Internet / Service Availability Performance November 2013

NORTH AMERICA

100.00%

EUROPE

99.98%

Global Service Availability: 99.96%

SOUTH AMERICA

99.97%

AFRICA

99.93%ASIA PACIFIC

99.98%

NORTH AMERICA

Baham

as

Barbad

os

Bermuda

Canad

a

Guadelo

upeHaiti

Jamaic

a

Martinique

Netherl

ands A

ntilles (

Aruba)

Trinidad

and To

bago

United St

ates

United St

ates (

Alaska

)

United St

ates (

Hawaii

)

Virgin Isl

ands (

British

)

Virgin Isl

ands (

U.S.)

0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%

100.00%

Service Availability % (November 2013)

SOUTH AMERICA

Argentina

Bolivia

Brasil

Chile

Colombia

Costa Rica

Cuba

Dominican Rep

ublic

Ecuad

or

El Sa

lvador

French

Guiana

Guatemala

Guyana

Honduras

Mexico

Nicarag

ua

Panam

a

Paragu

ayPeru

Puerto Rico

Urugu

ay

Venezu

ela99.20%

99.30%

99.40%

99.50%

99.60%

99.70%

99.80%

99.90%

100.00%

Service Availability % (November 2013)

WESTERN EUROPE

Andorra

Austria

Belgium

Cypru

s

Denmark

Faro

e Isla

nds

Finlan

dFra

nce

German

y

Greece

Guernsey

Icelan

d

Irelan

d

Isle of M

an Italy

Jersey

Liech

tenste

in

Luxe

mbourgMalt

a

Monaco

Netherl

ands

Norway

Portuga

lSp

ain

Swed

en

Switz

erlan

d

Turke

y

United Kingd

om99.75%

99.80%

99.85%

99.90%

99.95%

100.00%

Service Availability % (November 2013)

EASTERN EUROPE

Albania

Armen

ia

Azerbaij

an

Belaru

s

Bosnia

and Herz

egovin

a

Bulgaria

Croati

a

Czech Rep

ublic

Estonia

Georgi

a

Hungary

Kazakh

stan

Kyrgyzs

tanLat

via

Lithuan

ia

Macedonia

Moldova

Monteneg

ro

Poland

Romania

Russia

Serb

ia

Serb

ia (Koso

vo)

Slova

kia

Slove

nia

Tajik

istan

Turkm

enist

an

Ukraine

Uzbek

istan

99.55%

99.60%

99.65%

99.70%

99.75%

99.80%

99.85%

99.90%

99.95%

100.00%

100.05%

Service Availability % (November 2013)

MIDDLE EAST

Afghan

istan

Bahrai

nIra

nIra

qIsr

ael

Jordan

Kuwait

Leban

onOman

Palesti

neQata

r

Saudi A

rabia

Syria

United Arab

Emira

tes

Yemen

97.50%

98.00%

98.50%

99.00%

99.50%

100.00%

Service Availability % (November 2013)

AFRICA

Algeria

Angola

Benin

Botswan

a

Burkina F

aso

Camero

onCongo

Congo, D

em. R

ep. (f

ormer

Zaire

)

Djibouti

Egyp

t

Equato

rial G

uinea

Ethiopia

Gabon

Ghana

Guinea-Biss

au

Ivory

CoastKen

yaLib

ya

Madag

ascar

Malawi

Mali

Maurit

ania

Mauriti

us

Morocco

Mozambique

Namibia

Niger

Nigeria

Reunion

Seneg

al

Seych

elles

South Afri

caSu

dan

Tanzan

ia

Tunisia

Uganda

Zambia

Zimbab

we94.00%

95.00%

96.00%

97.00%

98.00%

99.00%

100.00%

Service Availability % (November 2013)

ASIA PACIFIC

Australi

a

Bangla

desh

Bhutan

Brunei

Darussa

lam

Cambodia

China

East

Timor Fij

i

French

Polynesi

aGuam

Hong Kong

India

IndonesiaJap

an Laos

Macau

Malaysi

a

Maldive

s

Mongolia

Myanmar

Nepal

New Cale

donia

New Ze

aland

Northern

Mari

ana I

slands

Pakist

anPala

u

Papua N

ew Guinea

Philippines

Singa

pore

Solomon Isl

ands

South Korea

Sri La

nka

Taiw

an

Thail

and

Vietnam

93.00%

94.00%

95.00%

96.00%

97.00%

98.00%

99.00%

100.00%

Service Availability % (November 2013)