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Schneider Electric needed to revolutionize the outdated business processes used by their 150,000+ employees. The impetus for shift was their unusual objective of increasing worker productivity by 5% so they could deliver a 30% cost savings to their customers. To meet this ambitious goal, Schneider Electric chose a social approach, and more specifically, tibbr. Today, they're successfully using tibbr to find expertise in unexplored areas, to collaborate more effectively across global regions and teams, and to create a single destination for knowledge across the organization.
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Leading a Controlled Revolution
by Deepak BhandarySocial Enterprise Program Manager
Schneider Electric
Schneider Electric 2IPO – Spice Program
Schneider Electric at a glance
billion € sales in 2012
of sales in new economies
people in 100+ countries
of sales devoted to R&D
Ene
rgy
prod
uctio
n&
tra
nsm
issi
on
Making energy:• Safe• Reliable• Efficient• Productive• Green
The global specialist in Energy management
Ene
rgy
usag
e
A Recognised Sustainable commitment
Covering
of world final energy consumption
Schneider Electric 3IPO – Spice Program
Why have a Social Enterprise Program?
Organic Growth Diverse CulturesNew Acquisitions
Connect for Efficiency
• Customer centric collaboration & knowledge sharing
• Cultural transformation
• Information access
• Employee productivity and shared practices
If only Schneider knew, what Schneider knows!
New Company Program 2012-15
Schneider Electric 4IPO – Spice Program
Why have a Social Enterprise Program?
Organic Growth Diverse CulturesNew Acquisitions
If only Schneider knew, what Schneider knows!
Cloud
Social
Mobile
Big Data
Leverage 4 megatrends
IT Strategic Plan 2012-15
Schneider Electric 5IPO – Spice Program
Why have a Social Enterprise Program?
Organic Growth Diverse CulturesNew Acquisitions
If only Schneider knew, what Schneider knows!
Social Enterprise Program
IPO Strategic Plan 2012-15Connect to Connect
Schneider Electric 6IPO – Spice Program
The building blocks of our program
Employee Portal IntegrationsCollaboration
Platforms
Know what’s happening around you
Animate cross functional communities
Leverage interactive communication on any topic
One window to the Schneider Electric world
View corporate, global & personalized information
Single point of access facilitating day to day activities
Bring collaboration to your line of work
Increase agility & efficiency via enhanced business functionality
Share information easily
Schneider Electric 7IPO – Spice Program
The choice of platforms
Easy to use Integration friendly Good mobile
experience
Key Criteria
Schneider Electric 8IPO – Spice Program
Our deployment model
Add structure in a revolutionary technology
Revolution Structured Revolution Structured
• Fast Deployment• Unstructured• Many Users• More clean up later
phases
• Phased Deployment• Focused communities• Focused locations• No clean up,
deployment as you deploy
• Slow Deployment• Slow adoption of users• Slow innovation
Make it viral, quite automatic with few core team resource involvement
Schneider Electric 9IPO – Spice Program
Our Social Enterprise Roadmap
New Company Program launch
2012 2013 2014 2015
Introduction of collaboration platforms
Development of an integrated collaboration layer
Delivery of a Social Enterprise Desktop
Deployment of a collaborative employee portal
Social Enterprise Program launch
tibbr pilot
tibbr global launch
Box pilot
Box & Webex integrated with tibbr
Launch of a collaborative intranet
Salesforce integrated with tibbr
Business App integration framework
Personalization of employee portal
Launch of wikis & blogs
Box global launch
Schneider Electric 10IPO – Spice Program
Social Enterprise (Spice) ProgramIn a nutshell
Lotus Notes
An Enterprise-wide Social
Collaboration Platform…
A Collaborative & Personalized
Employee Portal …
…that Applications can
plug into over time
…with capability to search for content across applications
Wikis
Blogs
Schneider Electric 11IPO – Spice Program
We are here
Maturity
Value
Logins/VisitsUser profile completeness
# of subscriptions
Content posting statsSubjects activity levelTypes of Collaborators
Conversation analysis% of vivid discussions
Business value realization
• Learn what a social network is
• Understand how to use it
• Glance through subjects
• Observe conversation
• Be a reader
• Use new media to broadcast content
• View the tool as an advertising & editorial area
• Start posting new content
• Engage in 2-Way dialogue with others
• Launch & participate to conversations
• Develop working relationships within the tool
• Create content collaboratively by interacting with others in the tool
• Encourage collaboration from others to produce better ideas, products, etc.
• Create the conditions for setting the tool as a safe environment for exchange
• Acknowledge open feedback, accept challenge & embrace failure
CONNECT CONTRIBUTE COLLABORATE
The Collaboration Journey
Schneider Electric 12IPO – Spice Program
Adoption Trends
Adoption Dashboard
x 5
2012 2013
6K
30K
accounts activated on tibbr & Box
95,000+
~45,000
~70%
x 13
2012 2013
50K
650K
Users logged inevery week
Total activity on Spice
Employees have connected to date
users return every week
114Countries have users connecting
Jan ’13 Feb ‘13
Originators
Augmenters
Readers
5%
10%
85%
Schneider Electric 13IPO – Spice Program
It’s all about
Value
Schneider Electric 14IPO – Spice Program
Collaboration Shared Practices
Animate effectively an Expert
Community
GP-1
Find easily a skilled resource
GP-2
Animate your team in a Collaborative
way
GP-3
Exchange on your project in a Project
virtual room
GP-4
Generic Shared Practices
ExpectedBenefits
*Develop culture of collaboration & trust*Unlock knowledge*Help building/retain company expertise*Transform implicit knowledge into explicit knowledge*Networking across the company
*Develop culture of collaboration & trust*Develop Team connections*Ease information flow*Strengthens relationships across geographic and functional boundaries
*Ease collaboration and information exchanges*Limit emails*Single place to find project information and exchanges
*Easy access to people skill set and experiences
Underlying Tools & Platforms
Schneider Electric 15IPO – Spice Program
Manage a collaborative End
User Support
GP-5
Organize and run an effective remote
meeting
GP-6
Collaboration Toolkit
GP-7
*Reduce time to get support*Ease innovation and continuous improvement*Reduce support cost
*Develop culture of collaboration & trust*Develop Team connections* Ease collaboration and information exchanges*Limit emails
*Save time with meetings starting on-time*Reduce travel costs
Collaboration Shared Practices (Contd.)
Generic Shared Practices
ExpectedBenefits
Underlying Tools & Platforms
Employee On-boarding Kit
GP-8
*Provide a seamless experience on joining the organization*Make on-boarding easier & quicker* Reduce personnel dependency
Schneider Electric 16IPO – Spice Program
Success Stories
Schneider Electric 17IPO – Spice Program
How did we overcome challenges?
Technology Readiness User Readiness
1. Communication & Training2. Leadership involvement3. Early successes4. Champion network creation5. Communities@Work6. Value articulation7. Internal partnerships
1. Fix the basics2. Development of edge apps3. Product quality checks4. Vendor relationship5. Technology landscape clarity6. Change management
If only Schneider knew, what Schneider knows..
…it is possible!
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