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PRESENTED BY:
5/1/2013
Brian Walter, Center School District #58, MO Chrissy Chandler, Center School District #58, MO Dave Murray, Center School District #58, MO Justin Jarus, SchoolDude Brian Holland, SchoolDude
A BEST PRACTICES WEBCAST FOR THE
EDUCATION TECHNOLOGY PROFESSIONAL
Finding Efficiencies with Automated Technology Management Solutions
Best Practices with Center School District #58, MO
ITDirect and ITAMDirect Overview Q&A
More work to do with less staff
▪ More assets to manage
▪ BYOD and 1:1 computing
▪ Student to Technician ratio is increasing
▪ Increased 5% in K12 schools
▪ Aging equipment
▪ Little time for preventive maintenance
The backbone of your entire IT operations. If it is not optimized and streamlined, how can the rest be?
66%
57%
51%
38%
44%
57%
72%
70%
Effectively support the needs of the …
Meet your department’s yearly objectives
Maintain network systems adequately
Install IT applications
Maintain IT applications
Plan for new technology
Implement new technology
Integrate technology into the classroom
Average school processes about 1 incident request per student annually
ITDirect reduces time to complete each work order by 15-30 minutes
(# of students x 30 minutes) 4000x30 2000 hours 60 minutes 60 saved annually
Multiply annual hours saved by your hourly labor rate – that’s how much $$$ you can save!
Save up to $24 per computer during an audit Save you up to 17 minutes per computer during an
audit Locate lost or stolen assets Manage all software licenses Save 30 minutes per incident Automate communication and feedback with
customers Reduce ticket submission by 20% Reduce total cost of ownership by up to 80%
• 2,500 Students
• 9 Buildings
• 400+ District Staff
• 7 IT Team Members
Limited user access to database Unable to access anywhere, anytime Lack of resources Inventory process too time consuming Manual processes in place
Web based inventory system accessible from anywhere
Low-cost solution for both IT help desk and asset management system
Ability to have end users submit requests Multiple access from multiple users
ITDirect
Easy to user
Quick and simple training
ITAMDirect
Quick and simple training
Issue pushing out Group Policy Updates to deploy the Agent.
End users/requesters Faster results
Enjoy email updates
Saw the value for district Internal team Keeps team organized
Increases efficiencies
User friendly for both users and IT staff Upper Management Likes reporting features—inventory reports assist in
federal and state audit requests
Increased confidence with inventoried equipment
ITDirect Centralized—web based—location for all IT requests
Helps keep department organized and more effective
Tracking and reporting
Automated workflow process helps us be more efficient ITAMDirect Agent inputs all laptops, netbooks, and desktops
Ability to report on devices needing replacements
Bulk input of assets
Ability to store offline assets
Since stored in the cloud, inventory list is offsite and safe
14
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Your District Peer Average SchoolDude All-Stars
0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 2.0
Your District Peer Average SchoolDude All-Stars
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Your District Peer Average SchoolDude All-Stars
Percentage of Incidents Submitted On-Line
Number of Incidents Recorded / Student / Year
Percentage of Incidents Completed within One Day
We recommend all of these actions; however, based on the chart above we’ve highlighted a few for you to focus on. 1. Setup: Validate the optimal use and assignment of Class and Purpose Codes for incidents. 2. Requesters: Encourage your District’s staff and teachers to submit their incident requests on-line
with MySchoolBuilding. 3. Customer Service Communications. Enable closed-loop communications to your requestors with
automated email notifications. 4. Reinforce Key Processes: Established documented and tested processes to improve the
productivity of your staff and your team’s responsiveness to resolve incidents on a timely basis. 5. Capture Essential Data. Capture the essentials of the incident requests – the “who’s requesting”,
“what is it about”, “when was it requested and completed”, “where is the issue”, “why is the work being done” to facilitate timely resolution of requests.
6. Capture Financial Impacts. Capture key financial impacts on your organization including the labor hours, transaction details, inventory, and components to resolve request.
7. Measure: Enable key reporting to establish the volume of requests and service response times. 8. Survey Internal Customers. Establish a baseline and ask your customers how they view your
technology support operations process, service cycle times, and service quality. 9. Continuous Improvement. Analyze qualitative and quantitative feedback and institute process
changes to continually improve your overall performance. 10. Tell Your Story. Share your key performance indicators and performance results with your internal
customers and your District leadership.
• Teachers, professors, faculty, students, general staff Requester
• Principal, Residential Dir., Dept. Head, Dept. Admin Asst. Site Administrator
• Front-line technology assistant for a site/location Site Resource
• Field Personnel Technician
• Service or Group Type Manager Supervisor
• Maintains system setup – “do all, see all” Administrator
To request an ITDirect and/or ITAMDirect demo: [email protected] or www.schooldude.com/attend-demo.php
• The presentation and a recording of today’s webcast will be available at:
www.schooldude.com/resources
• Don’t miss these resources: • Crete-Monee School District, IL (ITDirect Case
Study) • Empowering the End User for Greater Control
(Help Desk webcast)
Brian Walter Center School District #58 [email protected]
Chrissy Chandler Center School District #58
[email protected] Dave Murray Center School District #58
[email protected] Justin Jarus, Applications Engineer, SchoolDude
[email protected] 1-877-868-3833 Brian Holland, Regional Sales Manager, SchoolDude
[email protected] 1-877-868-3833
Serving more than 5,800 Educational
Organizations
Request an ITDirect/ITAMDirect demo: [email protected] or www.schooldude.com/attend-demo.php
Any Questions, Comments Email: [email protected]
