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The Future of Deliverability Email Intelligence Guy Hanson Director, Response Consulting, EMEA The Global Leader in Email Intelligence

Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

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Page 1: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

The Future of Deliverability – Email Intelligence

Guy HansonDirector, Response Consulting, EMEA

The Global Leader in Email Intelligence

Page 2: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

The Global Leader in Email Intelligence

Our solutions maximise the performance and accountability of email while protecting users from spam and other abuse.

Over a Decade of Email Expertise

Proven Data Infrastructure

Delivering Measurable ROI to thousands of customers worldwide

Page 3: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

Why do my good emails get blocked?

Page 4: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

ISPs use your sender reputation to make filtering

decisions. A poor reputation means, your email will get blocked.

Email Filtering Decisions

Risk

Yes

No

Page 5: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

IP Address Permanenc

e

Spam Complaints

Unknown Users

Infrastructure

Spam Traps

Subscriber Engagemen

t

Source: Return Path Senderscore Benchmark Report June 2012

Page 6: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

Impact of Reputational Factors

Your reputation scores impacts your deliverability

IPs with a score of 81-90 are enjoying an average 92% IPR

IPs with a score of 71-80 only achieve an average 68% IPR

Page 7: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

The Increasing Importance of Engagement

Page 8: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

A Sea-Change in Thinking

Page 9: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

The Email Intelligence DashboardThe Email Intelligence Dashboard

Page 10: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

Subscriber Engagement in Action

Page 11: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

Inbox Placement & Read Rates

Page 12: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

Subscriber Behaviour

Page 13: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

What to Look Out For Next!

Page 14: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

Crystal Ball Gazing for 2013

Mobile now the dominant platform

4G provides more content options

Location-based targeting

Greater awareness of brand protection

Big data intelligence

Page 15: Guy Hanson ExactTarget Connections London November 2012 - The Future of Deliverability

Guy HansonDirector, Response Consulting, EMEA

[email protected]• www.returnpath.com• uk.linkedin.com/in/guyhanson• @GuyHanson, @ReturnPath

The Global Leader in Email Intelligence