Faster and Compliance driven Onboarding

© Intense Technologies Limited© Intense Technologies Limited www.in10stech.com

UniServe™ Onboard for Banking

Faster and Compliance driven Onboarding

© Intense Technologies Limited

Business Challenges

Customer dissatisfaction due to prolonged onboarding, resulting in

Customers abandoning the application process Loss of customers

High Cost of Customer Acquisition due to paper driven

processes, resulting in

High operational costs

Increasing customer base and time consuming physical form

tracking resulting to

Increased TAT

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Business Challenges

Stringent regulations to be followed for account opening, else

Regulatory fines and penalties

Delayed onboarding, results inRevenue delayDamage to the corporate brand

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All these call for a faster, easier and effective system for onboarding the new age digital customers


Why digitalize KYC process

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To cut down the huge operational costs

To have a single platform for collection of all customer related information (Picture, Proof of address, Proof of identity, etc.)

To relatively bring down customer acquisition costs

To have an impressive turnaround time(TAT) for better customer satisfaction


UniServe™ - Omni-channel customer onboarding

Omni-channel (Mobile / web / online / POS) customer onboarding

Serves as a single platform for collection of all the customer information (Picture, POI, POA, etc.)

Integrates with national ID database to collect authentic customer information thereby bring down your customer acquisition costs

Improve your turnaround time(TAT) with the automation of the KYC process thereby cutting down your operational costs

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UniServe™Onboard


KYC – UniServeTM Onboard

Capture Customer picture

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Capture Proof of IdentityCapture Proof of AddressData collection from National ID databaseFrom the captured information e-customer application form is generated

Capture of all this data which is required as part of KYC, on the TABLET device, saves not just paper but also precious time of the customer

With integration of national ID database, accurate and authentic applicant information like name, address, age, etc. is gatherede-CAF( electronic customer application form) stores all the information of that customer in one file for further process and retrieval, as necessary

Picture Proof of identity

Proof of address Customer info

UniServe™Onboard


Additional features

Customer e-signature collection

Biometric data collection

Type of account selection & deposit

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Endorsement for authentication of the information collected

Identity verification to avoid money laundering

Initial deposit is done according to the type of account selected


KYC – UniServeTM Onboard

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The customer information collected is uploaded into the database for further verification and validation process

The transfer of e-CAF’s from the tablet device to the database for further process can be done through GPRS, Wi-Fi or e-mail, individually after capture or all at a time


Verification & Validation

Validation of all the fields and information provided by the customer is done

Black list / White list verification of the customers is undertaken

Process flow of account activation is triggered after verification & validation of applicant’s e-CAF

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Verification & validation is done to comply with regulatory norms

Credit rating is also considered in opening a bank account


Alerts & Reports

Timely, automated alerts to the customer

Success and failure of the applications, average customer onboarding time report, etc. are generated

Copy of e-CAF sent to applicant

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Transparency towards the account opening process is maintained with these alert messages

These detailed reports will help the bank in analyzing the status of the various applications

A copy of e-customer application form is sent to the applicant for reference


Benefits

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Highly portable & user-friendly tablet app for faster & improved customer service

Better & enhanced customer experience with timely alerts and notifications

Provides electronic document storage facility with access rights and version control for legal and regulatory departments, thereby ensuring adherence to statutory compliance

Use of paper less processing to aid you Go Green

Account processing & physical form tracking to enhance business process transparency

50% faster customer onboarding - Faster TAT

100% compliance to regulations

40% reduction in customer acquisition costs; eliminates data entry costs

Delivers Competitive edge that helps improve market share

Greater operational efficiency through automated workflow


CORPORATE HEADQUARTERS

INDIAA1, VikrampuriSecunderabad – 5000 09. Telangana, INDIATel: +91-40-44558585 / 27849019 / 27844551Fax: +91-40-27819040e-mail: [email protected]

EUROPE

UNITED KINGDOM200 Brook Drive, Green Park, Reading UK, RG2 6UBTel: +44 7825 664 259e-mail: [email protected]

AMERICAS

UNITED STATES OF AMERICA10481 NW 36 Street, Miami FL 33178 Tel: +1 954 545 2037, 305 509 1250e-mail: [email protected]

MIDDLE EAST AND AFRICA

UNITED ARAB EMIRATESHamriyah Free Zone,P.O.Box 53142, SharjahTel: +971-4-2653202 / 56-6499568e-mail: [email protected]

ASIA PACIFIC

SINGAPORE9, Temasek Boulevard # 19-05Suntec Tower 2, Singapore 038989Tel: +65-8288-1859e-mail: [email protected]

Intense Technologies Limited

About Intense Technologies

Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues and improved customer experience.

We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India

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mailto:[email protected]





Technology

Faster and Compliance driven Onboarding