business class in customer services

exeqqueue management system

where every customer feels as being the ONE

Today more and more companies realize that the key to a successful business is quality customer management. Creating, sustaining and nurturing such customer relations using only telephone or electronic channels is not enough.

The guarantee of a long-term success is personal relations.

ONLINET GROUP develops, manufactures and operates customer service solutions for more than 10 years. We have built a new bridge for our customers, with each of our installed system, being that a Hungarian public utility company, Austrian bank, British telecommunication corporation, Russian public institution, Rwandan hospital or a Danish city council. A bridge, that helps them reaching their goals on straight and not side-roads.

The main concept in creating the EXE was to make the customers feel not only comfortable while waiting for a service or purchasing a product, but to give them what they really deserve: to feel like being the ONE and only.

Q

2

confidence requires STYLE

Sometimes is practical having a queuing terminal with a huge display, loads of accessories or a customized colorful cover, that attracts new clients like a magnet. Sometimes the environment, the interior architectural design or the company image requires a simple shape and a smart aspect.

While designing the EXE we were focusing on reflecting a premium quality with this solution, by the shape of the terminal and the materials used. The slim shape, the shiny surface, the curved position of the screen, the tablet-like functionality, are all contributors for the queue and customer management to become, part of the five star services supplied by your company.

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4

elegant and practical by NATURE

Beauty is not a virtue if it is not accompanied by practicality. The curved position of the screen of the EXE makes possible a functionality similar to the popular tablets of our days. By the other hand, this shape will not create an obstacle before the eyes of the incoming customers, will not hide the inner space. The curved position of the screen also makes the usage comfortable and protects privacy.

The screen of the queuing terminal is big enough to be filled with attracting and useful content. The ticket printer as standard will easily serve hundreds of clients daily, but with a heavy-duty printer installed, that can rise to several thousands. The optional card reader will make the customer identification and VIP client management possible.

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6

lightweight and perfectly SLIM

While creating a new product, a designing engineer must make compromises. Beauty to be sacrificed on the altar of practicality or lightweight to be sacrificed on the altar of durability. With the EXE we have reached the impossible: unify apparently conflicting characteristics.

The body of the queuing terminal, unlike others is not made of metal, but a special, multiple layer and light structure material. One of the advantages of using such a material is that the total weight of the terminal is far less compared to others. This characteristic of the terminal will make its transportation easier and the handling or repositioning within the customer service area very simple.

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8

performance hidden in the DETAILS

505

1346

418

10

Display: 19" landscape touchscreen Unique screen background and menu design

Printer: 3" thermal printer Paper roll type and size : Thermal paper, length: 130m, width: 3” Average number of tickets per roll: 1300/paper roll (in case of a 10cm long ticket) Printer power supply: 23V DC Built-in PC as local server: Optimal performance and high reliability PC External housing and colour: Alloy/metal case, grey Recommended max. nr. of cashiers/advisors: 30 Recommended max. nr. of tickets printed daily: 4000

Sizes:

Height: 1346 mm Depth: 418 mm Width: 505 mm

LCD

accessories that completes the PICTURE

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Central LED based display Displays the ticket numbers, counter numbers and the directions to the cashiers

Central LCD/Plasma display Displays ticket numbers, counter numbers, commercials and various other information

Counter display Displays the ticket number called by the cashier

Software terminal for cashiers/advisors Complex cashier/advisor tasks and functions (requires a PC workstation at the cashier point)

Statistics and monitoring software modules On-line monitoring plus historical data analysis and statistics related to the customers, the administration process and employees.

Magnetic and chipcard reader

Contactless card reader

Proximity sensor

Banks, Building Societies

Insurance companies

Telecommunication companies

Mobile, internet, cable tv service suppliers

City and District Councils, Registry offices,

Tax, Custom and Revenue Offices

Public utility companies

Post offices

Embassies, Consulates

Governmental institutions

Solicitor and Notary Public offices

Malls, Supermarkets,

Store chains

Healthcare institutions

Educational institutions

Real estate agencies

Conference and sport centers

places to call HOME

14

Customer Management Systems and Digital Signage solutions. With branches in 6 countries and resellers on 3 continents we provide solutions in the Financial, Telecommunication, Retail, Healthcare, Education, Transport and Public sectors. ONLINET through its systems manages around 500,000 customers daily, in more than 1,200 Customer Services around the world.

Queue Management SystemInformation and self-service kioskDigital posterInteractive window displayDigital SignageCustomer service software applications

DesignManufacturingSoftware developmentSalesProject managementService

ConsultingInstallationMaintenanceProduct supportRemote supportSpare part and consumables supplyOperationCustom design and development

ONLINET Group is a European leader in developing, manufacturing Queue &

services

activities

products

experts of

CUSTOMER SERVICES

w w w . o n l i n e t . e u