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Businesses in Africa are been affected by unstable terrestrial networks. VSAT on demand backup solutions such as SkyVision Active business continuity service, allow African enterprises and businesses to benefit from the developing ICT industry in Africa and increase their competitiveness, productivity and profitability. The presentation was given by SkyVision at the SatCom 2013 exhibition in Johannesburg, South Africa.
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Confidential Property of SkyVision Global Networks Ltd. © 2013
How African enterprises can benefit from VSAT backup solutions when
adapting to new terrestrial networks
Confidential
SkyVision At-A-Glance
2
Established in 2000
130 Employees
Operating in over 50 countries
Serving over 400 customers and over 2000 sites
Satellite Service Provider of the Year
Confidential
Global Coverage, Local Presence
3
Global Operations & Facilities
Over 80 leading African service providers are amongst our customers
Local representatives, partners and resellers in over 50 African countries
Local staff in 12 African countries
24/7 Multilingual Technical Assistance Center
11 POPs and teleports worldwide, including Zimbabwe, Nigeria, Kenya, DRC, South Africa the Middle East, US and Europe
Confidential
Satisfied Customers & Partners
Financial
NGO & Government
Energy/ Oil & Gas
Mining
Travel & Leisure
Telcoms & ISPs
Cellular Operators
4
Confidential
ICT Transforming African Businesses Development
Internet use by African businesses
6
Many companies and organizations still use the Internet primarily for simple research
More than 80% of surveyed SMEs believe taking better advantage of the Internet will improve their businesses’ economic performance
Expenditures in ICT within Africa could exceed US$150 billion by 2016
Dalberg Research Survey of 1 307 organizations operating in Ghana, Kenya, Nigeria and Senegal, 2012. Source: World Bank Databank - African Development Indicators, ITU Measuring the Information Society, 2011
Trends in Internet solutions for businesses
Increasingly focused on service delivery (23%) and information management (24%).
Internet solutions are no longer about communication alone
7
0 10 20 30 40 50
Communication, Awareness,
Marketing
Information management
Service delivery
2009-2012
Pre - 2009
% of total Internet enabled business solutions in Kenya, Ghana, Nigeria and Senegal (2009-2012 vs. pre-2009) Source : Impact of the Internet in Africa, Dalberg 2013
ICT connectivity’s impact on Africa’s competitiveness
8
Development of ICT and ICT connectivity is crucial to the productivity, efficiency and competitiveness of African businesses.
Africa’s competitiveness trails Southeast Asia, Latin America and the Caribbean in the quality of infrastructure & ICTs.
Technological readiness and adaptation of new technologies need to significantly improve to enhance productivity of African industries.
The Africa Competitiveness Report 2013 - World Economic Forum
Importance of ICT connectivity to global value chains
9
ICT connectivity allows African enterprises to increase their share in the global value chain
Real-time information sharing is crucial for production-related data, delivery times, and, in some cases, also training
IT based importing and exporting processing contributes to efficiency and transparency
ICT connectivity is crucial for business-to-business and business-to-consumer customer relations as well as for communicating with buyers
The Africa Competitiveness Report 2013 - World Economic Forum
Cloud computing has the capability to transform how businesses in Africa operate
10
Key benefit is the shifting from a capital expense (CapEx) model to an operational expense (OpEx) model
Cloud computing - main benefits:
Access to cutting-edge applications, platforms and infrastructure cost-efficiency
Reducing IT related expenses
Faster time to market of new products and services
Scalability & efficient use of licenses, storage & computing power
Reliability and availability of business applications & databases
Cloud computing in Africa
11
Availability of high-speed access - main barrier for the adoption of cloud computing in Africa
55%
Most common available data rates 500Kbps – 2Mbps 52%
Nearly 47% of CIOs in Africa are already engaged in cloud strategy of some kind
Unified Communications and Managed Internet are the most common Cloud services offered by African service providers
Banking and Education sectors are the first to have adopted Cloud Computing in Africa
ITU report on Cloud computing in Africa: Situation and perspectives (2012) IDC Cloud Strategies for the CIO: Preparing for 2013 and 2020
Breaking through the cloud adoption
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Cost-effective access to reliable, high-capacity bandwidth is vital to the evolution of cloud computing in Africa
With no on premises processing lack of connectivity to business applications and data mean no productivity and loss of revenue
Redundancy at the data center & of the access links ensures business continuity
Connected Africa
14
Corporate customers are looking at the fixed wireless and fiber services as their network access solutions
Sources: ITU , Hamilton Research,
Mobile broadband in Africa show the highest growth (11%)
40% of the population are within a 25km range of a fiber node
By 2015, more people in Sub- Saharan Africa will have access to mobile networks than to electricity in their homes
Terrestrial Networks in Africa
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Terrestrial networks still suffer from Limited coverage
High congestion
Lack of guaranteed SLA
Vandalism
Un sustainable power supply
In today’s fast-paced corporate world, businesses cannot afford to have their Internet or VPN connection down
Assessing the Financial Impact of Downtime
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A simple way to project the potential annual revenue loss from downtime is with the equation:
LOST REVENUE = (GR / TH) x I x H
Gross yearly revenue of the served business unit
Total yearly business hours
Percentage impact
Number of hours of downtime
Other Impacts of network downtime
Employees Productivity
17
The affect on employees is determined by their dependency on ICT
Credibility & Customer satisfaction
Customers who rely on a product or service can not be served
Lost business opportunities
Prospects/Customers will not wait for a network restoration
Damage to Brand image - bad publicity Bad service = a bad brand image
Employees Morale Is affected when they can not do their work properly
Options for WAN redundancy
18
Businesses of all sizes need to look at their network and the Internet in particular as one of their most strategic assets
What are the alternatives? • A wireless/fiber based service from a 2nd provider
• Mobile Broadband service
• VSAT based on demand backup service
Mobile broadband as a back up option
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The vast majority of broadband traffic in SSA is
transmitted over Mobile networks
The Mobile networks suffer from:
Limited spectrum availability
Increasing customer demands for bandwidth
Increased network congestion
Low service quality
And therefore are not sufficient to support enterprise access & applications
SSA Mobile Observatory 2012- GSMA, Deloitte and Wireless Intelligence
VSAT is the ideal network back-up link
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True redundancy Bypassing terrestrial networks, the VSAT network is protected from breaks in fibre optic, wireless & copper local networks
Scalable bandwidth Mirror your primary network link capacity or use it to support only mission critical applications
Availability Unlimited service coverage
VSAT equipment is straightforward to install
Reliable enterprise-level Transports any IP payload and enterprise application
Security Can include data encryption for enhanced security
VSAT provides:
SkyVision Active – backup on demand
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SkyVision Active - VSAT backup solutions for business continuity provide a redundant backup connection that keeps businesses connected when primary Internet/VPN service fails
Hot redundancy - Always on ready for immediate usage and also supports auto data switch over.
Unlimited, dedicated connectivity on demand
Utilizing an all IP-based advanced VSAT platforms
Supporting a variety of data rates and applications
Cost effective – pay per use service
SkyVision Active for Internet Access
22
SkyVision Teleport
Terrestrial Network
Branch Office
Branch Office
Primary WAN LINK
Internet
Or Data Center
X
Confidential
Upscale hotel in Abuja, Nigeria
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SkyVision Active – on demand back up connectivity with VLAN separation of Internet and VPN payloads
THE NEED A reliable and affordable backup on demand Internet & VPN connectivity
THE SOLUTION
The hotel hosts many business men, government expeditions and conventions.
Requirement for business grade dedicated and premium internet access for the hotel guests and VPN connectivity for the hotel staff for continuation of the administration and operation of the hotel during an outage of the primary WAN connection.
Hospitality
SkyVision Teleport
Terrestrial Network
Hotel
Primary WAN LINK
Internet
Private
Network
Backup LINK
Confidential
Food Concepts Nigeria
24
Fiber Leased Line SkyVision
Teleport in Lagos
Food Concepts Head office
Retail
A large retail food chain of bakeries and fast food locations, needed a high-speed network solution to run their Oracle ERP software across sites all over Nigeria.
THE NEED
SkyVision Active as backup to terrestrial links providing business continuity THE
SOLUTION
“I commend SkyVision for your fully optimized service provisioning. We really appreciate your support and will continue to sing your praises to our business partners and customers.” (Mr. Azeez Buari, Head of Information Technology, Food Concepts).
Confidential
Saving example
An enterprise branch lost revenue due to network downtime is $3000 per day
Assuming down time of 3 days/month
The monthly loss will be $9000
The customer is subscribed to SkyVision Active with 512Kbps/512Kbps data rate package
The service charge for 3 days would be $850
Which saved the enterprise $8,150
And a network access downtime !
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Confidential
SkyVision local HUBS
SkyVision operates these local/regional VSAT hubs:
South Africa – Amos 5, Ku and C-Band
Nigeria – IS-14, C-Band (pops in Lagos & Abuja)
DRC – W2A (10A), C-Band
Kenya – W2A (10A) ,C-Band
Guinea – Arabsat 5A , C-Band
Zimbabwe – W2A (10A), C-Band
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Confidential 27
SkyVision… Your Link to Global Communications.
www.skyvision.net
Confidential Property of SkyVision Global Networks Ltd. © 2013
Thank You Ofer Farkash
Product Manager