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FIRST CALL, LLC CONFIDENTIAL 2011
Blaine D. HoneBusiness DevelopmentPhone: 801-436-8883Email: [email protected]
Moving made simple
2 FIRST CALL, LLC CONFIDENTIAL 2011
First Call 4102 South 1900 West Roy, UT 84067 * (801) 393-1635
Your Brand
You are the face of your company
• Friendly
• Professional
But there’s much more to building your brand…
3 FIRST CALL, LLC CONFIDENTIAL 2011
First Call 4102 South 1900 West Roy, UT 84067 * (801) 393-1635
Top Performing Agents
Technology
Serviceable
Database
High Touch
4 FIRST CALL, LLC CONFIDENTIAL 2011
First Call 4102 South 1900 West Roy, UT 84067 * (801) 393-1635
Needs of a Home Seller/Buyer
Friendliness
Helpfulness
Understanding & Empathy
Resources
Options & Alternatives
Information
Sales: Identify the needs of a customer, provide appropriate solutions.
Real Estate Experience
Information
Friendliness
Helpfulness
Understanding & Empathy
Resources
Options & Alternative
5 FIRST CALL, LLC CONFIDENTIAL 2011
First Call 4102 South 1900 West Roy, UT 84067 * (801) 393-1635
1 – Work
2 – Debt
3 – Loneliness
4 – Relocating (moving)
5 – Relationship Problems
Top 5 Most Stressful Things in Life
6 FIRST CALL, LLC CONFIDENTIAL 2011
First Call 4102 South 1900 West Roy, UT 84067 * (801) 393-1635
Help SOLVE the pain!
Phone reps have sales and customer service training
• Phone
• Internet
• Television
• Home Security
• Utilitieso Gaso Watero Power
7 FIRST CALL, LLC CONFIDENTIAL 2011
First Call 4102 South 1900 West Roy, UT 84067 * (801) 393-1635
Program
Real Estate Customer Loyalty Program You introduce your Buyers/Sellers to First Call™ to setup
- T.V., - Phone, - Internet, - Security, - Other? Your clients:
• Enjoy quick easy setup of service by calling First Call™ (saving time and money)
• Receive gift cards and “loyalty notes” from you every 6 months (x 3 total)
• Appreciate your “above and beyond” service• Reward you with referrals and future business
***Every client that sets up paid services receives a free Visa gift card FROM YOU!!!***
Home Security: $50 gift cardT.V. Programming: $30 gift cardInternet Service: $15 gift cardPhone Service: $10 gift card
8 FIRST CALL, LLC CONFIDENTIAL 2011
First Call 4102 South 1900 West Roy, UT 84067 * (801) 393-1635
1. Assign referral code
2. Inform client of hotline number
and referral code.
3. Integrate with office
management to:
a) Notify client of service
b) Notify First Call of client
4. Benefits begin to flow
automatically
Integration Process
9 FIRST CALL, LLC CONFIDENTIAL 2011
First Call 4102 South 1900 West Roy, UT 84067 * (801) 393-1635
Mutual Benefit
Your Clients WIN:
• Free setup Service (time, $$$)
• Convenience (easy, fast) First Call WIN:
• Benefit community = our mission
• Calls = setups = revenue = jobs YOU WIN:
• Added Service
• To Client = Client Satisfaction = Referrals
• To You = Smoother Tenant Transactions
• Calls = setups = loyalty program = referrals =
Win
WinWin
