Here’s where we give you our digits, tell you what to do if stuff breaks, dole out some friendly advice, and generally welcome you to the best year of your life.

Welcome

Offices

Important Phone Numbers

Facebook & Twitter

Glory Days

Rad Your Pad

Rent Schedule

Evacuation Locations

Mail

Service Requests

Health and Safety Inspections

The Smart List: What to Bring

How to Take Care of Your Kitchen

How to Take Care of Your Common Room

How to Take Care of Your Bedroom

How to Take Care of Your Bathroom

Guidelines for Moving Out

Move Out Checklist

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You’re here! Now the party can start. After all, our property’s pretty sweet, but it’s people that make a place great. So we’re excited to kick off a brand new year with you and create some crazy memories. Get to know your neighbors. Get to know the Grove team. Don’t be shy – we’re here to help you find whatever you need. If you have any questions or concerns while you’re settling in, give us a ring or drop by the office.

Of course you’re on Facebook. And maybe you’re on Twitter. We are too. If you haven’t already, you should like our community page and give us a follow. Consider it your year-round invitation to join the fun. We post event info, community news, pictures, contests, reminders, and other stuff you’re gonna wish you knew. It’s also a great place to meet your Grove neighbors, or get questions answered fast.

You can find The Grove Management Office in the Clubhouse. We’re open:

Monday - Thursday - 8 am - 10 pmFriday - 8 am - 8 pmSaturday - 10 pm - 8 pmSunday - 1 pm - 6 pm

*Note: This is where you call for assistance, pay rent, pick up packages, check out cornhole boards etc.

IMPORTANT PHONE NUMBERS:Office Phone:CA emergency line:Internet/cable:

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They say college is the time of your life. We say it’s entirely up to you. And you’re off to a good start by living here. We’ll do everything we can to make your college experience exciting and meaningful and connected. But the rest? Well, you write your own stories. So blaze a new trail. Stay up late with your best friends. Take naps. Work hard and play harder. Try new foods. Be fearless. Dance. The moments you live right now will be the stories you tell years down the road. Make them glorious.

You’re gonna be here for a while. Why not make your place somewhere you want to be all the time? Or better yet, a place your friends want to be all the time. This fall, if you spruce up your place, it’ll pay off. Our Rad Your Pad contest has two big prizes for the winner of Best Bedroom and Best Common Area, plus other great prizes for participating. Grab your roommates and start decorating. Look for more details on move-in day!

Rent is due on the first of every month. Handy tip: failing to pay rent is one of those tricky things that seems pretty inconsequential now, but will hurt you big time when you graduate and get your next place. Late fees don’t hurt, not paying hurts. So pay rent on time! You’ll thank us later. Whether it’s you or your parents paying, we’ve made it easy every month:

1. Sign up for ACH, and we will automatically deduct your rent out of your checking account each month. (No remembering! No late fees!)

2. Pay online using a debit or credit card. 3. Pay in person, at the office by: check, debit card, money order, or credit card.

In the event that The Grove needs to be evacuated, all residents need to exit their apartments and report to the parking lot farthest away from the buildings. In case of inclement weather, take shelter in the closest roomwith no windows in your apartment. (We recommend your closet or bathroom.) 4

Mailboxes are located at the Clubhouse. There is only one mailbox perApartment, and each resident will get a key to this box. Make sure that mailing addresses only include the apartment number so your mail is delivered properly. If you receive a package, we’ll let you know, and you can pick it up at the front desk. The Grove is not responsible for your packages after the day of delivery. To claim your package, you must present a valid photo ID to the Community Assistant and sign the logbook verifying your receipt of the package. The desk will only hold packages for up to 5 days upon delivery. After 5 days, the package will be returned to the sender unless you notify us.

If anything breaks in your unit, please fill out a service request by calling, stopping by the office, or completing an online service request form at gogrove.com. Service requests are picked up throughout the day and completed on a priority basis. In case of an emergency, call the Grove office for immediate assistance. When service requests are completed, our Maintenance Staff will leave a copy of your completed service request in your apartment. If you have an after-hours emergency, please call our emergency line at

Our staff will visit your apartment routinely to change your air filter and generally check on the place. We just want to keep you safe, the apartment looking good, and everybody healthy and happy.

You might need to fill out a service request for:• Loss of power or heat• Water leaks• Pest control issues• Broken appliances• Furniture repairs• Key, lock, or other door problems• Major plumbing issues

*Please note that you could be billed for any Service Request caused by improper use, neglect, or other damages not due to normal usage. So play nice with your apartment!

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� Toilet paper � Toilet brush & plunger � Shower rod & curtain � Bathroom mat � Shower caddy � Toothbrush holder � Bathroom towels � Mop & broom � Vacuum cleaner � Cleaning supplies � Laundry basket � Laundry detergent � Dryer sheets � Bedding (sheets, comforter, pillows) � Hangers � Dish towels � Sponges � Kitchen supplies (plates, bowls, cups) � Silverware � Blender � Toaster � Coffee maker � Pots and pans

� First aid kit � Trash cans � Coasters � Meds (ibuprofen, Tylenol, etc) � Alarm clock � Posters and wall décor � Curtains and rods � Key rack � Thumbtacks � Hand soap � Laundry hamper � Closet accessories (shoe rack, etc) � Iron & ironing board � Bulletin or dry erase board � Potholders � Dish rack � Computer paper � Light bulbs � Chip clips � Cookbooks � Air freshener � Food

Make your move to The Grove much easier by figuring out exactly what to bring ahead of time. Here’s a handy list of the essentials we’ve created for you:

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Tips to make your life easier—now, while you enjoy your kitchen, and definitely later, when you move out.

• Clean your drip pans every time you use them.

• Wipe the stovetop surface every day.• Clean your oven once a semester; more

often if you’re Martha Stewart. You can find oven cleaners at any store, but be sure to read the label for any warnings about fumes.

• If your stove/oven isn’t clean when you move out, it will cost you. So take care of it along the way. (P.S. you can buy drip pans from a local store to replace them when you move out. They cost just a few dollars, and will save you a potential kitchen cleaning charge.)

Set your temperature dial to the middle number. If you find your food is not cold enough, you can always adjust it later. Place an open box of baking soda inside of the refrigerator/freezer to help reduce odors. The inside shelves can be cleaned with a mild soap and water. (Failure to keep a clean refrigerator could result in a cleaning charge upon move out.)

• Cook on medium. It will cook your food more evenly and reduce the chance that food will stick to the pan.

• If you start a kitchen fire, DO NOT try to put it out with water. Use a fire extinguisher.

• In the oven, use an oven-safe dish with a cover, or cover with aluminum foil to cook food more evenly and reduce clean up from splattering.

• Use utensils and pans that are designed for heat, so they don’t melt or break. Use a potholder when carrying or transferring hot dishes.

Unless you want a soap suds disaster on your hands, only use detergent designed specifically for the dishwasher! When you are putting the dishes in the dishwasher, remember the water jet in the middle of the bottom rack must have room to pop up and spin or it will not clean the dishes. If the jet is blocked, it could also cause damage to the dishwasher. The key is to not overload it.

Use only microwave rated cooking dishes. Clean the surface after each use if there is any food spill. Do not put anything metal or tin foil in the microwave; this will cause damage. Dishes that are used to heat food in the microwave can be very hot, even though the food may not be. Liquids that get heated for more than a minute can be extremely hot, so be careful.

Make sure to always run the water when you use the disposal. Only small amounts of food (no bones or other hard objects) should be put in the disposal. To control odor, occasionally mix some disinfectant cleaner with water and run it through the disposal, or simply run cut-up citrus fruit through it. Running your disposal regularly will help prevent bugs/flies from finding their way into your apartment.

Washing machines are made to wash fabrics, not items with plastic or cotton backing such as plastic tablecloths. Do not overload the machine! If the agitator inside the machine cannot move freely due to overloading, it will cause permanent damage to the motor. Make sure you don’t leave your clothes in the washing machine overnight, or they will mildew. And no, throwing them in the dryer with a dryer sheet will not eliminate that mildew smell.

Check your clothes labels before you dry them, to make sure you don’t shrink or ruin that shirt you love. Be sure to clean the lint filter after each use. A clogged lint filer will cause improper flow of heat and air, which can prevent your clothes from drying and can become a fire hazard. Please do not have friends over to use your laundry machines, if you do, you will be charged for excessive use of utilities as stated in your lease.

You are responsible for taking your trash from your apartment to the designated trash compactor—not outside your door. Trash left outside in breezeways is not sanitary and can lead to bug and rodent infestation, which is gross for everybody. If you fail to take your trash to the designated areas, you’ll end up with trash fines. Trust us, they aren’t cheap—and it just cuts into your weekend money!

All counter surfaces can be cleaned with mild soap and water. Cleaners that are abrasive can cause damage to the counters. Do not put hot pots or dishes directly on the counters because they could leave a burn mark.

The kitchen floor has a no-wax finish. Use a mild cleaner to clean it. The label should say whether the product is safe for no-wax floors. If you have wood flooring in your apartment, always sweep or vacuum before cleaning. Then clean it with a microfiber cloth and a product specifically made for this floor called Allure Onestep (available at Home Depot) OR a non-rinsing, biodegradable cleaner and water.

STOVE WASHER/DRYER

TRASH

COUNTERTOPS

COOKING TIPS

REFRIGERATOR

DISHWASHER

MICROWAVE

GARBAGE DISPOSAL

TILE FLOORS

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Your sofa and chair have scotch guard on them to help protect from stains. However, if something is spilled on them and not cleaned immediately, it may leave a permanent stain. If you notice a stain, check with The Grove maintenance staff to find out how to best remove it.

There are smoke detectors in the apartment for your safety. If your smoke detector starts beeping and there is no smoke in your apartment, don’t disconnect it, simply replace the batteries. The beeping generally means the battery is low. Disconnecting it will cause a break in the circuit and other smoke detectors in the apartment could start beeping. Tampering with fire safety equipment is serious, and will be dealt with as a judicial offense. (Yikes.)

You will notice there are fire sprinklers hanging in each room of the apartment. Do not touch or hang anything on them. If you attempt to hang anything from the sprinkler, it could activate it and flood your apartment and possibly others. Anyone who is found responsible for causing a sprinkler to discharge will be held responsible judicially and financially for all damage to The Grove property and the property of other residents damaged by the water. (Double Yikes!)

Vacuum often and clean up spills. Using carpet deodorizer powders or sprays will help to keep the carpet fresh and clean.

You will have control over the temperature in your apartment. There is a temperature gauge at the top of the thermostat box that you can use to change the temperature. Having the temperature set too high or too low can cause the HVAC system to malfunction. Remember, there is only one thermostat box in each apartment. Therefore, if you set the temperature on the thermostat box, you are setting the temperature for the entire apartment. The vents are located on the ceiling, and can be opened and closed at any time.

We encourage you to personalize your apartment and we know that means hanging posters and pictures throughout your place. Just be smart about it, because residents are responsible for all damage to the wall, including damage to paint due to tape marks, furniture marks, etc. We recommend 3M Command Hooks.

The blinds should be dusted throughout the semester.

FURNITURE

HEATING & COOLING SYSTEM

CARPET

SMOKE DETECTORS FIRE SPRINKLER SYSTEM

BLINDS

WALLS

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Wipe furniture with a damp cloth to keep clean. Don’t place furniture directly against the wall to avoid leaving marks. Be sure not to mark on the desk with markers, pens, or crayons.

The more you clean in the beginning, the easier it will be when you move out. So clean your bathroom once a week, using products that won’t leave soap scum behind. Remember that our toilets are 1.5 liters, low flush. This means you shouldn’t flush feminine products down the toilet. If the toilet starts to overflow, turn the valve located on the wall right below the tank all the way off. Oh, and if you wish to soak in a hot bath, watch how high you fill the tub. Too much water and you could create a leak in the apartment below you. Nobody likes getting rained on indoors!

Mattress pads are recommended because any spills could leave a stain on the mattress—and the mattress must be stain-free when you move out.

Whether one or all of the residents of your apartment are leaving, we will inspect your apartment. The terms of the lease state that the apartment must be returned in good condition with the carpet professionally shampooed. A staff member will do a pre-check in the apartment prior to the person(s) vacating to determine the overall condition of the apartment and check for any damages. If there are any damages, this is an excellent time to talk with all of your roommates to determine if the resulting charges should be split evenly among the residents or if one person will accept responsibility. It is also an excellent opportunity for the staff to look at any specific items you may be concerned about (i.e. stains in carpet, holes in walls, etc).

Just know that staff members conducting the pre-inspection can make no decision as to whether you will be charged. A final inspection is completed once we have received your keys. At that time, if the room/apartment has not been left in clean condition and/or there are damages to the apartment, assessment will be determined.

FURNITURE MATTRESS

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� All personal belongings must be moved � Be sure there are no tacks, nails, etc in the walls � Wipe down all furniture with a soft cloth to remove dust � Vacuum carpet, inside closets, and under all furniture � Clean all mirrors � Clean all sinks and bathroom areas; remove any mold

build-up � The tubs and showers must be cleaned, soap scum

removed � Bathroom sinks and toilets must be cleaned � Clean all tile floors � Dust all the blinds � Empty all cabinets and wipe them out � Clean appliances (refrigerator, oven, microwave,

dishwasher) � Put dishwasher detergent in the dishwasher and run it

empty to clean it � Empty the lint trap in the dryer � Be sure to officially check out with The Grove Staff � Turn in your keys and sign off on the Move-Out form

NORMAL WEAR & TEAR DOES NOT INCLUDE:• Dirty or stained carpets• Dirty counters• Dirty appliances• Dirty bathroom• Dirty, torn, or broken furniture• Dirty or stained kitchen tile• Marks or holes on the walls• Missing furniture or contents• Torn or stained mattress

Residents are responsible for properly maintaining their apartments and leaving them in good condition upon check-out. Failure to consistently maintain condition of all areas of apartment during the term of the lease will make it difficult to properly clean/repair during move out; residents could be charged with cleaning and damage fees as a result. Please be advised that the best way to avoid these fees is to regularly clean and care for your apartment. If an outside craftsman is required due to neglect, improper use or care, damage, or accident caused by a resident, the total bill is passed onto that resident.

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