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Grow Sales Faster Sean Alpert Senior Director, Product Marketing, Sales Cloud

Grow Sales Faster with Sales Cloud

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Page 1: Grow Sales Faster with Sales Cloud

Grow Sales FasterSean Alpert Senior Director, Product Marketing, Sales Cloud

Page 2: Grow Sales Faster with Sales Cloud

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Safe Harbor

Page 3: Grow Sales Faster with Sales Cloud

Connect with Your Customers in a Whole New Way

Sales ServiceMarketing

Community

Analytics

Apps

THE CUSTOMER SUCCESS PLATFORMSALES SERVICE MARKETING COMMUNITY ANALYTICS APPS

Page 4: Grow Sales Faster with Sales Cloud

Grow Sales Faster

THE CUSTOMER SUCCESS PLATFORMSALES SERVICE MARKETING COMMUNITY ANALYTICS APPS

Sales

Page 5: Grow Sales Faster with Sales Cloud

Sales Has Always Been About Connections

Page 6: Grow Sales Faster with Sales Cloud

Technology Transforms How Companies Connect

Transportation

Intelligent ride-sharing that knows about the customer

Health

Everyone is in control of their health monitoring

Retail

Retail built around the customer

Page 7: Grow Sales Faster with Sales Cloud

How do you connect to grow sales faster?

Page 8: Grow Sales Faster with Sales Cloud

Hard to Connect When You’re Focused on Non-Sales Activities

Page 9: Grow Sales Faster with Sales Cloud

Sales Teams Need to Shift BehaviorSales Teams Need to Shift Behavior

Page 10: Grow Sales Faster with Sales Cloud

What if you could…

grow your accounts faster

find new customers faster

and close deals faster

…from anywhere?

Page 11: Grow Sales Faster with Sales Cloud

Sales CloudReinvented to Grow Sales Faster

SmarterFaster Unstoppable

MS Office

Sales Analytics

Territory Management

S1 Mobile

Sales Data

Sales Edge

Sales Path

Work.com

Page 12: Grow Sales Faster with Sales Cloud

Understand your business like never before

Engage your prospects, customers, and employees

Be Productive from anywhere

Page 13: Grow Sales Faster with Sales Cloud

Be Productive from anywhere

Page 14: Grow Sales Faster with Sales Cloud

“By 2016, 55% of salespeople will access sales applications exclusively through

smartphones or tablets”

Page 15: Grow Sales Faster with Sales Cloud

Research Call Log Call CloseDeal

TakeNotes

Assign Task

Mobile Access and Apps Drive Productivity

Page 16: Grow Sales Faster with Sales Cloud

CoaCLog SigNoAssi

C C

A

L N

S

R C

AL N

S

Mobile Access and Apps Drive Productivity

Page 17: Grow Sales Faster with Sales Cloud

Research Call

Assign Task

Log Call Notes

Sign Deal

Mobile Access and Apps Drive Productivity

Page 18: Grow Sales Faster with Sales Cloud

Sales Cloud Productivity AppsSell Faster from Anywhere

Available on:

Today Notes Events TasksNews

Page 19: Grow Sales Faster with Sales Cloud

Guide Your Reps with Sales Path

Designcustom sales processes

Guideaccording to sales stage

Spotlightmost relevant information

Page 20: Grow Sales Faster with Sales Cloud

Understand your business like never before

Page 21: Grow Sales Faster with Sales Cloud

Understanding Your Business is Critical to Sales Success

What product should I sell the customer?

How do I exceed my sales quota every time?

What is the health of my team’s pipeline?

Why do we lose deals?

Page 22: Grow Sales Faster with Sales Cloud

Salespeople Can’t Get the Insight They Need

Not accessible on my phone

Not easy to find answers

Not connected to my business

?

Page 23: Grow Sales Faster with Sales Cloud

Salesforce Analytics Cloud for Sales

Everyone:Any sales person can get answers instantly

Mobile:Your business metrics in the palm of your hand

Actionable:Easily go from insight to action

Page 24: Grow Sales Faster with Sales Cloud

Quickly Roll Out Perfect Sales Territories

Definehigh performing sales territories

Alignterritories according to your objectives

Optimizesales coverage without help from IT

Page 25: Grow Sales Faster with Sales Cloud

Now, You Can Forecast on Anything

Forecaston any custom field

Adjustyour forecast and take notes

Creditoverlay teams in complex deals

Page 26: Grow Sales Faster with Sales Cloud

Engage your prospects, customers, and employees

Page 27: Grow Sales Faster with Sales Cloud

Companies Struggle with Prospect and Employee Engagement

Source: Gallup “The State of the American Workplace,” 2013; IBM “From Stretched to Strengthened”

70%of US workers are not engaged at work

66%of companies lack an

in-depth understanding of their customers

Page 28: Grow Sales Faster with Sales Cloud

Increased Engagement Drives Profitability

21%Higher

Employee Productivity

10%Higher

Customer Satisfaction

22%Higher

Profitability

Source: Gallup “The State of the American Workplace,” 2013

Page 29: Grow Sales Faster with Sales Cloud

Empower Reps with their Own Marketing Machine to Accelerate Sales

Powered by

pardot

Trackthe online activities of every lead from anywhere

Marketto top prospects using micro campaigns

Engage1:1 with prospects through communities

Page 30: Grow Sales Faster with Sales Cloud

Drive Top Sales Performance with Work.com

Findexperts fast with sales skills

Coachmore intelligently with alerts

Rewardwinning behaviors with open rewards

Powered by

work.com

Page 31: Grow Sales Faster with Sales Cloud

Grow Sales Faster

THE CUSTOMER SUCCESS PLATFORMSALES SERVICE MARKETING COMMUNITY ANALYTICS APPS

Sales

Page 32: Grow Sales Faster with Sales Cloud

Thank you