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GEORGIE BOTTOMLEYUX RESEARCH • ATLASSIAN
@BOTTOMLEY_G
How Atlassian’s user research went agile
(and so can yours)
BECKY WHITEUX RESEARCH • ATLASSIAN
@BECKYWHITE11
Sydney Research Calendar
Monday Tuesday Wednesday Thursday Friday
Server Design Confluence Confluence Mobile
JIRA Service Desk JIRA JIRA Mobile
Repeat!
Week One
Week Two
We had loads of quantitative data, but little qualitative data
Interaction with customers was
limited and silo-ed
Research was difficult to execute, wasn’t
repeatable
Problems
Expensive!
Sometimes takes months
In-depth
Usually hire outside firm
$0 - $800
2 weeks
‘Just enough’
Anyone can do it
Traditional Research
Agile Research in Atlab
““
“Seeing users confused was somewhat frustrating, but I saw the value in our assumptions failing— better to fail while prototyping than in production. You gotta get excited about hearing things you don't want to hear.”
- Atlassian developer
Hipchat MultiOrg - Status Icons
Jacob Sordon
Bobby Jackson 1
Ann Gordon
Angela Daniels 4
Samantha Castro
Nancy Newman
Christina Miller
Robert, Christina, Nan…5
Lawrence James
Benjamin McCoy
PEOPLE
AD3 Spike
Gone fishing 13
Parents anonymous
Front deskers
ROOMS
Atlassian
Search
Ann Gordon 11:49 PM
I think we need to reign in the colour a bit, try make these closer to our colour ratios.
Lawrence James 11:48 PM
@chriller holy shit that looks good! I think the guy on the top is using 24kt gold paint!
Matt Skoog 11:48 PM
oh wow! I really love the style.
Christina Miller 11:46 PM
upload.png249K
Christina Miller 11:42 PM
@pizza Have you seen the new illustration? Let me track it down right quick.
Plan here: https://extranet.atlassian.com/display/ADG3/ADG+3+Spike+2ADG 3 Spike
Send a message
Today, Wednesday, Jul 6, 2016
MultiOrg Sidebar
Ann Gordon 11:49 PM
I think we need to reign in the colour a bit, try make these closer to our colour ratios.
Lawrence James 11:48 PM
@benjamin holy shit that looks good! I think the guy on the top is using 24kt gold paint!
Benjamin McCoy 11:46 PM
upload.png249K
Benjamin McCoy 11:42 PM
@pizza Have you seen the new illustration? Let me track it down right quick.
Matt Skoog 11:48 PM
oh wow! I really love the style.
Plan here: https://extranet.atlassian.com/display/ADG3/ADG+3+Spike+2ADG 3 Spike
Links
Files
4
Members
Jacob Sordon
Bobby Jackson 1
Ann Gordon
Angela Daniels 4
Samantha Castro
Nancy Newman
Christina Miller
Robert, Christina, Nan…5
Lawrence James
Benjamin McCoy
PEOPLE
ADG 3 Spike
Gone fishing 13
Parents anonymous
Front deskers
ROOMS
Atlassian
Search historyChatsSearch
Hipchat MultiOrg - Status Icons
What do these icons mean to you?
Why are these different?
13
AD3 Spike
Lawrence James
AD3 Spike
Lawrence James
AD3 Spike
Lawrence James
13
13
This one…
This one…
This one…
This one…
This one…
This one…
What do these states indicate to you?
13
Visit the Design Feedback Zone
by the food court
Sign up for Atlassian’s Design Feedback Group
atlassian.com/user-research
You can participate too:
All you need: Nice to have:
Conference room
Laptop with front-facing camera & microphone
Recording software
Additional conference room for colleagues to observe
External monitor
Keyboard and mouse
Webcam
Microphone
Document camera (for apps and tactile activities)
$0 (likely) < $150
WA R M - U P Q U E S T I O N S ( 1 0 - 1 5 M I N S )
I N T R O D U C T I O N ( 1 0 M I N S )
B O D Y O F T H E S E S S I O N ( 2 0 - 3 0 M I N S )
R E F L E C T I O N Q U E S T I O N S ( 5 - 1 0 M I N S )
Research session structure:
I N C E N T I V E + G O O D B Y E ( 5 M I N S )
1. Find a space + equipment 2. Invite participants 3. Create discussion guide 4. Test your work! 5. Analyze and communicate
findings
Agile Research• Saves time, money and
sanity
• Continuous iteration, continuous research!
• Different research methods at each stage