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Fujitsu - 27oct2010
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INTERNAL USE ONLYINTERNAL USE ONLY
AGORA TECHNOLOGY CONFERENCES
Fujitsu Technology Solutions, OCT 2010
Infrastructure-as-a-Service
for Server and Storage
Market observations
Virtualized IT resources as an on-demand
service with a cost billing based on usage
and capacity service units
Primary utility types, depending on fluctuating market dynamism and
market maturity
Business Process Utility
Software-as-a-
Service
Infrastructure Utility
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS1
What is our objective?
Infrastructure-as-a-Service for Server and Storage
A low-priced offer based on monthly billing that enables small and medium-
sized enterprises to order resources and functions easily, quickly and
securely
Fujitsu operates the infrastructure - customers and partners use this platform
to operate their added-value solutions
Solution for the operation of virtualized environments in a "shared"
infrastructure up to the provision of dedicated servers and storage
Use automated, hosted server and storage architectures from data centers
operated by the Fujitsu group
• Server virtualization and remote administration technologies
• Support and provision of middleware and applications
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS2
Concept
Offer
IT Architecture and Operation
Summary
AGENDA
3
Concept | Offer | IT Architecture and Operation| Summary
4
Fujitsu portfolio at a glance – Dynamic IT
5
Infrastructure
Products & Services
Infrastructure
Solutions
Managed
Infrastructure
Infrastructure
as a service
Managed OfficeManaged Data Center
Workplace
as a Service
Server
as a Service
Software
Servers ClientsStorage
Office SolutionsData Center Solutions
Network
Storage
as a Service
Managed Maintenance
Dynamic Infrastructures
Service
Desk
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Trusted Cloud
off-premisePrivate Cloud
off-premisePrivate Cloud
on-premise
Fujitsu Cloud – the definitionO
n-p
rem
ise
Off
-pre
mis
e
Bespoke
Managed Services
Standardized
Managed Services
Individual
Offering
Customized
Offering
Standardized
Managed Services
Infrastructure
as a Service
Customized & Generic
OfferingGeneric
Offering
Standardized SLAs
Standard tools / processes
Dedicated
Systems Management Center
Shared
Systems Management Center
Degree of standardization / pay-as-you-use invoicing
Workplace
as a Service
Server as
a Service
Storage as
a Service
Managed
Office
Managed
Storage Ma
na
ge
d
Netw
ork
Tools/processes
On-site delivery
Managed
Server
Managed
Maintenance
Managed
Office
Managed
Server
Managed
Storage
Managed
Network
Managed
Office
Managed
Server
Managed
Storage
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS6
The challenges
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Infrastructure-as-a-Service for Server and Storage
Minimize costs
Predictable costs (agreements based on requirements according to "pay-as-you-grow")
Lower operating costs (personnel, licenses, IT infrastructure)
Continuous optimization of the service
Faster access to critical applications
More flexibility
Understandable SLAs including transparent reporting
Alignment with core business
Reduced risk and lower complexity
No longer shortage of experts
Ensure scalability
Application access: fast, secure and easy
Flexible modification of the range of services
Adopt new technologies
Participate in technical innovations
7
Fujitsu extends its portfolio with "as-a-service"
offerings
Centrally-provided IT infrastructure from
Fujitsu data centers
Shared among multiple customers
Access via pre-defined methods and standard SLAs
Highly standardized infrastructure services –
flexible to use and extend
A shared IT infrastructure is provided as:
On-demand service
Pay-as-you-use invoicing
Basis for using server-based applications and
solutions
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS8
The advantages
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Minimized investment effort
Reduced infrastructure investments
Optimized use of current infrastructure
Pay-as-you-use invoicing
Ensure flexibility for changing requirements and balance load
peaks
Understandable SLAs including transparent reporting
A model which optimally combines in-house skills with the
available infrastructure and reduces routine activities
Lower start-up barriers thanks to smooth integration
"Trusted Partner"
Experience
Security
Service Level Agreements and continuity
9
Concept | Offer | IT Architecture and Operation| Summary
10
Infrastructure-as-a-Service for Server and Storage
Server capacity provided from
Fujitsu data centers “as-a-service"
Server capacity can be modified in a flexible manner to meet
customer requirements
Service is charged according to usage
Access via secure Internet connections
Infrastructure-as-a-Serviceensures high availability levels and secure operations of virtual server and storage
infrastructures with cost efficiency and transparency
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Storage Classes offered:
High Performance Storage
Productivity Storage
Economy Storage
Systems offered:
Virtual server
Virtual or dedicated server with operating system
Server with middleware and application services
11
Description: Service Consulting
Fujitsu offers “Benefit Analysis” – a process-oriented service consulting, based on a
standardized, structured questionnaire
Analysis and recommendations provided as a neutral consultant
After the workshop, customers receive a professional results catalog illustrating the
options and opportunities for using Cloud Computing with their IT
The following requirements and questions are clarified:
What can I achieve with new technology?
How does this fit into my IT strategy?
What are the potential cost savings and return on investment?
What are the advantages and risks?
Which IT services and processes should I use "as-a-service"?
What about data security and flexibility?
Cloud: many questions - where are the answers?
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS12
Partner and Customer
Gre
en
IT
Inte
gra
tion
Se
cu
rity
Infrastructure-as-a-Service
Dynamic Resource Pools for SME’s and LE’s
System
Administration
& Monitoring
Configuration &
Change
Management
IT Service
Mgmt.
Service
Management
Patch
Management
& Virus Protection
SLA-
Management
and Reporting
Backup/
Restore
Fujitsu Data Center "Infrastructure-as-a-Service"
Network
PRIMERGYETERNUS/NetApp
ServerView
IaaS Webportal
IaaS Consumption
Productivity Storage
Economy Storage
High Performance Storage
Virtual Server
Dedicated Server
Operating
System
Infrastructure as a Service for Server
Infrastructure as a Service for Storage
Fujitsu Integration Platform
for Cloud Services
13 Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Infrastructure-as-a-Service for Servers
Structure
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Customer
Infrastructure (RX and BX systems) and virtualization (VMware)
Operating system (Windows Server 2003 / 2008, Linux)
Server administration (ServerView / managenow)
Connection Storage Backup
Virtual server Dedicated server
Server configuration (opt. RAM and CPU)
Access and administration (web portal)
Fujitsu
14
Infrastructure-as-a-Service for Servers
Structure
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Customer
Infrastructure (RX and BX systems) and virtualization (VMware)
Operating system (Windows Server 2003 / 2008, Linux)
Server administration (ServerView / managenow)
Connection Storage Backup
Integration & transition
Corporate applications
Consulting
Virtual server Dedicated server
Server configuration (opt. RAM and CPU)
ERP / CRM (SAP, MS Dynamics,…)
Database
(Oracle, MS SQL)
Messaging
(MS Exchange)
GroupWare
(MS Sharepoint)
Web / Portal
(Web Server)
Access and administration (web portal)
…..Cu
sto
me
r / p
art
ne
r Fujitsu
15
Service definition: configuration example
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Daily snapshot / weekly backup
Modify size of CPU and RAM via WebPortal
Monitoring and standby services 7 x 24
Minimum contract period is 3 months
Monthly invoice / per VM
Reporting and SLA management (availability, number of
used VMs), incl. basic performance reporting
System administration
Patch management (VM / OS)
Server backup (snapshot) / daily
System monitoring
Change management
Capacity management
Core service
Additional information
16
Service Level selection
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Availability is measured at the interface to the Fujitsu data center. The prerequisite for all definitions is that there are
no changes made to the access configurations of the servers.
Definition Service LevelService operation 7 x 24
Daily service time Mo-Fr 08.00 - 17.00 CET
Standard Silver Gold
Availability of infrastructure in Fujitsu data
center; measuring point for availability is the
interface to the data center
(outside maintenance times)
98.0% 99.0% 99.5%
Configure new customers 10 working days 10 working days 10 working days
Provision of virtual servers (typically 30 min.) 5 working days 3 working days 3 working days
Provision of dedicated server 10 working days 5 working days 5 working days
Optional services:
Administration support
Create VMDK (VM Disk Format)
Active directory integration
Reset systems
Recover data from snapshot
17
Example: Infrastructure-as-a-Services for Storage
Configuration and Prices are examples
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS18
Flexibility
0% 50% 100%
Cost Efficiency
0% 50% 100%
Productivity Storage
Typical usage
File oriented for e.g.
web-services,
Technology
SAS
450 GB 15k
RAID5 4+1
80 IO/s
Economy Storage
Typical usage
File oriented for e.g.
Backup data
Technology
SATA
1 TB 7,2k
RAID5 4-1
20 IO/s
High Performance Storage
Typical usage
Block oriented for e.g.
Databases
Technology
SAS
300 GB 15k
RAID 10
120 IO/s
Concept | Offer | IT Architecture and Operation| Summary
19
Multichannel support
Web site with advertising
Infrastructure service
catalog per channel
Automatic planning
and delivery
Integration of different
resource orchestrations
Accounting / reporting
Web portal
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Platform
Pooled
resources
Resourcesmanagement
Fujitsu
Serviceorchestration
Dynamicresources planning
Portals
Partner /
customer
Po
rta
l
20
IT architecture overview
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Shared
environment
OS
App
OS
App
OS
App
Dedicated
environment
Shared
storage (NAS)
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
Customer
network
21
Customer
IT architecture overview
Fujitsu data center
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
VPN
or SSL
VPN
MPLS
Systems
Management
World Wide Web
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS22
Shared Server
Environment
ETERNUS
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
OS
App
PRIMERGY
ESX Virtulization
FibreChannel
Example Scenario: High Performance Storage in Combination
with I-a-a-S Server
Internet
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS13
Trusted
Fujitsu Data Center
Trusted Cloud
Client
Client
Client
Client
Example Scenario: Economy Storage as Backup
Internet
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS15
ETERNUS
FibreChannel
Trusted
Fujitsu Data Center
Trusted Cloud
Shared NAS
Storage (V-
Series)
Client
Client
Network connection
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Secure connection to customer networks
Easy implementation
Flexible bandwidth according to requirements
High geographic availability
SLA-based connection concepts
Data encryption in WAN
High-availability Fujitsu data center connections
Secure separation of customers inside the data center
Access to several customers via one partner
Secure management connection to all customer
systems
25
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Systems Management – service modules
Systems
monitoring
System
administration
Patch
management
Backup &
restore
Reporting
Continuous monitoring of system conditions, 24x7
Operation and administration of servers and storage
infrastructure, manned operation, 5x9 (Mon-Fri, 8-17)
Security patches, error fixing,
function extension and improvements
Daily snapshots, retention 1 week, filesystem restore
Documentation for service quality,
monthly, standardized
Secure
deletionDelete user data, deactivate remote access and web access
26
Concept | Offer | IT Architecture and Operation| Summary
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS27
Customer benefits
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
Secure and compatible infrastructure
Optimized integration effort
Test environments can be set up and tested on
staging servers then moved to real-time
systems when implementation is complete
No investment necessary in IT hardware
Improved service levels and quality
Standardized price model and flexible costs
thanks to invoicing
on a "pay-per-use" basis with extremely short
delivery times
Reduced costs and administration thanks to an
extremely high degree of standardization and
automation
Support from a reliable and experienced IT
infrastructure provider
28
“Pure Form” Cloud Computing will be rare
Helping enterprises making a wise
choice about their IT architecture
IT will not become 100% as-a-service
There is a need for delivery flexibility
Products and services
Packaged solutions
Managed infrastructures
Infrastructure as-a-service
Customers decide which IT delivery model is best for each project
Depending on their particular needs, means and skills
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS29INTERNAL USE ONLYINTERNAL USE ONLY
Infrastructure
Solutions
Managed
Infrastructure
Infrastructure as
a Service
Infrastructure
Products
Dynamic Infrastructures means the choice is yours!
Dynamic Infrastructures are reflecting IT delivery models
ranging from traditional HW purchase with own operations
to buying (and paying) as you use service from the cloud
Purchasing Buy the
infrastructure
Buy set of
pretested solution
components
Contract Service
based on SLA
Buy the service
Business model Pay for devices and
maintenance
Pay for Solution
and its integration
Pay based on KPI
for SLA
Pay according
to usage
Access Corporate network Corporate network Corporate network
/internet
Internet
Technology Dedicated, static,
not shared
Dedicated, inhouse
shared
Dedicated, flexible Client-capability,
scalable, elastic,
dynamic
30 Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS
MULŢUMESC!
Copyright 2009 FUJITSU TECHNOLOGY SOLUTIONS31