and, most importantly, scarce resources to meet vacillating customer demands.
Aberdeen Group – Project Management in Professional Services
77% = Industry average
89%
On Budget
86% = Industry average
94%
PAGE 7 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
5 Ways to Achieve Lasting Cost Savings
Tighter Admin Drives Greater Project Profitability and Reduces Costs Automate everyday tasks
Simplify change management
See potential issues earlier
Focus on process improvement
Empower project teams and staff
Deliver best. Better.
PAGE 8 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Streamline Administrative Tasks
Focus on your core skills Admin supports delivery: it doesn’t
replace it
Automation liberates core skills – focus on what you do well, and do it better
Delegate the tasks but elevate the process
Visibility → control → better ROI
Streamline the way you do things
PAGE 9 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Simplify Change Management
Avoid Panic and Respond to Change Effectively Build in solutions to potential
changes in customer demand
Scenario planning supports contingency preparations
Spot potential issues with comprehensive visibility of every detail
Assess the impact of change and manage customer expectations
Keep your team connected
PAGE 10 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Spot Potential Issues Earlier
Expect the Unexpected Define an issue resolution plan at the
start of the each project and continually review
Good contingency planning willhelp absorb the shock and maintain project progress
Understand the wider picture with Strategic Resource Management
Minimise impact of change on project costs
One hub and everything links in
PAGE 11 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Focus on Process Improvement
Take Back Control Minimise errors
Streamline administration
Improve project quality through standardisation: Project planning Time and expense logging Risk management Contract management and billing Project status reporting
PAGE 12 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Empower Project Teams and Staff
Improved Processes. Drive Efficiency. Make all individuals more time
conscious and more time-efficient
Drive better project delivery
Focus on your greatest asset – your people
Become a great company to work for
Deploy best practice and attract the best staff
PAGE 13 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Role of Technology
Empower the Business• Professional Services Automation
(PSA) improves:
– Visibility
– Insight
– Control
– Accuracy
• A cost-effective project management system saves money, improves efficiency and increases profitability
Visibility Insight
Control Accuracy
PAGE 14 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction, Increasing Profitability
PAGE 15 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – Deliver Greater Project Value
Control Your Costs. Control Your Destiny Consign hidden, unbillable, unnecessary costs to history
leverage tighter admin as the backbone of better project delivery
Automate everyday tasks: Visibility → control → better ROI
Simplify change management – avoid major upheaval
See potential issues earlier – plan for contingencies and manage resources
Focus on process improvement
Empower project teams and staff
PAGE 16 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting whitepapers, Webinars, PSO Insight blog and FREE trial of KeyedIn Projects
Visit: www.keyedinpso.com
PAGE 17 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day Trial Today• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and deployment effort
• Delivery is backed by impressive Service Level Agreements
• Interfaces with ERP, CRM or financial/accounting software
PAGE 18 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and Answers
Thank You
Email: [email protected]
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects
