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Heard about Gov 2.0? Wikinomics author, Anthony D. Williams, refers to it as harnessing the power of mass collaboration and the web 2.0. Learn about the use of social technologies in CIA, DIA, State, NIH, GSA, DHS, and other government agencies. Discover how government is striving to behave not as an isolated department or jurisdiction, but as something new: a truly integrated organization. Meet the change agents who are bringing innovation to the bureaucracy. Co-sponsors: ALA GODORT and FLICC Libraries and Emerging Technologies Working Group. Presented on June 29, 2008 at ALA Annual Conference in Anaheim, CA.
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U.S. DEPARTMENT of STATE
Government 2.0 @ State
ALA Annual Conference Anaheim, CAJune 29, 2008
U.S. DEPARTMENT of STATE
Social Media in the State Department
What is the purpose of “social media” in the State Department?
Knowledge managementCollaborationExpertise locationSharing informationReaching new audiences
Wikis, blogs, instant messaging, Facebook, Second Life, email, telegrams...
U.S. DEPARTMENT of STATE
U.S. Department of State
Basic Roles Make and
execute foreign policy
Provide consular and passport services
Manage official U.S. presence abroad
57,000+ employees worldwideProduces high volume of knowledge
U.S. DEPARTMENT of STATE
State Department Social Media Programs
Diplopedia wikiCommunities @ State blogsFacebook ReferenceDesk & Virtual Libraries
U.S. DEPARTMENT of STATE
State’s Social Media: Diplopedia
Enterprise wikiVoluntary content productionUser pages can serve as online profiles with networking components
U.S. DEPARTMENT of STATE
Diplopedia and Knowledge Management
Information in contextTransformational Diplomacy: anytime, anywhereWork smarter
U.S. DEPARTMENT of STATE
State’s Social Media: Communities @ State
Internal, multi-author blogging programMost blogs allow inter-agency participationTranscends geographic and temporal boundaries
U.S. DEPARTMENT of STATE
State’s Social Media: Facebook
Careers in Foreign Affairs group
Department of State social network
U.S. DEPARTMENT of STATE
Enterprise 2.0 and Web 2.0
Enterprise setting provides a different context for Web 2.0
Cultural norms Institutional historyConstraints (economic, bureaucratic, etc.)Established processes for content production
Enterprise 2.0 ≠ Web 2.0
U.S. DEPARTMENT of STATE
Institutional Culture at State
Cables and telegrams“Clearance culture”Hierarchies of approval“Need to know”
U.S. DEPARTMENT of STATE
Classic State Department Genres
U.S. DEPARTMENT of STATE
What we’ve learned…
Bonum in seEncourage and reward participationRecognize early adopters and positive deviantsUnderstand when bureaucracy is best
U.S. DEPARTMENT of STATE
Where we’re going…
Moving towards “need to share”Connect tools to maximize efforts and exposureRemain flexible and adapt tools to users’ needsLeverage and learn from knowledge leadership strategy
U.S. DEPARTMENT of STATE
Another Wiki: ReferenceDesk
The ready reference wiki resource for Bunche Library StaffHosted on State’s “Sandbox”Collaborative Repository for FAQs, contact information, and further resources
U.S. DEPARTMENT of STATE
Bunche Library @ Communities
Online resources targeted for a specific bureau or subjectCollaborative effort of librarians and bureau staffLinked to various bureau and post web pages
U.S. DEPARTMENT of STATE
Foreign Affairs Professional Reading List
http://www.afsa.org/readinglist.cfm
Professional Development ResourceContributions from throughout DepartmentAvailable for continued dialogueDiplopedia as neutral space
U.S. DEPARTMENT of STATE
Contact
Elaine ClineChief LibrarianRalph J. Bunche Library
Tiffany SmithPresidential Management
FellowProject Lead, DiplopediaOffice of eDiplomacy
