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Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

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Page 1: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com
Page 2: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

How Web Optimisation Has Helped LateRooms.com

Kate Staniforth, LateRooms.comTom Waterfall, Webtrends

Page 3: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

Making MVT Work For Your Business

Kate Staniforth, LateRooms.com

Tom Waterfall, Webtrends

Page 4: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

What We’ll Discuss...

• Why is MVT important?

• Our Experience of Testing– MVT & your business

– How should you test?

– What should you test?

– People & MVT

• The Future of MVT

Page 5: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

Why is MVT Important?

• Validates or discounts the “gut feelings”

• Quantifies change

• Controls change

• Focuses development resource

• Enables you to try new things

• A conversion focused UEx team

Wouldn’t it be great if...

But that version looks better

Green isn’t a brand colour!

Page 6: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

MVT & Your Business

MVTMarketing Strategy

Usability

Key Business Functions

Macro Environment

IT Development

Page 7: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

How Should You Test?

KPIs

TEST

LEARN

REFINE

Page 8: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

What Should You Test?

SIMPLE

COMPLEX

Holistic Testing

Approach

Page 9: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

People & MVT

• Establish one central contact

• Control access to test data

• Educate your business and include them

Page 10: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

The Future of Testing

TESTING

SOCIAL MEDIA

SEGMENTED TARGETING

MOBILE

MULTI-CHANNEL

MEDIA

Page 11: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

ANY QUESTIONS...?

Page 12: Engage EMEA 2010 - How Web Optimisation Has Helped LateRooms.com

Tom Waterfall(e) [email protected]

Hugh Kimber(e) [email protected](o) +44 (0) 1784 415720