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NetApp Business Continuity Customer Success Stories Updated Jan, 2010

High Availability Disaster Recovery Customer Success Stories[1]

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NetApp Business Continuity Customer Sucess Stories Jan 2010

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Page 1: High Availability Disaster Recovery Customer Success Stories[1]

NetApp Business Continuity Customer Success StoriesUpdated Jan, 2010

Page 2: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 2

Customer success stories

This slide set is a consolidation of the newest success stories that contain NetApp business continuity products:

SnapMirror & MetroCluster Anadarko (Industry: Energy) Centaline (Industry: Real Estate) City of Sioux Falls (Industry: Public Sector) Concord Servicing (Industry: Financial Services) Corelio (Industry: Media) Ijsselland Hospital(Industry: Healthcare) MercadoLibre (Industry: Retail) Nixon-Peabody (Industry: Legal) RMT (Industry: Energy) Thomson-Reuters (Industry: Business Services) Thunderbird School of Global Mgmt (Industry: Education) US Army North (Industry: Public Sector) Western National Group (Industry: Real Estate)Note: Included in backup are additional legacy references

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Anadarko

Customer success story

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© 2008 NetApp. All rights reserved. 4

Anadarko

Challenge– Strengthen data protection for SAP system,

enhance disaster recovery, manage complex IT infrastructure

Solution– Protect critical SAP data with NetApp FAS

storage systems plus SnapMirror replication software for DR and SnapVault for backups; improve efficiency of DR testing with FlexClone

Benefits– 30% improvement in SAP application response

time

– Reduce backup time from 28 to 34 hours to .5 to 2.5 hours

– Reduce recovery time from 72 hours to 4 hours

– Ability to test DR without interrupting production

Industry Energy

Solution Disaster Recovery Backup

Protocols NAS: NFS

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© 2008 NetApp. All rights reserved. 5

Anadarko

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Anadarko

- Rick Stuart, Manager, UNIX and storage systems

“We can schedule a DR test without interrupting production—or IT administrators’ regular activities. This capability gives us added security and confidence knowing we can recover because we perform the tests more frequently,” Stuart says..”

For full story:http://media.netapp.com/documents/anadarko.pdf

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Centaline Property

Customer success story

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© 2008 NetApp. All rights reserved. 8

Centaline Property

Challenge– Achieve centralized storage of business

system data and disaster recovery Solution

– Implement a NetApp® storage and consolidation solution for a VMware®

environment. Benefits

– Achieved safe and effective management with constant costs

– Reduced maintenance difficulties– Upgraded system performance – Enhanced business competitiveness

Industry Real Estate

Solution Disaster Recovery Virtualization

Protocols FC SAN IP SAN NAS-NFS

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Centaline Property

“With the NetApp storage technology and a VMware solution, we have achieved unified data storage, safe and effective management, constant costs, and reduction of the degree of maintenance difficulty. Moreover, we have greatly strengthened our business competitiveness.”

Zhu Jiasheng Central IT Director, Centaline (China)

For full story:http://media.netapp.com/documents/centaline.pdf

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City of Sioux Falls

Customer success story

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© 2008 NetApp. All rights reserved. 11

City of Sioux Falls

The challenge– Applications in a growing standalone VMware®

environment were at risk of single-point failure.

The solution– Pair VMware with NetApp for better reliability and

faster data protection and restores.

Benefits– Reduced multihour tape backups and restores to

minutes, or even seconds

– Implemented reliable turnkey remote disaster recovery

– Reduced time to provision storage from 6+ hours to 5 to 10 minutes

– Streamlined and secured police digital video storage and

Industry Public Sector

Solution Virtualization Disaster Recovery Backup & Recovery

Protocols IP SAN (iSCSI) CFS

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© 2008 NetApp. All rights reserved. 12

City of Sioux Falls

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© 2008 NetApp. All rights reserved. 13

City of Sioux Falls

- Monte WatembachData Center Supervisor

“It was impressive to see that when we had problems with the fiber or other things, we never did have problems with SnapMirror. It’s been pretty bulletproof,”

For full story:http://media.netapp.com/documents/sioux-falls.pdf

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Concord Servicing Corporation

Customer Success Slides

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Concord Servicing Corporation

Business Challenge – Provide uninterrupted access to customer data

– Furnish loan details and reports to corporate clients

– Deliver up-to-the-second contract details, 24x7

– Deploy technology that meets company’s high standards for reliability and business continuity at an affordable price

Solution– NetApp® MetroCluster synchronizes data between

storage units for uninterrupted service and zero data loss; Performance Acceleration Modules (PAMs) reduce response time

– SnapManager® for Microsoft® Exchange and SQL Server®; FAS3140, FAS3020, and FAS2050 storage systems; SnapMirror® and SyncMirror® technologies

Benefits– Cut RPO from 24 hours to 90 seconds to eliminate

data loss – Enabled nearly continuous operations – Improved Web response time by 50%– Improved overall application performance consistency

Industry Financial Services

Solution Business continuity

Protocols NAS NFS NAS CIFS FC SAN IP SAN-iSCSI FCP

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© 2008 NetApp. All rights reserved. 1616

Concord Servicing Corporation

Concord Servicing’s storage stretched cluster

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Concord Servicing Corporation

“We can promise our clients zero data loss, even in the event of a major failure. Zero data loss is what keeps them—and us—in business.”

- Randy Babcock, Senior VP of IT Concord Servicing

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Concord Servicing

Why NetApp?

“MetroCluster is fantastic—it automates so much of the administrative burden that it’s a no-brainer to manage.”

- Steve Cowden, Network Analyst Concord Servicing

© Copyright 2009, NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo, Go further, faster, SnapManager, SnapMirror, and SyncMirror are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. Microsoft and SQL Server are registered trademarks of Microsoft Corporation. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.

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Corelio

Customer Success Slides

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© 2008 NetApp. All rights reserved. 2020

Corelio

Business Challenge – Virtualize storage to unify NAS/SAN for

manageability and reduced costs– Provide continuous data availability

Solution– NetApp® HA V3140 systems– NetApp MetroCluster, SyncMirror®, and

SnapMirror® software; NetApp SnapManager® for Exchange software; VMware® ESX servers

Benefits– Achieve four years (and counting) uptime– Pool storage for fast provisioning– Add capacity without adding IT staff– Reduce help desk calls– Reduce cost of growth with admin, capacity,

bandwidth savings– Deliver flexibility for new apps, VDI, and more

Industry Media

Solution Virtualization Disaster Recovery Networked Storage

Protocols NAS CIFS, NFS IP SAN iSCSI

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Corelio

“NetApp helps us keep essential data continuously available to Corelio users. In the four years since we deployed our first NetApp® V-Series with MetroCluster, we have experienced no storage-related downtime and no nonrecoverable data loss.”

- Jan Lafosse, Information Communication Technology Manager, Infrastructure

Corelio nv

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Corelio

Why NetApp?

© Copyright 2010 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo, Go further, faster, SnapManager, SnapMirror, and SyncMirror are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. VMware is a registered trademark of VMware, Inc. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.

“The V-Series maximizes our efficiency and flexibility in using and assigning storage. With pooled storage resources, we can easily provision capacity wherever it’s needed—for file shares or databases or to the VMware® environment. It’s easier to accomplish, five times faster, and we’re making the maximum use of existing capacity.”

- Jan Lafosse, Information Communication Technology Manager, Infrastructure

Corelio nv

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IJsselland Hospital

Customer success story

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© 2008 NetApp. All rights reserved. 24

Ijsselland Hospital

The challenge– Obtain simple-to-use, stable storage for

organization-wide digital archives.

The solution– Migrate to a NetApp® FAS3020 cluster and use

Net App Snapshot™ technology in combination with SyncMirror® and SnapMirror® to create Snapshot copies, backups, and mirrors of recorded data.

Benefits– Simplified management

– Enabled backup and restore at both the file level and for the entire database environment

– Achieved easy scalability of storage capacity

Industry Healthcare

Solution Backup & Recovery Continuous

Availability Disaster Recovery Virtualization

Protocols NAS-NFS FC SAN IPSAN-iSCSI

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Ijsselland Hospital

- Klaas de JongIT Manager

“With PACS, we can store X-ray and ECG image material in a single digital location. This material is currently still being stored in a traditional archive. We are one of the last hospitals to transfer to PACS. It will be a huge task that will also radically affect the way the various departments operate. We have already laid the foundation for a successful implementation with the NetApp MetroCluster.”

For full story:http://media.netapp.com/documents/ijessland-hospital.pdf

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MercadoLibre

Customer success story

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© 2008 NetApp. All rights reserved. 27

MercadoLibre

The challenge – Reduce backup time and improve performance for

Oracle® database; increase development and testing flexibility; simplify backup, recovery, and data replication.

The solution – Implement NetApp® FAS6080 MetroCluster for Oracle

database and NetApp FAS6070 storage system for local backups, virtual application servers, and product images.

Benefits– 99% reduction in backup time for Oracle database

(minutes versus 6 hours)– Local restores in minutes– Better performance for Oracle database– Instant database clones for testing with no impact on

production, resulting in faster time to market– Significant storage capacity for virtual machines

reclaimed with deduplication

Industry Retail

Solution Backup & Recovery Continuous

Availability Disaster Recovery Virtualization

Protocols NAS-NFS FC-SAN

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© 2008 NetApp. All rights reserved. 28

MercadoLibre

- Rodrigo BenzaquenDirector of Infrastructure and Operations

“They [developers] no longer have to wait for database copies or request copies from IT operations staff—they now get daily clones of the current production database as standard procedure. FlexClone is accelerating our development efforts and helping us bring new features to market faster.”

For full story:http://media.netapp.com/documents/mercado-libre.pdf

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Nixon Peabody

Customer success story

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© 2008 NetApp. All rights reserved. 30

Nixon Peabody

The challenge

– Select the right storage platform to support the firm’s consolidation, server virtualization, and DR goals.

The solution

– Switch to NetApp® IP-based storage for greater flexibility with VMware® and more efficient capacity savings.

Benefits

– Saved $75,000 to $100,000 annually on storage through use of NetApp FlexVol®

– Accelerated rollout and growth in VMware environment

– Saved 30% on capacity for disk-based snapshots, enabling weeks (instead of days) of retention

– Reduced data center power consumption by approximately 30%

Industry Legal

Solution Disaster Recovery Virtualization

Protocols NAS - NFS

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© 2008 NetApp. All rights reserved.

Nixon-Peabody

31

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Nixon Peabody

- Peter Allen Director of IT Operations, Nixon Peabody

“Do I think we buy less storage on a year‑to‑year basis because of how we use NetApp thin provisioning? I certainly do. We probably buy 20% to 25% less storage per year. That saves us between $75,000 and $100,000 annually. It allows us to give an application the illusion of having more space than it does, while properly allocating the storage for it behind the scenes.”

For full story:http://media.netapp.com/documents/nixon-peabody.pdf

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RMT

Customer success story

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© 2008 NetApp. All rights reserved. 34

RMT

The challenge– Safeguard intellectual property while minimizing

the need for local IT expertise.

The solution– Install 13 NetApp® FAS2020 systems in remote

offices and replicate data to a FAS3020 cluster at headquarters. Oversee the enterprise storage infrastructure using Operations Manager and Protection Manager software.

Benefits– Supported rapid business growth

– Increased backup reliability from 67% to 100%

– Reduced labor by 1,000 hours per year

– Saved $20,000 annually in tape supplies

Industry Energy &

Environmental Solution

Backup & Recovery Disaster Recovery

Protocols NFS

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© 2008 NetApp. All rights reserved.

RMT

35

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© 2008 NetApp. All rights reserved. 36

RMT

- John Saley IT Architect

“NetApp Snapshot, SnapMirror, and NetApp Protection Manager work seamlessly together to simplify and automate all the mundane work of managing storage.”

For full story:http://media.netapp.com/documents/rmt.pdf

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Thomson Reuters

Customer success story

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© 2008 NetApp. All rights reserved. 38

Thomson Reuters

The challenge– Deliver innovation and responsive client services

while reducing IT costs and energy usage.

The solution– Deploy NetApp® products and Professional

Services to maximize information services and drive down the cost of technology growth.

Benefits– Enable doubling of storage utilization to >60%

– Achieve 99.85% utilization on backup storage

– Reduce annual storage CAPEX/OPEX by $Ms

– Eliminate one year’s power growth (≈1MW or ≈$650K)

– Defer building three data centers at tens of $Ms each

Industry Business Services

Solution Disaster Recovery Virtualization

Protocols NAS (CIFS/NFS)

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© 2008 NetApp. All rights reserved. 39

Thomson Reuters

- Christopher CrowhurstVP and Chief Architect

“Overall in the virtual-server environment, we aim for 70% utilization of the constrained resource and 15-minute recoverability of virtual machines. In reality, we’re consistently exceeding those goals.”

For full story:http://media.netapp.com/documents/thomson-reuters.pdf

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Thunderbird School of Global Management

Customer Success Slides

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Thunderbird School of Global Management

Business Challenge – Support 24x7 global availability of school

applications across virtual and physical systems Solution

– NetApp® FAS3050 storage systems– NetApp® MetroCluster, FlexVol®, Data ONTAP®

7.261 G, RAID-DP®, and SnapDrive® for Windows®

Benefits– Continuous availability of business-critical

systems and applications with deployment of MetroCluster

– 40% reduction of server and storage equipment, resulting in multiyear cost avoidance of data center expansion

– Reduced delivery of IT services from 3 weeks to minutes with simplified storage management and continuous availability, effectively supporting changing business needs

Industry Education

Solution High Availability Storage Management Virtualization

Protocols NAS-CIFS NAS-NFS IP SAN: iSCSI

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Thunderbird School of Global Management

Thunderbird storage infrastructure

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Thunderbird School of Global Management

“With shared storage from NetApp® MetroCluster and server virtualization through VMware®, we’ve been able to reduce the amount of server and storage equipment in our data center by about 40%. We’ll be able to avoid the cost of data center expansion for many, many years.”

- Johan Reinalda, Senior Director of Network Engineering Administration

Thunderbird School of Global Management

© Copyright 2009 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. NetApp, the NetApp logo, Go further, faster, Data ONTAP, FlexVol, RAID-DP, and SnapDrive are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. Windows is a registered trademark of Microsoft Corporation. VMware is a registered trademark of VMware, Inc. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.

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US Army North

Customer success story

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© 2008 NetApp. All rights reserved. 45

US Army North

The challenge– Enable critical communications for a fleet of

mobile emergency-response command-and-control centers.

The solution– Turn mobile command-and-control vehicles into

full tactical data centers with NetApp® business continuity solution for Microsoft® Exchange.

Benefits– Reduced time to deploy from days to minutes

– Enabled critical communications capabilities for emergency responders with no downtime

– Delivered enterprise functionality and reliability in a small footprint

– Created self-sufficient field operations with no training

Industry Government/Military

Solution Disaster Recovery

Protocols CIFS iSCSI IP SAN (iSCSI) FC SAN

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US Army North

- Chris Miller Chief of Network Operations Branch

“It ensures that we are able to maintain the continuity of our critical communications. Looking back at my experience with NetApp over many years, I have never had any issues. I find NetApp to be a very consistent solution.”

For full story:http://media.netapp.com/documents/us-army-north.pdf

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Western National Group

Customer success story

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© 2008 NetApp. All rights reserved. 48

Western National Group

The challenge– Achieve easier management of data with added

disaster recovery capabilities and faster backup and restores of data.

The solution– Implement centralized storage and disaster recovery

with NetApp® FAS storage systems and accelerate backups and recoveries with NetApp software.

Benefits– 40 times faster backups with NetApp Snapshot™

copies– 99% improvement in recovery point objective (RPO)– 32-fold faster recovery time objective (RTO) (15

minutes vs. 8 hours)– Ability to recover SQL Server® databases in minutes

vs. hours• Reduction in tape-related costs

Industry Real Estate

Solution Backup & Recovery Disaster Recovery Virtualization

Protocols FC SAN iSCSI NAS-CIFS

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Western National Group

- Ken HodgesVP, Information Technology

“Our NetApp solution solves a multitude of problems. It helps us manage out data efficiently. It gives us disaster recovery capability. And it reduces our recovery times.”

For full story:http://media.netapp.com/documents/wng.pdf

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Activision

Customer success story

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© 2008 NetApp. All rights reserved. 51

Activision

IT Challenge– Cost-effectively upgrade its current solution to provide the

performance and availability the company required – Deploy a modular storage environment to unify corporate

departmental access across all company tiers – Implement a more robust disaster recovery and backup

solution– Optimize the testing, development, and upgrade process of its

Oracle® applications – Automate and consolidate its backup processes and increase

disaster recovery capability to comply with auditing process and Sarbanes-Oxley regulations

Solution– Leverage NetApp® FAS storage system and applications for

backup/recovery, business continuity, and disaster recovery – Deploy NetApp SnapMirror® and NetApp FlexClone® for

application development Benefits

– Reduced DR test process by 80%– Reduced database recovery time by 80% – Reduced time to clone by 90% and cloning storage needs by

50% – Enabled full regulatory compliance with SOX

Industry Entertainment

Solution Storage Consolidation Enterprise Applications Disaster Recovery

Protocols IP SAN (iSCSI) NAS CIFS NAS NFS

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Activision

Activision deployed a NetApp® FAS storage

system and applications for backup and recovery at its corporate office in Santa

Monica and at its DR site in Burbank. The IT team creates a SnapMirror® production image, and

FlexClone® runs a script that builds the Oracle®

volumes in minutes, and then proceeds to clone the

database. NetApp SnapMirror replicates all

Oracle Databases, Exchange mailboxes, and

other media-based applications at least once a

day to the DR site in Burbank using Symantec®

NetBackup†.

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Activision

- Niel Armstrong, Vice President, Information Technology, Activision

“With FlexClone® reducing the time and cost of creating clones to a few hours, we’ve enthusiastically adopted a parallel development and implementation approach, with multiple types of activities all taking place at the same time. Our project schedules are aggressive: FlexClone greatly helps us keep to them.”

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Activision

Why NetApp?

- Niel Armstrong, Vice President, Information Technology, Activision

“With NetApp® disaster recovery capabilities, Activision can now mirror all of its data and protect its intellectual property in all of its development studios. This is a significant addition to Activision’s overall infrastructure and has allowed us to fully comply with Sarbanes-Oxley requirements.”

For full story:

http://media.netapp.com/documents/activision.pdf

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AutoTrader.com

Customer success story

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© 2008 NetApp. All rights reserved. 565656

AutoTrader.com

Business Challenge– Keep pace with business growth of 30% to 40% annually

IT Challenge– Meet the need for state-of-the-art robust failover capabilities

for a 24/7 company– Support the company’s business growth through storage

virtualization Solution

– NetApp® NAS clusters, along with SnapMirror® and FlexClone® technologies, provide test and development support, storage, and business continuity for mission-critical Web applications and data.

– SnapManager® for Exchange supports 1,400 Exchange users. – NetApp Professional Services provided initial assessment,

built the project plan, and migrated AutoTrader.com’s data. Benefits

– Handled annual business growth of 30% to 40%– Reduced administrative expenses by approximately $150K

annually– Accelerated establishment of development and test

environments by 300%

Industry Automotive

Solution Storage

Consolidation Virtualization Disaster Recovery

Protocols NAS-NFS FC SAN IP SAN

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AutoTrader.com

The AutoTrader.com core Web application now runs on

NetApp® FAS3070 systems in a clustered NAS solution, which includes a FAS980 cluster for

business intelligence applications from Oracle® and SAS, two NetApp FAS3020 clusters for the company's Oracle database test and

development environments, and a NetApp R200 system for its

disaster recovery backup system. For business continuity, AutoTrader.com uses NetApp SnapMirror® to replicate data

across its network between its two sites, one in Atlanta, GA,

and one in the suburb of Suwanee.

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AutoTrader.com

“The NetApp engineers gave me confidence that we were heading down the right path, and benefits from the implementation have borne that out. Being able to rely on NetApp® Professional Services increased our bandwidth and improved the end result.”

- Mark Tuttle, Manager, Senior Manager of Engineering, AutoTrader.com

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AutoTrader.com

Why NetApp?

“With NetApp’s clustered solution, we know we can put all of our eggs in one basket. What’s more, because NetApp® SnapMirror® replicates our image sorting environment, I’m no longer concerned about a single device failure. Total cost of ownership is great for the company, but for me, peace of mind is huge.”

- Mark Tuttle, Senior Manager of Engineering, AutoTrader.com

For full story:

http://media.netapp.com/documents/autotrader.pdf

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Alston & Bird LLP

Customer success story

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Alston & Bird LLP

Business Challenge– Enable “Everything. Everywhere. Always.” initiative,

supporting rapid data growth and providing a competitive edge

Solution– Consolidate storage infrastructure and establish

disaster recovery system – NetApp® FAS3050, FAS6030, FAS270, NearStore®

R200 storage systems, Data ONTAP® 7G operating system, Snapshot™, FlexVol®, SnapVault®, SnapRestore®, SnapMirror® technology, MultiStore®, SnapManager® for Exchange, SnapManager for SQL Server™

Benefits– Saved $700,000 over five years by eliminating tape

system– Enhanced business continuity with <10-minute failover

to DR site– Simplified management, enabling reassignment of IT

staff to more strategic tasks– Experienced no storage-related downtime in five years– Realized complete ROI within three years

Industry Legal

Solution Storage consolidation Disaster recovery

Protocols FC SAN IP SAN NAS-CIFS NFS

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Alston & Bird LLP

“NetApp allows us to scale out the infrastructure to quickly respond to business needs. NetApp’s technology has been fundamental to our ability to keep up with the growth in data.”

- Robert Marburger, CIO, Alston & Bird LLP

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Alston & Bird LLP

Why NetApp?

“With as many as 300 employees working remotely at any given time, it’s vitally important that all information be reliably protected and constantly available. That’s why we’re a NetApp shop when it comes to storage.”

- Robert Marburger, CIO, Alston & Bird LLP

For full story:

http://media.netapp.com/documents/alston-bird.pdf

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Austrian Ministry of Interior (BMI)

Customer Success Slides

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Austrian Ministry of the Interior (BMI)

Challenges– Budget constrained—consolidate servers and DAS to reduce

TCO– Improve data availability and make sure of business continuity

for files Solution

– NetApp® VFM® (Virtual File Manager™) to consolidate file storage, simplify file data management, and provide continuous user access even during disaster recovery

– NetApp Windows® file services to store the growing files across the organization

– NetApp SnapMirror® software to mirror data between the distributed FAS systems

Benefits– 40% reduction in TCO for management of file data – Consolidated storage on NetApp systems for improved

management and availability– Migrated data without disrupting users– Ability to add and manage storage without disrupting users– Uninterrupted user access in the event of a disaster

Industry Government

Solution VFM Network-Attached

Storage Disaster Recovery

Protocols NAS CIFS

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© 2008 NetApp. All rights reserved. 66

BMI Storage Environment

Central Office - Vienna

MetroCluster

Remote Office 1

Remote Office 2

Remote Office 100

NetApp NearStore®

SnapMirror®

Global Namespace

VFM®

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Austrian Ministry of the Interior (BMI)

Why NetApp?

“I’ve been very impressed with my NetApp® deployment and have seen marked improvements in our application availability since switching to the NetApp FAS systems.”

– Roman D’AlessioAustrian Ministry of the Interior (BM.I)

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Austrian Ministry of the Interior (BMI)

Why NetApp?

“With VFM® we were able to build a global namespace to facilitate transparent data migration of hundreds of servers and provide simplified failover of remote servers to NetApp® storage systems in the data center.”

– Roman D’AlessioAustrian Ministry of the Interior (BM.I)

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Austrian Ministry of the Interior (BMI)

Why NetApp?

“Using NetApp® VFM®, BMI has reduced TCO for managing file data by more than 40%.”

– Roman D’AlessioAustrian Ministry of the Interior (BM.I)

Full Story:http://my.netapp.com/psweb/jsp/DownloadContent.jsp?dDocName=P_042132

Page 70: High Availability Disaster Recovery Customer Success Stories[1]

BBM Canada

Customer success story

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© 2008 NetApp. All rights reserved. 7171

BBM Canada

Business Challenge– Protect mission-critical data in a real-time environment

Solution– Run virtual applications under VMware using a

NetApp® FAS3020 for proprietary and business intelligence applications from Oracle and

– Two NetApp FAS250s for the company’s Oracle® database test and development environments

– NetApp FAS storage systems, SnapMirror® technology, and FlexClone® software

Benefits– Enabled seamless, immediate failover for >99% data

capture– Eliminated need to purchase additional Oracle

licenses, saving $50K each– Increased hardware utilization from 30% to more than

60% – Doubled backup speed, improving data protection– Reduced time to rebuild database from a week and a

half to about 30 minutes

Industry Media

Solution Disaster Recovery Business Continuity

Protocols NAS-NFS CIFS iSCSI

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BBM Canada

BBM Canada developed a strategy to address business

continuity and disaster recovery by creating

reciprocal data centers and leveraging NetApp’s high-

performance storage environment. The company

runs virtual applications under VMware using a NetApp FAS3020 for

proprietary and business intelligence applications

from Oracle and two NetApp® FAS250s for the

company’s Oracle® database test/dev

environments.

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BBM Canada

“Before, we could only back up half our critical systems during our backup window. But now we don’t have to

back up from multiple different sources—it’s all NetApp. We can go twice as fast, so we back up all critical

systems every night. This minimizes our potential exposure in the event of data loss.”

- Ed Grassie, Director of IT Infrastructure, BBM

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© 2008 NetApp. All rights reserved. 7474

BBM Canada

Why NetApp?

“Once we had NetApp’s solutions in place and began to realize its capabilities, we’ve been coming up with time-saving, money-saving, and business-enhancing ideas on how to leverage them. We learn new things about our NetApp solutions almost every day.”

- Ed Grassie, Director of IT Infrastructure, BBM

For full story:

http://media.netapp.com/documents/bbm-canada.pdf

Page 75: High Availability Disaster Recovery Customer Success Stories[1]

Ford Otosan

Customer success story

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© 2008 NetApp. All rights reserved. 76

Ford Otosan

Challenge Explosive growth and earthquake

zone location require infrastructure flexibility + faultless disaster recovery

Solution Multitiered data protection

architecture built on NetApp Fibre Channel SAN incorporating Veritas® NetBackup software

Benefits Millions saved in downtime avoidance Robust business continuity plan Oracle9i™ RAC performance boost Nondisruptive scalability 10:1 savings with unified architecture

Joint venture between two automotive companies manufactures

over 200,000 vehicles and creates revenues of about €3 billion each

year.

Page 77: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 77

Ford Otosan

NASNAS

NAS &iSCSI

Tape LibraryTape Library NearStoreNearStore®

SnapVaultSnapVault®

FC SAN FC SANFC SAN

FC SAN

NetApp Storage System

Primary Data Center Secondary Data Center Disaster Recovery Site

Archiving System

CAD/CAMApplications on

UNIX® Servers Oracle9i™ RAC Servers

ExchangeServer

Oracle9i RAC Servers

ExchangeServer

CAD/CAMApplications on

UNIX Servers

SnapMirror®

NetApp FAS SystemWith SyncMirror™ andMetroCluster Software(Cluster Interconnect)

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© 2008 NetApp. All rights reserved. 78

Ford Otosan

"NetApp uniquely provides single-architecture storage for all environments. Competitive offerings would have required us

to implement separate architectures and backup processes for Fibre Channel SAN and NAS data. Overall, I estimate a 10:1

savings with the NetApp unified SAN and NAS architecture."

Kurtulus Öztürk,Team Leader, System Administration,IT and IS Department, Ford Otosan

Full story:

http://media.netapp.com/documents/ford-otosan.pdf

Page 79: High Availability Disaster Recovery Customer Success Stories[1]

Gilead Sciences

Customer success story

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© 2008 NetApp. All rights reserved. 80

Gilead Sciences

Business Challenge– Meet project timeline commitments to ensure products are

released on schedule– Have reliable access to all information related to drug research

and development to comply with stringent FDA regulations IT Challenge

– Implement an efficient and manageable storage infrastructure to support easy upgrades and data migration

– Support worldwide deployments of Oracle ERP and PeopleSoft applications

Solution– Leverage NetApp capabilities for storage management,

disaster recovery, and virtualization – NetApp FAS storages systems, Data ONTAP, NetApp Snap

technology, NetApp SyncMirror, NetApp Single Mailbox Recovery for Exchange

Benefits– Met expanding needs for storage while improving system

reliability and operating efficiency– Reduced systems administration costs by $500,000+ annually– Achieved 100% uptime – Implemented disaster recovery solution– Leveraged virtualization to consolidate from 300 servers to 30

Industry Healthcare

Solution Storage Consolidation Virtualization Disaster Recovery

Protocols NAS-NFS FC SAN

Page 81: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 81

Gilead Sciences

Gilead uses almost all of NetApp’s products in a

clustered storage system with hundreds of

terabytes of data. NetApp delivers

availability, reliability,

manageability, disaster recovery, and virtualization.

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© 2008 NetApp. All rights reserved. 82

Gilead Sciences

Why NetApp?

“We handle hundreds of terabytes of data—If we weren’t using NetApp, I’d expect to have about 10 people to manage a system of this size. I would need, at an absolute minimum, three or four more people.”

- Chris Chan, Manager, Storage Operations, Gilead Sciences

For full story:

http://media.netapp.com/documents/gilead.pdf

Page 83: High Availability Disaster Recovery Customer Success Stories[1]

Lee County Clerk of Courts

Customer success story

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© 2008 NetApp. All rights reserved. 8484

Lee County Clerk of Courts

The challenge– Shorten backup times and comply with

strict data retention requirements. The solution

– NetApp® MetroCluster solution and NetApp Professional Services (PS) engagement

Benefits– Dramatically improved performance of

storage environment– Slashed backup times from over 6 days to

under 24 hours– Increased storage capacity to meet long-

term data retention requirements– Reduced administrative overhead

Industry Government

Solution Data Protection

Protocols NAS - CIFS, IP SAN - iSCSI FC - SAN

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© 2008 NetApp. All rights reserved. 8585

Lee County Clerk of Courts

“We were blown away by the performance of the MetroCluster…It completely exceeded our expectations.”

- Dave Thompson, Technical Operations Supervisor

Lee County Clerk of Courts

For full story:http://media.netapp.com/documents/LeeCounty.pdf

Page 86: High Availability Disaster Recovery Customer Success Stories[1]

Synopsys, Inc.

Customer success story

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© 2008 NetApp. All rights reserved. 8787

Synopsys, Inc.

Business Challenge– Protect vital enterprise data and restore data quickly to

enhance productivity Solution

– Multitiered disk-based backup infrastructure– NetApp FAS6000, FAS3000, FAS900 series storage

systems, NearStore R200 storage systems, Data ONTAP 7G operating system, Snapshot technology, Operations Manager software, SnapVault software, Open Systems SnapVault software, SnapRestore software

Benefits– Gained more efficient file recovery to easily meet SLAs– Enhanced data protection so users can access data no

matter what– Reduced administration costs by one full-time

equivalent, enabling more time for other projects– Realized full ROI in less than 18 months– Achieved faster deployment because of NetApp

training

Industry High tech/Internet

Solution Data Protection

Protocols FC SAN IP SAN NAS-NFS NAS-CIFS

Page 88: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 8888

Synopsys, Inc.

Synopsys Disk-to-Disk Data Protection

Architecture

Page 89: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 8989

Synopsys, Inc.

“NetApp’s technical support is topnotch. Whenever we call, day or night, a live person stays with us until the problem is solved. NetApp is the poster child for support in the data center.”

- Pethuraj Perumal, IT Manager, Synopsys, Inc.

Page 90: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 9090

Synopsys, Inc.

Why NetApp?

“A big reason we went with NetApp is that we have a history of success using NetApp. Also, NetApp NearStore technology is proven, and NetApp’s software tools are fast and efficient in terms of storage space.”

- Pethuraj Perumal, IT Manager, Synopsys, Inc.

For full story:

http://media.netapp.com/documents/synopsys.pdf

Page 91: High Availability Disaster Recovery Customer Success Stories[1]

University Health Network

Customer success story

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© 2008 NetApp. All rights reserved. 9292

University Health Network

Industry Healthcare

Solution Data Protection

The challenge – Provide safe and reliable data storage, minimize

downtime, and improve recovery processes.

The solution – Used NetApp Professional Services to migrate

PACS data to new MetroCluster solution.

Benefits – Enabled synchronous data replication between

sites located miles apart for disaster recovery

– Gained the ability to respond to changing storage needs quickly and easily

– Increased utilization of existing storage

– Dramatically improved I/O performance and reduced bottlenecks

– Minimized downtime with simple and powerful recovery processes

Page 93: High Availability Disaster Recovery Customer Success Stories[1]

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University Health Network

“NetApp’s storage has always performed very well for us… Now, with the new FAS6070 clusters, we have seen dramatically improved performance when loading images. We can recover site data with one-button touch, giving us the ability to access our medical images in minutes even after a widespread site failure. This capability ultimately improves healthcare for all of the hospital’s patients by ensuring that key medical information is continuously available to all of our doctors and other healthcare professionals.”

— Luis Faustino, Manager of Imaging InformaticsUniversity Health Network

For full story:

http://media.netapp.com/documents/UHN.pdf

Page 94: High Availability Disaster Recovery Customer Success Stories[1]

Legacy references

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Education

Customer success story

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© 2008 NetApp. All rights reserved. 96

Education

Challenges Ensure 100% availability for critical

Courses application Improve Exchange performance

Solution Replace an inflexible, five-year-old

Fibre Channel SAN environment Team with NetApp Global Services to

deploy a unified Fibre Channel SAN, IP SAN, and NAS solution

Benefits High-availability configuration

maximizes uptime 700 hours of downtime eliminated Exchange issues resolved

With more than 58,000 students, this US State University is one of

the leading public research universities in the U.S.

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© 2008 NetApp. All rights reserved. 97

Central IT Unified FC SAN, IP SAN, and NAS Infrastructure

MetroCluster

Page 98: High Availability Disaster Recovery Customer Success Stories[1]

Engineering Consultancy

Customer success story

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© 2008 NetApp. All rights reserved. 99

Engineering Consultancy

Background 32 Exchange servers Transfer drawings with partner architectural firms

by email Deadline driven

– Late designs incur contract penalties

Global engineering consultancy with 7,000 employees in 160 countries

Challenges Support rapid collaboration across functional

and geographic boundaries Reduce Exchange downtime

– Frequent outages from faulty RAID controller– Server outage takes 18-24 hours to recover

Solution Consolidate 32 separate email and data

servers on NetApp storage Mirror between two remote NetApp systems,

each with failover to the other

Page 100: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 100

Storage Infrastructure

Production and Failover

Exchange Servers

SnapMirror®

Reciprocal Mirror

SnapMirror Benefits: Reduced backup times by 90% Regular testing shows 5 minute failover for site failure Recovery time slashed from 24 hours to 25 minutes Improved staff flexibility and productivity

–“People can go home at night”

Production and Failover

Exchange Servers

NetApp Storage NetApp Storage

Page 101: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 101101

Case study

Business Challenge– Increase the reliability, cost effectiveness, and confidence

in a disaster recovery solution IT Challenge

– Significantly improve the recovery window of its mission-critical design, engineering, and project planning files without introducing complexity or requiring new IT skills

Solution– Replace outsourced DR solution with a NAS storage

network able to mirror files and databases between multiple data centers and a DR facility outside of its headquarters

– NetApp FAS3050, NetApp FAS3050c, SnapMirror, SnapManager for SQL, SnapManager for Exchange

Benefits– Decreased time to recover applications and databases by

99%– Reduced time to restore individual files from 6 hours to

under 10 minutes– Saved US$3.6 million in hardware, software, and support

costs over three years

Industry• Professional

Services

Solution• Disaster Recovery

Protocols• NFS• CIFS• IP SAN iSCSI

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© 2008 NetApp. All rights reserved. 102102

Case study

Solution: Disaster Recovery

Two enterprise-class NetApp FAS3050 storage arrays form the core of a mirrored disaster recovery solution using SnapMirror to replicate mission-critical applications and files among the company’s data centers. Additional disk-to-disk storage is handled by NetApp NearStore R200 systems in their European offices.

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© 2008 NetApp. All rights reserved. 103103

Case study

“We still call upon NetApp’s professional services team when we are doing something extremely complicated, but we’ve become largely self sufficient in terms of supporting our systems. The NetApp systems are easy for us to manage and inspire a level of confidence.”

Head of IT

Page 104: High Availability Disaster Recovery Customer Success Stories[1]

Entertainment

Customer success story

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© 2008 NetApp. All rights reserved. 105

Entertainment

Challenges Support exponential growth while protecting

millions of workhours Ensure business continuance given location

in an int’l airport flight path

Solutions Disk-to-disk-to-tape backup with diskless

booting over a Fibre Channel SAN NetApp unified storage, Veritas NetBackup

software, and Peribit WAN application performance solution

Benefits Full site failover in less than one hour Seamless scaling to 5x capacity Transparent backups improve productivity 450 hrs of downtime eliminated

Designer and manufacturer of the world’s best-selling slot machines

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© 2008 NetApp. All rights reserved. 106

Disk-to-Disk-to-Tape Storage Infrastructure

NetApp Storage Systems

SnapMirror®

Oracle® and SQL Server

Databases on Windows® 2000 Servers Booting off SAN

Matrix-One, Rational ClearCase, Borland StarTeam, and Pro/INTRALINK Applications on

Windows 2000 Servers Booting off SAN (Servers Access Data via NAS)

NetApp NearStore®

Las VegasHot Standby Site

Reno

Fibre Channel

SAN

Servers with Local Storage (Backed up Using Veritas NetBackup)

WAN

Peribit Sequence Reducers

Peribit Sequence Reducers

TapeLibrary

NAS

Windows 2000 Servers in Hot Standby Mode

NAS

Page 107: High Availability Disaster Recovery Customer Success Stories[1]

Entertainment

Customer success story

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© 2008 NetApp. All rights reserved. 108

Entertainment

Challenges Can't miss a single transaction Need fast-change flexibility for new

products

Solution Standardize on NetApp storage for

66TB of file, database, and Web data Integrated NetApp, Cisco, Oracle®,

and Veritas solution

Benefits Reliable, no-disruption service Fast, high-quality client interactions Simple, adaptable storage grid Full data lifecycle management Business/market flexibility

World's leading ticketing company with annual sales of 100 million tickets valued at $4.9B

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© 2008 NetApp. All rights reserved. 109

Storage Infrastructure

CorporateTicket Processing(Deployment in Progress)

Linux® Clusters

Clustered NetApp SystemsSupporting Database RunningTicket Processing Applications

Clustered NetApp Systems Supporting Oracle Databases Running CRM

Applications

SnapMirror®

DisasterRecovery Site

NetAppNearStore®

Systems

SnapMirror

Web Farm150 Linux-BasedWeb Machines

Web Farm150 Linux-BasedWeb Machines

Web Farm150 Linux-BasedWeb Machines

Web Farm150 Linux-BasedWeb Machines

Sna

pVau

lt™

Tape Backup

Online Ticket Sales Internal IT

Clustered NetApp SystemsSupporting Oracle Databases

Running Ticketing/E-commerce Applications

Page 110: High Availability Disaster Recovery Customer Success Stories[1]

Healthcare

Customer success story

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© 2008 NetApp. All rights reserved. 111

UZ Leuven

Business Challenge– Ensure high availability for e-mail infrastructure while

reducing help desk calls and other IT support costs IT Challenge

– Provide transparent e-mail archiving while maintaining immediate access to archived email

Solution– Integrated e-mail primary and archival environment;

consolidated storage infrastructure with disaster recovery capabilities

– Symantec Enterprise Vault archival software with Offline Vault option

– NetApp FAS3000, FAS960, and NearStore R200; NetApp MetroCluster, SyncMirror, SnapMirror, SnapManager for Exchange, Single Mailbox Recovery, FlexShare, SnapDrive for Windows, and SnapLock software

Benefits– 27 months to full payback on investment – 391K USD (287K EUR) annual productivity gain – 50% reduction in e-mail restore time– 75% reduction in help desk calls– 99.999% availability, up from 99.95%

Page 112: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 112

UZ Leuven

SnapVault

Exchange Database

Enterprise Vault Archives on

NearStore R200

Data Center 1

Exchange DatabaseSyncMirror

Data Center 2

NearStore R200

Data Center 3

HourlySnapshot Copies of

E-mail Database

SnapMirror

SnapVault

Enterprise Vault Archives on

NearStore R200

FAS3050s in MetroClusterMicrosoftExchange

Server

iSCSI

SymantecEnterprise

VaultServer

CIFS

Page 113: High Availability Disaster Recovery Customer Success Stories[1]

© 2008 NetApp. All rights reserved. 113

UZ Leuven

“Our number one priority is availability. The e-mail system must be up at least 99.99% of the time, and the NetApp-Symantec Enterprise Vault solution delivers.”

—Reinoud Reynders, IT Infrastructure Director

Page 114: High Availability Disaster Recovery Customer Success Stories[1]

Manufacturing

Customer success story

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© 2008 NetApp. All rights reserved. 115

Scheufelen Case Study

Challenges Unplanned downtime costly in continuous paper production plant Management complexity of EMC Symmetrix

Solution HP UX, Windows 2003 server clusters, SAP R/3 ERP modules,

TietoEnator sales & production management software, Oracle DB, Fiber Channel SAN

FAS3050, RAID-DP, cluster fail-over, synchronous data mirroring, MetroCluster

Benefits 24x7 operation, zero unplanned downtime Ease of management Independence from vendor service technicians

Fiber Channel SAN with MetroCluster for 24x7 Production

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© 2008 NetApp. All rights reserved. 116

Scheufelen Case Study

Fiber Channel SAN with MetroCluster for 24x7 Production