GST 5083 - INFORMATION SYSTEMS & ELECTRONIC COMMERCE

MASTER OF BUSINESS ADMINISTRATION

Malaysian Graduate School of Entrepreneurship & Business

UNIVERSITI MALAYSIA KELANTAN( UMK SARAWAK )

GROUP MEMBERS

1. Arni B. Hj. Morshidi P14D461P2. Anisah Bt Ismail P14D389P3. Syarifah Rohaya Bt Wan Idris P14D397P4. Dayang Adelina Bt Hj Abang Muan P14D394P5. Norhana Aini Bt Saini P14D398P

HONAM PETROCHEMICAL’S QUEST FOR BETTER MANAGEMENT REPORTS

CASE STUDY MEETING 6

Question 1•List and describe the information requirements of HPC’s new management system. What problems was the new system designed to solve?

Question 2•To what extent were “people” problems affecting management decision making at HPC? What were some of the management, organization, and technology issues that had to be addressed by the new system? How did the system’s designers make the system more “people-friendly”?

Question 3•What role did end users play in developing HPC’s new system? How did the project team make sure users were involved? What would have happened to the project if they had not done this?

QUESTIONS

Question 4•What other steps did HPC take to make sure the system was successful?

Question 5•What types of system-building methods and tools did HPC use for building its system?

Question 6•What were the benefits of the new system? How did it change the way Honam ran its business? How successful was this system solution?

QUESTIONS

Question 1

List and describe the information requirements of HPC’s new management system. What problems was the new system designed to solve?

Information Requirement

Problems was the new system designed to solve

Reliable report Report that are able to accurately measure management performance and provide useful, accurate information for increasing sales and reducing costs

Unsanitized data -Report must up to date-not need to sanitized to “look better” tosenior management

Fast report Anytime access on the report anywhere and anytime

Enterprise wide visibility

Can access and share the data easily across the various business unit and functions

Question 2

To what extent were “people” problems affecting management decision making at HPC? What were some of the management, organization, and technology issues that had to be addressed by the new system? How did the system’s designers make the system more “people-friendly”?

“ People” problems

• Individual managers were processing and manipulating the data to make their departments look better to senior management.

• Executives at the chemical firm wanted access to the data before they went through manipulation or processing.

Management, organization and technology issued

• Up to date information can be shown during the meeting to ensure all discussions and decision making are based on the consistency and timely view of the data.

• No longer do top level decision makers

Question 2

To what extent were “people” problems affecting management decision making at HPC? What were some of the management, organization, and technology issues that had to be addressed by the new system? How did the system’s designers make the system more “people-friendly”?

The system should be more users friendly.

• Web access from multiple location• Required little training on how to use the system• Well designed– user friendly screen and data entry forms• Simple and easy to updates• Easy to troubleshoot• Efficient

Question 3

What role did end users play in developing HPC’s new system? How did the project team make sure users were involved? What would have happened to the project if they had not done this?

• IT organization started by asking executives to list existing report they were received and to access the usefulness of each.

• To list existing reports• Meeting with executives at different location where

the system was being rolled out to received any user’s requirement.

• Executives were asked if there were additional report old data from which of their organizational group were benefit. The dialogue proved very helpful in developing the right set of reports and dashboard for executives

Interview and discuss

with department

involved

• Project team encourage users to start working with the new system

• Discussion and explain with executives regarding the system benefit.

• Continuous campaign and awareness program to executives to ensure their use the system effectively

Campaign

Question 3

What role did end users play in developing HPC’s new system? How did the project team make sure users were involved? What would have happened to the project if they had not done this?

• Benchmarks with other companies in the industry that can provide a good look at the data brings to most value.

• Project team visited the various manufacturing plants when the system was being rolled out and had in depth discussion with executives about benefits of the new systems as well as hoe to use it.

Benchmark with others and develop

strategy

• Less refine data as required by the users and for management decision making.

• It will create unpleasant experience for three end user should there is any hick up.

• Inaccurate or untimely data flowing into executive’s dashboard.

What would have

happened to the project if they had not done this?

Question 4

What other steps did HPC take to make sure the system was successful?

Phase approach

Rather than pushing a new system onto executives in the ERP life cycle ERP

software and confident with the quality of the report.

Question 5

What types of system-building methods and tools did HPC use for building its system?

Type of system-building methods

Problems was the new system designed to solve

Reliable report • Report that are able to accurately measure management performance and provide useful, accurate information for increasing sales and reducing costs• To make the data easily accessible, the system displayed a very intuitive web-based user interface.• Used for performance management, planning, reporting, query and analysis and enterprise information management.• Provide self-service access to data from databases and excel-spread-sheets.• An ad hoc query, reporting and analysis tools that is used to create queries or use existing reports, format retrieved information and perform analysis to understand trends and root cause.

Question 6

What were the benefits of the new system? How did it change the way Honam ran its business? How successful was this system solution?

Benefit Change the way Successful system solution

Unbiased Data Executives no longer are limited to sanitized scale data in an outdated presentation format.

Accurate data

Timelier decisions Reduce time to collect, process and track data for decision making.Delivers timely information and various analytics to end users.

Efficient result & rightdecision making

Improved businesscompetitiveness

Ensure consistency of information and establishes structure for global sharing of information.

Increase business competitiveness through global used of information system.

Improvedaccessibility

Display data via management, cockpits, dashboard or widgets.Provides unstructured .to ensurereadability

Get up to date dataand easy to prepare a report