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Helping machine builders, OEMs and system integrators to service their systems.
eWON
Pittsburgh, PA
412 586 5901 | [email protected] | www.ewon.us
Are you still sending people for
support ?
Training Module:Remote Acccess with
eWON
eWON – Eyes Watching over Network
Market Focus: Connecting machines across Internet
Manufacturer of Industrial Internet routers
HQ in Belgium + Pittsburgh , PA + Japan
Product line started in 2001
Strong US based technical support & expertise
Remote access
Industrial machine builders, OEMs and System Integrators
for Warranty service & for service contracts.
o Reduce costs of unnecessary visits
o Optimize engineers’ workload
o Proactive and preventive maintenance
o Extended revenue after warranty expires
Customer success!
Customer Success
eWON unit standard on each machines
MAAC Machinery
Save 70% of support cost & travels
Easy to setup and deploy at customer with no impact to customer IT network (> 150 units)
Immediate assistance to customer
Thiele Technologies
More customer productivity – the machine issues are resolved in 2.5 hours vs. 2 days.
Massive cost savings to Thiele’s customers (150 trips x $5,000 per trip = $750,000 cost savings).
Priceless goodwill at the customer end
Why choose eWON?
Key advantages
for acceptance
from IT team:
1. Firewall
friendly
(outbound)
2. Reach only
the devices
you need
(LAN segregation)
3. Maintain
local VPN
control with
the I/O key
?
Why the wrong way ?
IT security prevents
incoming traffic
Network requirement:
https (443) or UDP (1194)
Firewalls
Back-up optional 3/4G & Wifi & Dial up modem if LAN not available
Current solutions &
challenges:
1. Modem (monthly
fee, coverage)
2. Customer VPN
(credential, rarely
available when
needed, security
& liability)
3. TeamViewer like
(local PC, software
license cost,
acces to customer
network)
Technical Advantage
No Customer IT Network Changes
Wizard based setup and configuration
Preconfigure and deploy devices
Global redundant cloud infrastructure (Talk2M)
Free remote/ mobile access to Panelview Plus
The perfect combinationEasy setup & connect
Connect and get live with any device across Internet
Unlimited users, devices, and time included
Robust network of VPN servers worldwide
Talk2M Free+ cloud
servicesDIN rail mounting, 24 VDC,
Easy VPN tunneling through customer’s LAN,
LAN and serial ports to connect equipment (PLC, HMI,…)
Optional modem
eWON industrial
VPN router
+
Cosy Family Grows
LAN / WAN LAN / WAN
SERIAL MPI USB
Cellular WIFI
EC51410 EC51460 EC61330 EC6133D EC6133C
Easy setup & connect
3…and connect
1Create your Account
account
Download eCatcher
2Configure and register
your eWON device
15 min and ready to connect to your equipment
Configuration wizards
Full access behind the eWON (Ethernet or serial )
without the need to configure the gateway
Same IP address for all remote machines
More Advantages
Global provider, global infrastructure
Ability to use eWONs in China
No customer IT firewall changes
Support all major PLCs
Available in 5 languages.
o English
o German
o French
o Japanese
o Spanish
o Italian
Why use Talk2M?(Global VPN Infrastructure)Tier 1
Providers
Global Redundancy
Reliability
SLA Available
Global management of devices and users.
IT Accountability & Reporting
Ability to create wizard based setup &
configuration of devices.
Professionally managed globally redundant cloud
architecture.
Off-load management of remote access IT
infrastructure to eWON.
Incredible Successwith Talk2M
Talk2M overview
All customers start with Talk2M Free+. After 2-3 years about 5-10% of bigger customers will switch to Talk2M Pro as they grow.
Talk2M Security: Two Factor AuthenticationTalk2M
Enhanced Security & Login
Password + confirm your identity
= grant access
Customer Acceptance
Global provider, global infrastructure
Global customer acceptance
No changes to existing IT network
No forwarded or triggered ports
Compatible with existing network.
New solution for customers.
Additional resources for your
deploymentFAQ - help IT people understand eWON
Panel Switch key to keep local control (DI)
Connection checker - software to verify network upfront
eWON Security Paper for end customer IT teams
Talk2M enhanced security features:
User Management (Enhanced Password Rules, Dual factors authentication)
Device Management (LAN configuration & Firewalling)
Talk2M Connection report for traceability
Continuous Security Improvements
Why eWON is the best solution
Quick & easy setup on customer LAN
Flexibility on connecting LAN or Wifi or Cellular
Talk2M FREE distributed and scalable architecture
Proven experience (since 2007) >3 M connections
Market leader with strong acceptance for end customer
IT teams (eWON Security model)
Strategic alliances with key global partners
Dedicated local US sales & support teamsPolicies & Procedures
Talk2M Network
Infrastructure
User Management & Accountability
Encryption
Application
eWON
Device
eWON top applications
Thank you
Lets work together to develop a
strong Remote Access business
Pittsburgh, PA | Brussels | [email protected] [email protected] [email protected]
